Red Roof Inn Chicago - Alsip

Recent Reviews: 40

• User:A4153BIkarenw

  Trip type: Business

  Needs repairs and updates

  11 Apr 2026

  Felt like I was in a hotel from the 60s and 70s. Hooks where a picture should have been no light over the vanity instead they put a lamp with outlets on the sink. Towels were thread bear. Little refrigerator needed to be replaced. Bed very hard. Madison Velian, Marketing at Red Roof Inn Chicago - Alsip, responded to this review Dear A4153Blkarenw,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Chicago - Alsip. We're sorry to hear about the disappointing aspects of your recent stay. It is concerning to learn the room did not meet expectations regarding necessary repairs, updates, and general condition. Your comments about the missing picture, inadequate lighting, worn towels, outdated refrigerator, and uncomfortable bed are duly noted.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely, MariaRed Roof Management RediResponse Specialist

  Read more

• User:Andrae s

  Trip type: Solo travel

  Worst location ( 12340 S Cicero Ave Alsip)

  23 Mar 2025

  I recently stayed at this location in Alsip, and it was a disappointing experience. The place was filthy, and there seemed to be a well-orchestrated scam happening. I couldn’t bring myself to stay any longer and left as soon as I could . I absolutely would not recommend this place . Guest Relations Manager, Other at Red Roof Inn Chicago - Alsip, responded to this review Dear andreas2025, We sincerely regret that your experience at our Alsip location did not meet your expectations. Guest satisfaction and cleanliness are top priorities for us, and it’s concerning to hear that you felt the conditions were not up to standard. We take all feedback seriously and would like to learn more about your experience to address any potential issues.Our goal is to provide a welcoming and comfortable environment for all our guests, and your insights would help us improve. We appreciate your time in sharing your thoughts and hope to have the opportunity to restore your confidence in us in the future.

  Read more

• User:Qiana W

  Trip type: Family

  Atrocious

  05 Jul 2024

  This hotel was thee absolute WORST hotel I've ever stayed in in my life! So bad that I initially reserved 2 nights, but checked out early after only one night. Front desk staff was very nasty and unprofessional. EVERYTHING in the room was FILTHY! Dirty sheets, towels, floor, walls. Tub had black mold/mildew. Shower curtain rod broken about to fall off the wall. Bugs covering the walls in the hallways. This hotel needs to be shut down, completely renovated and then reopened. Then, in addition to all this, the kicker is they have the nerve to charge a $100 deposit hold! I will NEVER stay here again! Guest Relations Manager, Other at Red Roof Inn Chicago - Alsip, responded to this review Dear 813qianaw, Thank you for sharing your feedback with us. We are deeply sorry to hear about your experience during your recent stay. What you described is unacceptable and does not meet the standards we strive to uphold.We apologize for the condition of your room and the lack of cleanliness you encountered. This falls far below our expectations and will be addressed with our housekeeping team immediately to ensure all rooms are thoroughly cleaned and maintained to our highest standards.Regarding the behavior of our front desk staff, we apologize for any rudeness or unprofessionalism you encountered. Providing courteous and helpful service is a priority for us, and we will address this issue with our team to ensure it does not happen again.Fortunately, the pest control experts that we employed to complete the thorough inspection following your complaint discovered no evidence of bedbugs in any of our rooms. However, each room were still treated with a bed bug heater for precautionWe appreciate your feedback as it helps us to improve. We hope to have the opportunity to regain your trust in the future.

  Read more

• User:Antione W

  Trip type:

  Best experience ever for the whole week and the next week after

  09 Nov 2022

  When I stayed for a week we got the best customer service with the cleaning and the person at the service desk . I also stayed the following week behind it and still had the best experience. Thank you Guest Relations Manager, Other at Red Roof Inn Chicago - Alsip, responded to this review Hi antionew402, A big thank you for leaving your five star rating of our hotel. We are glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! We will share your comments with our staff. We look forward to seeing you and your family again.

  Read more

• User:H9217HBdanielh

  Trip type: Business

  Worst Travel Site Experience Ever

  28 Sept 2022

  This location is not a safe place to stay. It is located in a bad area of town. I certainly would not stay there by myself and wouldn't let my family out of the car there if they were with me. I walked into the room and observed a non-smoking room sign but the room smelled like the worst stale smoke odor you can think of. I spent less than five minutes in the room and my clothes and bags smelled terribly for the remainder of my trip. I left and found another place to stay. As a result of this experience and there is no way to get my money back, I will never utilize TripAdvisor again. Ever! Guest Relations Manager, Other at Red Roof Inn Chicago - Alsip, responded to this review Dear 9217HBdanielh,Thank you for pointing out the issues with housekeeping so that we can work to improve upon this aspect of the guest experience at our hotel.Our housekeeping staff is held to a very high standard and we appreciate that you've informed us of a need to address housekeeping policies and procedures. We also appreciate your time in pointing out the facilities in most need of attention as we work towards updating and improving upon our accommodations. We are so sorry that you smelled smoke in your room. Unfortunately, despite our efforts to ensure that nobody smokes in non-smoking rooms, it does occasionally happen and we hope you’ll accept our sincerest apologies for the smell of smoke that you experienced.We are working to take care of all of the issues that you addressed and we thank you for taking the time to share your experience.

  Read more