Loews Chicago Hotel

Recent Reviews: 3666

• User:steven k

  Trip type: Business

  Cleaning and Neat but overpriced would not return

  06 Jun 2026

  The hotel was very clean and neat however, amenities were extremely expensive and there were several very substantial design floss in each room. The refrigerator in the room kept food at best lukewarm in the refrigerator in the gym was the same trying to get something cold was nearly impossible. The bathroom demonstrated several issues that most people don’t like First the sliding barn door leaves little for privacy. It has large gaps, and if you’re traveling with the group, it can be very emotionally uncomfortable to have your roommates. Listen to one of your bathroom movements. This seems to be a trend, but it’s bad separately. Whoever designed the showers put the showerhead and the controller 3 feet away from the door, which means that you have to go in when you turn on the shower and get splashed with ice cold water before the temperature correctA bottle of water was nine dollars. Which appears to be why most rooms had GrubHub or DoorDash delivered rather than spend money at the hotel.

  Read more

• User:bullersuz

  Trip type: Family

  A beautiful hotel that is overrun by kids

  24 May 2026

  I thought this hotel was really beautiful. Centrally located and the service was excellent. We requested pillows from housekeeping and they came in 20 mins. We had an awful experience w a family on our end of the hallway. Crying children in the hallway (!!) doors slamming at all hours (they have the heavy self-closing doors that are very loud). This isn’t the hotel’s fault, however the hotel was overrun w kids. At breakfast we noticed over half the tables had kids under 3. If this is not your thing and u would like to sleep/eat/relax without the noise of a crying baby or toddler this is not the place for you.Hint: make sure to make reservations if you want to eat in the hotel restaurant ETA for breakfast. We didn’t the first day and the wait was an hour. Koba Bruce, Guest Services / Front Office at Loews Chicago Hotel, responded to this review Dear bullersuz, thank you for taking the time to post your review of the Loews Chicago Hotel. We are terribly sorry that your experience was impacted by the activities of families traveling with young children. Again, thank you for your review. We hope to serve you again in the future.Best regards,Koba BruceDirector of Rooms

  Read more

• User:Lauren P

  Trip type: Family

  Be Cautious of Room Upgrades

  23 Apr 2026

  Warning: Be very careful of accepting an upgrade here. Upon check-in we were offered a complimentary upgrade for booking with the Chase edit collection. We were told for an additional $75 we could upgrade to a Lakeview suite, we accepted. When I received the bill it was $75 per night, plus a variety of taxes that ended up being an extra charge of $180 dollars. This isn't a matter of affording it or agreeing the room was nice, but the whole thing was not explained properly, nor is there any documentation that we agreed to this (nothing signed). It felt like some cheap Carnival cruise up charge vs what I would expect from a hotel like this. The reality is without this situation and managements refusal to address it this would be a five star review. Room and location were great and they treated kids wonderfully. Koba Bruce, Guest Services / Front Office at Loews Chicago Hotel, responded to this review Dear laurenpl8160XQ, thank you for taking the time to post your review of Loews Chicago. We are terribly sorry that our Agent failed to fully explain the upgrade charges. We have addressed this with the team member involved. While we are pleased that you and your family did enjoy the suite and our location, we regret that the upgrade charges negatively impacted your opinion of the hotel. Again, thank you for your review. We hope you will provide us with another opportunity to serve you in the future. Best regards,Koba BruceDirector of Rooms

  Read more

• User:890marah

  Trip type: Business

  Nice hotel, but recent renovation is disappointing and makes hotel less convenient for business travelers

  20 Mar 2026

  I've come here a few years running for a conference and always enjoyed it. The hotel is clean, well-kept, in a great location, and has nice spacious rooms and really comfortable beds. Also, the restaurant has a nice setup and serves good food - I particularly like the lobster roll. This year, however, they renovated the rooms, removing, among other things, the desk and swivel chair, and as a business traveler, I really missed having those. I didn't like the round bistro table they replaced the desk with and I didn't like the new lights, which weren't bright enough, or the new painting. Both clashed with the rest of the room. I much preferred the rooms as they looked last year - there's no need to make the lighting "more atmospheric." The renovation clearly included the carpet in the hallways, which was a nice deep pile, but the rooms weren't as nice as they were last year. Also, when I visited, the gym was serviceable, but the pool was closed for renovations.Also, my travel was disrupted due to a winter storm, and when I went to the (fully manned) front desk to book a room for additional nights, I was told I had to book the room online first, and only then could the desk check me in. That seemed pretty silly, to me. Because of that, and because of the lack of a good setup for a business traveler, I actually opted to stay the extra days at another hotel, so that I wouldn't have to work from a round marble-topped bistro table with insufficient horizontal space. Koba Bruce, Guest Services / Front Office at Loews Chicago Hotel, responded to this review Dear 890marah, thank you for taking the time to post your review of the Loews Chicago Hotel. We appreciate your feedback regarding our recent renovation and will take your comments into consideration for future changes to our guestrooms. We are sorry that the layout of the room and having to book your new reservation online led you to opt for another hotel for your extended stay. Again, thank you for your feedback.Best regards,Koba BruceDirector of Rooms

  Read more

• User:GWM160

  Trip type: Couples

  Wonderful.

  20 Feb 2026

  This is an outstanding hotel. First class service all around. Freshly renovated you could smell the new carpeting as soon as the elevator opened. Check in was efficient and friendly. Beautiful lobby bar and an excellent breakfast. All the staff at breakfast was great, particularly Christine. Chris Hansen, General Manager, at Loews Chicago Hotel, responded to this review Dear GWM160, thank you for taking the time to submit a review of Loews Chicago Hotel. We are so pleased to learn that you enjoyed your stay. Again, thank you for your review and for recommending the hotel to other travelers. We look forward to welcoming you back soon.Best regards,Koba BruceDirector of Rooms

  Read more