JW Marriott Chicago

Recent Reviews: 1929

• User:Khushi M

  Trip type: Family

  Alright service but Terrible Customer Service

  25 May 2026

  I would not be post this review had I not struggled with my experience. We checked out on May 14, it has been well over 10 days and at least 7 business days have passed but I have not received a refund on my incidentals' fee of $6,600 for 3 rooms!! For starters we are tourists in the US and to charge such a hefty amount for incidentals and not refunding it in time can really cause trouble for us as tourists! We have been trying the reception, the account and the customer service but to no avail! They just seemed to have washed their hands of any responsibility now and accounts will only accept a voicemail and get back to you at their easy breezy convenience. Please do think twice as visitors, $6,600 is no laughing matter! Marriott Hotels, Guest Services / Front Office at JW Marriott Chicago, responded to this review Dear Guest,We regret any delay you've experienced surrounding the release of your incidental deposit following checkout. We understand how important timely and clear resolution of billing holds is, especially for international guests, and we regret the frustration this situation has created. We are very grateful for your patience and hope that this matter is able to be resolved to your satisfaction in a timely manner.Warmly,Viviana AguilarExecutive Administrator

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• User:Fiona B

  Trip type: Friends getaway

  Best Chicago Dog

  21 May 2026

  We walked in the hotel and saw the cutest Chicago Dog, RedBull peach Paloma hit the spot! Marriott Hotels, Guest Services / Front Office at JW Marriott Chicago, responded to this review Dear fionabA7472BC,Thank you for sharing your fun experience at JW Marriott Chicago. We’re delighted to hear you enjoyed the welcoming atmosphere and that the Chicago Dog and Red Bull Peach Paloma were a hit during your visit.We truly appreciate you taking the time to share your experience and hope to welcome you back again soon.Warmly, Viviana Aguilar Executive Administrator

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• User:MelzDC19

  Trip type: Business

  Amazing staff, beautiful hotel, perfect for our offsite

  19 May 2026

  I want to share my experience at JW Marriott Chicago because really, it was wonderful. We came here for a 2-day client offsite in May and I have to say, it was one of the best hotels I have stayed and planned an event at. The sleeping rooms: They are clean, spacious and really fancy. Everybody in our group was talking about how comfortable they felt and how amazing they are. Also, the shampoo, conditioner, and body wash smelled so good. The meeting spaces are renovated recently and very beautiful, perfect for a high-level event. Our attendees were just wowed. But what really made the difference is the people. Phoebe, Julia, Celia and Paul from the events team were amazing, and honestly, every staff member we met was the same. You can feel that they are happy to work there, and they are always ready to do anything to help you make your event the best. Any small thing we needed, they said yes with a smile.I give props to the sliders from the bar. And the flourless chocolate cake, I am still thinking about it. Between the location, the rooms, the meeting spaces and the food, there is really nothing missing.If you are planning a client offsite, a business trip, or even just to enjoy Chicago, I recommend this hotel. I am extremely picky and very demanding. We will come back for sure. Thank you so much to all the team at JW Marriott Chicago — you made our event very special. Marriott Hotels, Guest Services / Front Office at JW Marriott Chicago, responded to this review Dear Valued Guest,We are delighted to see that your experience hosting your Client Offsite at JW Marriott Chicago was so seamless and memorable. It is wonderful to know that the comfort of our accommodations, the elegance of the meeting spaces, and the thoughtful details throughout your stay contributed to an environment where your group felt fully at ease and supported.We are especially pleased that the attentiveness of the team left such a meaningful impression, and that every interaction reflected genuine care and readiness to assist. It is equally gratifying to know that the culinary offerings added to the overall enjoyment of your time with us. We look forward to welcoming you back for another exceptional stay in Chicago.Warmly,Viviana AguilarExecutive Administrator

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• User:PaigeLO

  Trip type: Solo travel

  JW Marriott Chicago

  06 May 2026

  I had a pleasant stay at the JW Marriott. My room was larger than normal for a central city hotel and featured a very comfortable bed with luxury linens. The bathroom was well-equipped with dual sinks, soaking tub, stand-up shower, and a private water closet. Note that you will be charged a destination fee (per day) upon check-in. One inclusion of the destination fee is a food & bev credit, which I was able to apply to my tab in the lobby bar. My stay was during the weekend, so the Executive Lounge hours were limited, and I unfortunately never made it in there. This hotel would be a great spot for a conference or networking event due to it's expansive lobby and seating near the bar area. Marriott Hotels, Guest Services / Front Office at JW Marriott Chicago, responded to this review Dear Valued Guest,Thank you for choosing JW Marriott and allowing us to host your stay in Chicago. We are pleased to know that your accommodations provided a sense of spacious comfort and that the bed and linens contributed to a restful and elevated experience. It is also wonderful to see that the room design and overall comfort aligned well with your expectations for a city stay.We appreciate your comments regarding the destination fee and the included credit, which many guests find adds flexibility during their visit. It is rewarding to know the atmosphere in our lobby and bar areas left a positive impression, as these spaces are thoughtfully designed to support both relaxation and meaningful connection. We look forward to the opportunity to welcome you again for another refined and seamless stay.Warmly,Viviana AguilarExecutive Administrator

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• User:Whatremains

  Trip type: Family

  Luxury hotel with nice amenities and centrally located to Chicago attractions.

  21 Mar 2026

  Luxury hotel with nice amenities and centrally located to Chicago attractions. Located by the Art Institute of Chicago, Millennium Park, Navy Pier, Shedd Aquarium, and the Field Museum. Location - Location is great if you are looking to spend time visit Navy Pier, Art Institute of Chicago, Millennium Park, Shedd Aquarium, and the Field Museum. Service- Staff thoughout the hotel were friendly, and helpful. Rooms- Rooms are spacious and the bathrooms are large with separate water closets. - Rooms were clean and provided all the standard features like a mini-fridge, desk and generous size closet. Amenities- This hotel has a swimming pool - not large but sufficient for a quick swim. - Well equipped gym and fitness room.Club lounge- Nice club lounge that serves breakfast and offers non-alcoholic drinks throughout the day. - Hours are reduced during the weekend.Parking - Valet parking is available. - Self-park is at a lot offsite but just down the street with in-out privileges. Marriott Hotels, Guest Services / Front Office at JW Marriott Chicago, responded to this review Dear Guest,We’re delighted to hear that you enjoyed your stay at JW Marriott Chicago and found our location convenient for exploring so many of our city’s iconic attractions. It’s wonderful knowing that our ladies and gentlemen provided such gracious hospitality throughout your visit, and that your room met your expectations for comfort and space. We’re also pleased you were able to enjoy our club lounge, fitness facilities, and swimming pool, as well as the convenience of our valet service and easily accessible self-parking. Thank you for sharing your experience, and we look forward to welcoming you back for another carefully curated stay in the heart of Chicago.Warmly, Viviana Aguilar Executive Administrator

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