Motel 6 Libertyville

Recent Reviews: 248

• User:NorthStar28952676959

  Trip type: Solo travel

  Disgusting

  29 Mar 2026

  The room was disgusting. Took my shoes off and walked around for 10 minutes after my shower and my feet were black & covered in small pebbles. Clearly they do not mop or sweep the rooms. The shower had other peoples hair in it. The clean towels had other people’s hair on them. The sheets & pillow cases were stained. The bedding had a bunch of random people’s head hair and pubic hair all over them. The tables/ night stands were sticky. Overall worst experience I’ve ever had. Clearly they do not clean their rooms or change out the bedding between stays. Will never book here again, I would rather sleep in my car then stay here again Guest Relations Manager, General Manager at Motel 6 Libertyville, responded to this review Dear NorthStar28952676969, Thank you for taking the time to share your experience. We are truly sorry to hear about the condition of your room and the serious cleanliness concerns you encountered during your stay.Please accept our sincere apologies for what you described. The issues involving unclean floors, hair in the shower and on towels, stained linens, and overall room condition are completely unacceptable and far below the standards we are committed to providing. This is not reflective of our housekeeping expectations, and we deeply regret the discomfort and frustration this caused.Your feedback has been taken very seriously and shared with our housekeeping leadership team for immediate review and corrective action. Proper cleaning procedures, including thorough sanitation and changing of all linens between guests, are essential, and your comments highlight a significant lapse that is being addressed.We also apologize for the condition of the furniture and surfaces in your room. A clean and comfortable environment is a basic expectation, and we regret that we did not deliver that during your stay.We truly appreciate you bringing these concerns to our attention. Your feedback is critical in helping us identify and correct these issues so we can improve the experience for all guests moving forward.

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• User:Kathline G

  Trip type: Family

  EW

  18 Jul 2025

  OKKKK sooo it took along as time to get me and my sisters room done girl and we had to suffer with the smell of urin(i have medical issues with bladder) and when they cleaned it they said they would charge extra if it happened again not only that the ac in my mothers room started leaking!(picture provided) and we are scared to call it in case we don’t wanna get charged for the damage if there is any not only that! The cleaning lady who cleaned my room gave me a dirty ass look after saying if I pee’d with a attitude like yes I’m sorry for a medical issue Guest Relations Manager, General Manager at Motel 6 Libertyville, responded to this review Hi kathlineg2025, Thank you for taking the time to share your recent experience with us. We are truly sorry to hear that your stay did not meet expectations and want to extend our sincerest apologies for the discomfort and distress you and your family experienced.We completely understand how upsetting it must have been to encounter an unpleasant odor in your room, especially given your medical condition. Please know that we aim to provide a clean, respectful, and compassionate environment for all our guests, and we regret that this situation was not handled with the care and sensitivity you deserved. We will be reviewing this matter with our housekeeping team to ensure all staff members are trained to approach these situations professionally and respectfully, without judgment.Regarding the air conditioning issue in your mother's room, we apologize for any inconvenience this may have caused. You should never feel hesitant or fearful about reporting a maintenance concern. We want our guests to feel safe and supported, and we certainly would never charge for a problem that is clearly unrelated to guest misuse. Thank you for bringing this to our attention, and we will be following up with our maintenance team to ensure it’s addressed properly.Please also accept our apologies for the interaction you had with the housekeeping staff. No guest should be made to feel uncomfortable, especially when dealing with a sensitive health matter. We take your comments very seriously and will use this as an opportunity to reinforce the importance of empathy and respect in all guest interactions.Your comfort and dignity matter greatly to us, and we deeply regret that your stay left you feeling otherwise. Thank you again for your feedback, it is vital in helping us improve, and we do hope to regain your trust in the future.

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• User:solk525

  Trip type: Solo travel

  Cheap and Central but this isn't the Four Seasons

  04 Nov 2024

  I chose this as it was in a central location to my needs and I just needed a bed for the night, its cheap and not pretty but my room was clean, had AC and a TV. This is a place for travelling blue-collar workers. Although some of their clientele were rough around the edges, they always smiled back and said hi to me. Staff were good apart from the kooky old lady on nights, who wanted to talk about fringe politics and conspiracy theories. Brand Experience Team, Other at Motel 6 Libertyville, responded to this review We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y. #Team6

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• User:Star R

  Trip type: Couples

  DO NOT COME HERE IF YOU DO NOT WANT TO BE PUT ON THE “DO NOT RENT” LIST!

  23 Nov 2023

  Since the manager wants to continue to delete my reviews I will be contacting corporate. THE HOUSE KEEPERS LIVE AT THE MOTEL AND DO NOT WEAR ANY SORT OF UNIFORM. Only good thing about this motel is the elevator. The rest of the place is a dump. No washer and dryer and the staff will kick you out if they do not like you. Guest Relations Manager, General Manager at Motel 6 Libertyville, responded to this review Dear 59starr, Thank you for taking the time to share your experience. I am shocked to hear about the situations you encountered and would like to deeply apologize. I also would like to ensure you that comments like yours are not taken lightly and will be addressed immediately with our entire team. Our housekeeping staff is held to a very high standard and we appreciate that you've informed us of a need to address housekeeping policies and procedures. We also appreciate your time in pointing out the facilities in most need of attention as we work towards updating and improving upon our accommodations. The description of your stay is highly unusual and does not represent the level of high standards we all aim to achieve. We do hope you allow us another opportunity on a future stay to show you, how we used your overall comments to improve.

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• User:MissKelly232

  Trip type: Couples

  Disgusting!!

  02 Jul 2023

  I understand this isn't a 5 star hotel or anything, but I would, at the very least, expect the room to be clean.We stayed on Sunday night July 2, 2023.There were two beds in the room. One of them had been slept in and had long black hairs all in it. The bathroom had hairs everywhere as well. Very little water pressure in the shower.It was definitely not cleaned.The lady at the front desk at 9pm was not welcoming at all. She was too busy with her phone to be welcoming or pleasant at all.Garbage throughout the hallways.Disgustingly dirty place.It was gross. Guest Relations Manager, General Manager at Motel 6 Libertyville, responded to this review Dear MissKelly232, We are gutted to know that your recent stay at our property was not up to the mark. On behalf of our entire staff, please accept our sincere apologies. We take feedback very seriously, and please be ensured that we will work on your concerns diligently so that no other guest experiences what you did especially with the beds, bathroom, water pressure, and cleanliness. We have briefed our housekeeping staff, and we will ensure a more stringent approach from here on, especially when it comes to enhancing our regular quality checks. It is through feedback like yours that we are able to quickly address housekeeping, maintenance, and staff courtesy issues. We promise to deliver and match your expectations in the future.

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