La Quinta Inn By Wyndham Chicago Willowbrook

Recent Reviews: 513

• User:Jose R

  Trip type: Solo travel

  Chicago quick trip

  05 Jan 2025

  Upon checking in my room was quiet. The bed was comfortable too. There was little to no highway noise, which is pretty rare. The amenities are a little sparse but the price was right so it was a great stay. Some of the decor is outdated in the common areas. Looks like hotel is remodeling in some areas.

• User:Christine L

  Trip type:

  In desperate need of a complete update, a total remodel, and a thorough ceiling to floor cleaning

  02 Jan 2025

  This hotel was truly gross. Within minutes there was a banded cockroach climbing the wall, multiple splatters of some kind of liquid on the wall and a white substance on the curtains, Ugly orange shower curtain that looked as old as my grandmother, the furniture was banged up exposing the bare wood underneath, Tiny blood spots on the sheets made me think the hotel definitely had a history of bed bugs!, Sheets were stained. I looked behind the headboard & was so sorry I did - it was absolutely disgusting...hair, lint, looked as though it had never been cleaned. Phone, alarm clock and other surfaces appeared to have not been wiped down in a long time and had a dirty residue on them. There were not enough towels in the room (only 2 small bath towels that did not cover my body when wrapped around me & 2 thin washcloths). We asked for a renovated room, and although the shower curtain appeared new, that was the only thing that presented as clean. I did not feel safe or clean here. Never again! And I paid $88 per night. I WISH I COULD GET A REFUND. I regret I did not pay more money to stay at the Hampton Inn!! I was completely misled by the reviews. :(

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• User:Jules A

  Trip type: Solo travel

  BEWARE!!! I was ROBBED by hotel employee, SCAMMER drained my bank account dry!

  28 Dec 2024

  ☣️⚠️ BEWARE!!!!!! 🛑 WARNING!!!!! CAUTION!!! I literally got ROBBED of all my money at this dump of a hotel and when I protested being stolen from, the hotel called the police on me and had me removed.... All of this on Christmas day! The perpetrator was manager Sunny Reddy. He DRAINED my bank account dry! He kept LYING to me staying my card was declined. He repeatedly instructed me to insert my debit card and enter my pin. He repeatedly LIED stating my transaction was declined. I saw CLEARLY, the screen said APPROVED and REMOVE CARD. But Sunny kept saying it was declined. I told him that this is NOT TRUE. He kept ORDERING me to put my card back into the reader. I REFUSED and told him that I would check my bank account to see how many transactions he had taken out. After checking and showing my bank transactions to Sunny, he insisted that I still put my debit card back in. Then he proceeded to state that if I got charged AGAIN, he would PERSONALLY give me money out of his own pocket. While making this outrageous promise, he patted his back pocket area where his wallet was.... As if to assure me that if he ran my card again and I got charged, he would PERSONALLY give me cash out of his own wallet. YEAH RIGHT!!!! Are you SERIOUS?!?!??? What a LIAR! What employee gives customers money from their own wallet????Since Sunny had already run my bank account dry, there was no way I was going to put my card back in and run up insufficient funds charges from my bank. I REFUSED to keep paying room deposits to Sunny!!! He then gave me the run around for 15 minutes, pointing to the hotel policy on smoking and pets, telling me to carefully read it.... and then telling me I need to give him FIVE MINUTES TO EXPLAIN WHY HE WAS DRAINING MY BANK ACCOUNT DRY! Really?!? You want me to give you five more minutes of time to explain why you're STEALING from me?!?!? Sunny's illogical nonsense made me feel like I was in the twilight zone!!! After I said ENOUGH is ENOUGH!!!! Sunny proceeded to call the police on me and have me removed from the property. The police asked him, since he already had my security deposit money, if I could be checked in, but Sunny refused and said he reserves the right to cancel my PRE PAID 2 night room reservation. Now I won't see a refund on that for who knows how long and Sunny had drained my account dry and now I have NO PLACE to sleep .. on CHRISTMAS of all days! Needless to say, I am HOT. And absolutely DISGUSTED and I am AFRAID to ever stay in an Indian owned SCAM hotel. Also the name LaQuinta and Wyndham have left a bad taste in my mouth and I'll not ever stay with them in the future. My friends and family and circles will be WARNED about this FRAUD and THEFT. I will also be sending this review to the board of Wyndham so that maybe they will put out an APB to Indian hoteliers that we Americans are SICK of your SCAMS! Thankfully I scrambled and was able to get a room at the DoubleTree! WOW! Night and day difference. The hotel front desk agent was absolutely professional and had me checked in in under 2 minutes. It was a breeze! She was friendly and kind. Treated me right. Doubletree smelled so nice and was so clean UNLIKE la quinta Wyndham Willowbrook! Dear reader, do yourself a huge favor, book anywhere else and if your fool enough to stay here, don't say I didn't warn you! That breakfast area looks like roaches are going to come crawling out from under the waffle mix. No thanks! Do me a favor and hit the like/thumbs up button on this review if you wont permit Sunny LaQuinta to rob you!

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• User:DOB508

  Trip type: Business

  Renovated and Updated!

  18 Nov 2024

  I wrote a review of this hotel in January 2020, finding it careworn and not the best.I visited again in November 2024 and it was transformed for the better.It is still an older building, but the lobby/desk area was substantially refreshed and more customer friendly. The elevators were clean this time. Hallway brightly lit and clean. New paint everywhere. Room was updated with new mattress and furniture-pretty nice. Bedding was very new and towels, too. Bathroom had updated fixtures and great towels and supplies. Abundant instant hot water. Good breakfast included. Needless to say I was very pleased. I guess this is the effect of being part of Wyndham.

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• User:Kayla C

  Trip type:

  Not bad

  28 Oct 2024

  The pillow and bed was super soft and comfy the first night and then the 2nd night we got a different room and the bed and pillows were not as comfy as the first room but it was clean and the staff was friendly. I would recommend this hotel and would stay here again if I had too.