Marriott Marquis Chicago

Recent Reviews: 504

• User:Pibmd

  Trip type: Business

  Don’t stay here

  28 May 2026

  We come here annually for a meeting and have stayed here before. Our family has reserved a room and even paid for one day early so we could have early check in but they cancelled our room when we checked in at 5 am. The check in people were so unkind and rude. Very unhelpful. Didn’t matter we had the reservation number to verify. Totally unacceptable and never notified us they gave our room away. No benefit being Bonvoy either, never helped us. They can do this because of the location but honestly this is such unethical for a Marriott. Marriott Hotels, Guest Services / Front Office at Marriott Marquis Chicago, responded to this review Dear Guest,We are sincerely sorry to hear about your experience and understand how frustrating and disappointing this situation must have been. We regret that your reservation was not available upon arrival despite having been booked and paid for in advance. We are also very sorry to hear that your interactions during check-in did not reflect the level of hospitality you expected. Additionally, we regret that you did not feel recognized or supported during this matter. Your feedback is being taken seriously and will be shared with the team for review. Your comments are invaluable, and we are dedicated to providing you with the exceptional experience you deserve on your next visit. We hope for the opportunity, and wish you all the best with your travels.Warm wishes,Amanda CarsonHotel Manager

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• User:Chiquita G

  Trip type: Friends getaway

  Had a great weekend

  24 May 2026

  I stayed at the Marquis last month in April My friend and I were attending a comedy showcfor her Birthday. The hotel is a great location. I had no idea the wintrust Arena was attached to it. I didn't have to go outside which was a huge plus for me. The hotel staff was very nice and friendly especially Laura A. She checked me into a spacious corner room with a Beautiful view of the city. She explained the hotel to me and even gave me pointers on how to get around. I love the hotel and I will be back. Marriott Hotels, Guest Services / Front Office at Marriott Marquis Chicago, responded to this review Dear Guest, Thank you for sharing your wonderful celebration experience at Marriott Marquis Chicago. We are delighted to hear that your visit for a special birthday gathering and entertainment outing felt memorable and enjoyable. It’s great to know the convenient indoor connection to the nearby venue added ease and comfort to your plans throughout the evening. We are also pleased that your accommodation felt spacious and offered striking city views, contributing to a relaxing stay. Our team will be happy to hear that their warm and attentive service made a positive impression during your time with us. We are especially pleased you recognized Laura, whose helpful guidance and thoughtful approach at arrival helped set the tone for your visit. We look forward to welcoming you again for another enjoyable stay.Warm wishes,Amanda CarsonHotel Manager

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• User:Katherine S

  Trip type: Business

  Not my favorite

  30 Apr 2026

  I have status at Hyatt and have been considering trying out Marriott, but after this stay I think I will not. The hotel common areas seem nice (lots of seating, easy to grab a snack, etc.) but the room seems dated, especially for the price! My room on the 13th floor has dirty windows. The beds and pillows are comfortable for me, which is a plus.I requested a king room and received a message in the app chat that I would get it, but when I got to my room, it had two queen beds. I also requested a tea kettle, but was told that housekeeping didn't have any. When I pulled back the covers on one of the beds to sleep, I found a black stain on the sheets. Luckily (I guess?) I had two beds available so I switched to the other one. I didn't bother requested a sheet change from housekeeping for such a short stay, but a hotel at this price point should be using clean sheets. Just kind of a meh stay, when the Hyatt Regency right down the street is quite nice and always gives me the amenities I ask for. Marriott Hotels, Guest Services / Front Office at Marriott Marquis Chicago, responded to this review Dear Guest,We are very sorry to hear that your stay did not meet expectations and that several aspects of your experience fell short. We understand your disappointment regarding the room type not matching your king bed request. We also regret that a tea kettle was not available when requested, as well as the condition of the bedding and the cleanliness concern you encountered. These are not acceptable standards and we understand how they impacted your comfort and trust in the stay. The issue with the dirty windows and overall dated feel of the room is also noted, and we recognize how these details influence the overall impression of the facility. Your feedback has been shared with the relevant teams for review and corrective action. We would like to regain your trust and hope to serve you again whenever your travels bring you to Chicago.Warm wishes,Amanda CarsonHotel Manager

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• User:Tasters05

  Trip type: Business

  Nice And Close To McCormick Place

  11 Apr 2026

  A great hotel if your attending an event at McCormick Place, which you can get to from the hotel via a 5 min walk across the bridge. The hotel is nice and modern and very clean with 2 places to eat on-prem and a short walk to local restarunts, coffee shops and local convinenance store.I stayed at the hotel for 4 nights and my stay was very comfoortable - I did however find the shower pressure to be on the low side and I found the valet/doormen rather rude and unhelpful - all the other staff were very polite, chearful and helpful, shame the valet/doormen staff let them down.Overall a great hotel, nice and close to McCormick Place and has everything you need for a business trip. Marriott Hotels, Guest Services / Front Office at Marriott Marquis Chicago, responded to this review Dear Guest,We are pleased to hear that you found the hotel convenient and that you appreciated the modern design and cleanliness. It is also great to know that your overall stay was comfortable and well-suited for your business needs. At the same time, we regret that the shower pressure did not meet expectations and that your experience with the valet and door staff fell short of the level of service we aim to provide. Your comments have been shared with the relevant teams for review and improvement, as consistency in guest service is very important to us. We appreciate your balanced feedback and hope to welcome you again for an even smoother stay at Marriott Marquis Chicago.Warm wishes,Amanda CarsonHotel Manager

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• User:scbeaches

  Trip type: Business

  convenient to convention center

  23 Mar 2026

  convenient to convention center, nice M lounge on 4th floor but with limited hours and food selection. not close to grocery story (walked 2mi to target, tj maxx, etc). close to chinatown. Marriott Hotels, Guest Services / Front Office at Marriott Marquis Chicago, responded to this review Dear Guest,We appreciate you sharing your feedback. We are glad to hear that you found our location convenient and enjoyed the M Lounge. These are areas a lot of our guests love as well. We also take note of your comments regarding the lounge’s limited hours and food selection, as well as the distance to nearby grocery stores. Your insights are valuable and will help us consider ways to better support our guests’ needs. We are pleased you enjoyed being close to Chinatown and look forward to welcoming you back for another convenient stay at Marriott Marquis Chicago.Warm wishes,Amanda CarsonHotel Manager

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