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Hyatt Regency Schaumburg, Chicago

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Hyatt Regency Schaumburg, Chicago

locationSuburb, Chicago - IL

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About Hyatt Regency Schaumburg, ChicagoAbout Hyatt Regency Schaumburg, Chicago

Location

This hotel welcomes guests in Schaumburg.

Facility

The hotel has a lift and features 468 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, safe, currency exchange service, cash machine and drinks machine. Wireless internet access in public areas allows guests to stay connected. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops, including a souvenir shop. A garden provides extra space for rest and relaxation in the open air. Additional amenities include a newspaper stand and a TV room. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park (no extra charge). Further services and facilities include a car hire service, room service, an alarm call service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms are equipped with air conditioning and central heating. Rooms have a double bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. There is also an ironing set and a trouser press. A telephone, satellite television, a radio, a plug adapter, an alarm clock and WiFi (no extra charge) ensure optimal comfort. Slippers are included. A hairdryer and a telephone are provided in the bathrooms, which include a shower and a bathtub. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The hotel has family rooms and non-smoking rooms.

Sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. A sun terrace is a great place to while away the hours. There are many ways to relax or stay active at the hotel, including skiing, a gym and aerobics.

Meals

Dining facilities include a restaurant, a café and a bar. A delicious breakfast provides energy for the rest of the day. Special meals, including diet meals, are also available. The hotel also offers special catering options.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at Hyatt Regency Schaumburg, Chicago Amenities at Hyatt Regency Schaumburg, Chicago

  • Facilities

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Newspaper kiosk

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      Restaurant(s)

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      Room Service

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      Shops

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Contactless room service

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Mandatory mask-wearing

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Safe Stay (AHLA)

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Special Diet

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      Special Offers

  • Sport/Entertainment

    • -

      Aerobics

    • -

      Gym

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      Indoor Pool

    • -

      Number of Pools

    • -

      Outdoor Pool(s)

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      Sun terrace

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

373

Very Good

140

Average

144

Poor

127

Terrible

151

Recent Reviews: 935

  • User:Brandon P

    Trip type:

    Convenient

    rating08 Jun 2026

    I really like this hotel. It has 4 square courtyard style segments to the building. Create a very quiet environment where you’re separated from the other guests. Everything is very convenient here. Restaurant in house, steakhouses next door. Huge forest preserve down the street.The hotel has large convention space and this weekend in particular there was a lot of interesting people dressed up. I enjoy hanging out in the lobby to grab a bite to eat and people watch.This hotel really should be rated higher. F M, Guest Services / Front Office at Hyatt Regency Schaumburg, Chicago, responded to this review We are pleased to learn that you enjoyed your stay with us. We look forward to welcoming you back in the future.Florijan MaticDirector of OperationsFlorijan.Matic@hyatt.com

  • User:Road18229281971

    Trip type: Business

    Great for business trip

    rating04 Jun 2026

    Excellent for business trip. The staff is extremely friendly and professional. Raul at the front desk helped me to fix my problem very efficiently and professionally. Thank you Raul !! F M, Guest Services / Front Office at Hyatt Regency Schaumburg, Chicago, responded to this review Thank you for reaching out and sharing your feedback with us. We are pleased to learn that you enjoyed your stay with us. We look forward to welcoming you back in the future.Warm regards, Florijan Matic Director of Operations florijan.matic@hyatt.com

  • User:kikegcamp0s

    Trip type: Business

    Excellent business Hotel

    rating04 Jun 2026

    Great hotel for business trip, staff it’s very friendly and Professional, Raul in the front desk solved my problem easily and professionally. Thank you F M, Guest Services / Front Office at Hyatt Regency Schaumburg, Chicago, responded to this review Thank you for reaching out and sharing your feedback with us. We are pleased to learn that you enjoyed your stay with us. We look forward to welcoming you back in the future.Warm regards, Florijan Matic Director of Operations florijan.matic@hyatt.com

  • User:Hope V

    Trip type:

    Fun but issues.

    rating27 May 2026

    Fun time some issues. The bar closes early. Don't believe the 11:00 11:30 advertised time. Our room next door had a plate of food outside their room our whole stay while house keeping walked by. F M, Guest Services / Front Office at Hyatt Regency Schaumburg, Chicago, responded to this review We regret to learn that your recent stay did not meet your expectations. Should you choose to stay with us again, please do not hesitate to contact me directly.We are committed to making your next visit everything you anticipate and hope to exceed your expectations. Thank you for your understanding.Florijan MaticDirector of OperationsFlorijan.Matic@hyatt.com

  • User:Luis H

    Trip type: Business

    Worst experience ever, most unprofessional attitude from "Alex" if that was his real name...

    rating25 May 2026

    I had one of the worst hotel experiences of my life at this Hyatt property.During my stay, there was a serious incident involving a pipe burst and fire alarm, which resulted in my room being completely flooded. While I understand that accidents can happen, what is completely unacceptable is how poorly the situation was handled by management—especially a staff member named Alex.When I approached Alex to get help, he was dismissive, rude, and completely unprofessional. When I asked for his full name, he arrogantly responded that I “didn’t need to know more”( he is the Inaidan guy in case his name is not Alex).This alone speaks volumes about the lack of accountability at this hotel.Initially, he told me I had to wait for the fire department to remove the water from my room. This made absolutely no sense, as the room was already flooded, with soaked carpets everywhere, and clearly uninhabitable. When I questioned this and pushed for a solution, he became defensive and essentially told me to leave, offering no real assistance or alternatives.To make matters worse, when my wife spoke to him shortly after, he told her we should stay in the flooded room—even under those unsafe and unacceptable conditions. Only after she insisted multiple times were we finally moved, around 3 AM, to another room—which was dirty and not properly prepared. This should have been handled immediately, not hours later.Alex is, without question, the worst hotel staff member I have ever encountered. He showed zero understanding of customer service, no empathy, and a completely unacceptable attitude. His behavior reflects extremely poor management standards.The rest of the staff were not particularly helpful either, but at least they were not outright rude like him.This is especially disappointing because this trip is something we do every year—but after this experience, we will never stay here again. F M, Guest Services / Front Office at Hyatt Regency Schaumburg, Chicago, responded to this review Dear Luis H, Thank you for reaching out and sharing your feedback with us. I want to sincerely apologize for any challenges you faced during your stay. Your comfort and satisfaction are incredibly important to us, and we are dedicated to resolving these issues as swiftly as possible. If you decide to return to Hyatt Regency Schaumburg, it would bring us great joy to ensure your next experience is exceptional. Please feel free to contact me directly at your convenienceWarm regards, Florijan Matic Director of Operations florijan.matic@hyatt.com

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