Red Roof Plus+ Chicago - Naperville

Recent Reviews: 360

• User:Joe H

  Trip type: Business

  Depressive service too many bad experience with one issue or another

  21 Mar 2026

  Can't wait until the management changes...reviews are worst from when I left,many responses will inform managment three years and nothing corrected what's the point of informing them I stop going due to them always trying to steal from my deposits always taking two three trips to get my money back, will not return until new professional management is changed over,so many complaints with them in the last few years and nothing has changed. Madison Velian, Marketing at Red Roof Plus+ Chicago Naperville, responded to this review Dear Joeh D5993JS,Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ Chicago - Naperville. We understand your frustration regarding the issues you've encountered, particularly with deposit refunds and the lack of improvement over time. Your feedback is important to us, and we regret that you've felt the need to discontinue your stays due to these ongoing concerns. While each of our hotels operates independently, all share a commitment to delivering a consistent and positive guest experience.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,RiawenRed Roof ManagementRediResponse Specialist

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• User:Carla C

  Trip type: Business

  Theives

  26 Feb 2026

  I have a job that requires me to travel. I was going to a destination and needed a place to rest and get a shower to continue my travels. I made the reservation got to the property at 5 AM which reminds you check out is at 11 AM so that have been seven or six hours that I would occupy the room. The man at the desk tells me that they don’t have a room for mebecause I waited till 5 AM to check in while I wasn’t gonna arrive there until 5 AM so what else was I supposed to do? I already informed them that it’s gonna be 5 AM when I made the booking on the notes but he goes on to tell me that if I come back with cash, she will have me a room. What the crap is that they were rude. The outside the place was nasty so I’m glad I went somewhere else. They don’t have a drink machine. There was glass bottles broken all in the parking lot so I guess I’m fortunate that he turned me away, but I couldn’t get a refund on my room to get my money back because he denied my refund through the third-party company I used to book the room and what kind of crap is that I never even stayed in a room there at 5 o’clock that morning you knew I weren’t gonna I wasn’t gonna stay in a room there come 3 PM check-in why did he deny my requested? I have my money to return to me. Be careful if you stay there. These people are money hungry they’re greedy and our place is pretty nasty. Madison Velian, Marketing at Red Roof Plus+ Chicago Naperville, responded to this review Dear Y7127DTcarlac,Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ Chicago - Naperville. We regret to hear that the possible interaction you had with our staff, the situation of the room and the parking lot you stated fell short of your expectations. We are sorry for the frustration caused by the billing concern you described. These matters require us to review account details directly, which we’re unable to do through a public forum. Our Guest Relations team would be happy to investigate this and work towards a resolution. Please call us at 1-800-554-4555 during regular business hours and reference your recent stay so we can assist you promptly.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Very truly yours,ZinniaRed Roof ManagementRediResponse Specialist

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• User:Wendy V

  Trip type: Family

  This place is disgusting.

  02 Oct 2025

  Save your money. Avoid this place at all cost. The room is dirty and musty—so much so, the towels are damp and sprinklers are rusty. The wall next the shower is literally bulging. Bugs are plentiful. The floor is disgusting. We’re in a pet room which doesn’t have sealed-off bed frames; I fear what my poor cats may have caught or encountered under there. The mattress feels like coils and the sheets are scratchy. Avoid avoid. Madison Velian, Marketing at Red Roof Plus+ Chicago Naperville, responded to this review Dear Wendy,Thank you for sharing your comments about your recent stay at the Red Roof PLUS+ Chicago - Naperville. I am sorry to hear about the experience you had during your stay. Your description of the room's condition, including the cleanliness, dampness, and pests, is concerning. Please accept my sincerest apologies for failing to provide a clean and comfortable environment for you and your cats.Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.  At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,JoeRed Roof ManagementRediResponse Specialist

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• User:tdvs8

  Trip type: Business

  Customer Service at its best!

  15 Sept 2025

  As soon as I stepped in the door. I was greeted with a smile. I was told my room would be upgraded becsuse what I booked was sold out. No problem thank you. Next, I asked for suggestions for restaurants it was point on. Lastly, they are pet friendly!!! Kudos for that. I couldn't ask for a better experience. I will definitely be staying there on my next stay. Madison Velian, Marketing at Red Roof Plus+ Chicago Naperville, responded to this review Dear Teedavis, Thank you for taking the time to share your feedback regarding your experience at the Red Roof PLUS+ Chicago - Naperville. It is wonderful to hear about your positive experience at our hotel! We're delighted that you appreciated the upgraded room, restaurant recommendations, and our pet-friendly policy. We aim to provide the best customer service possible.We hope to continue to provide great experiences for you here at Red Roof. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,IshiRed Roof Management RediResponse Specialist

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• User:sandy s

  Trip type: Business

  Drug hotel

  05 Sept 2025

  DO NOT BE FOOLED. Drugs out back with people partying all through the lot. Room was flooded, as you see in picture buckets under sink wasn't working. I didn't feel safe here either Madison Velian, Marketing at Red Roof Plus+ Chicago Naperville, responded to this review Dear L590RHsandys,We are sorry to hear your recent experience at the Red Roof PLUS+ Chicago - Naperville did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,JMRed Roof Management RediResponse Specialist

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