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Renaissance Chicago North Shore Hotel

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Renaissance Chicago North Shore Hotel

locationO'hare Airport, Chicago - IL

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About Renaissance Chicago North Shore HotelAbout Renaissance Chicago North Shore Hotel

Location

This hotel warmly welcomes guests in Northbrook.

Facility

The hotel has a lift and features 385 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, safe, currency exchange service, cash machine and drinks machine. Wireless internet access is provided in public areas. The hotel offers a number of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A fireplace creates a cosy atmosphere. There are a number of shops, including a supermarket and souvenir shop. Additional amenities include a TV room, a playroom and a library. Guests arriving by car can park their vehicles in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a car hire service, room service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. The rooms have a king-size bed and a sofa bed. Extra beds can be requested. A safe and a desk are also available. Additional features include a refrigerator and a tea/coffee station. There is also an ironing set and a trouser press. A telephone, a TV, a radio and WiFi (no extra charge) provide all the essentials for a comfortable holiday. The daily newspaper is laid out for guests in the the rooms. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower. As an extra convenience, bathrooms provide cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has non-smoking rooms.

Sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. The hot tub in the pool area promises pure relaxation. For guests who wish to keep active, tennis and golf are available. Water sports enthusiasts are offered canoeing. Guests can enjoy a wide range of indoor sports, including a gym, table tennis, bowling, callisthenics and aerobics. A spa and a sauna are available in the wellness area. Entertainment options and leisure facilities include an entertainment programme and a kids' club.

Meals

The dining area includes a restaurant and a bar. A continental breakfast buffet and lunch are served every day. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at Renaissance Chicago North Shore Hotel Amenities at Renaissance Chicago North Shore Hotel

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Games room

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      Hairdresser

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      Hotel Safe

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      Kids Club

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Pets

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Continental Breakfast

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Bowling

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      Canoe

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      Children's Entertainment

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      Golf

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      Gym

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      Heated Pool(s)

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      Indoor Pool

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      Jacuzzi

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      Number of Pools

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      Outdoor Pool(s)

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      Sauna

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      Table Tennis

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      Tennis

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

238

Very Good

257

Average

109

Poor

61

Terrible

52

Recent Reviews: 717

  • User:Den F

    Trip type: Couples

    Terrible service

    rating03 May 2026

    The breakfast is good. Unfortunately, they have staff not trained to provide customer service. SANDRA was too rude I wish @Marriot was more careful when getting good employees. Kind and friendly

  • User:Msldyc23

    Trip type: Business

    Pleasant Winter to Stay

    rating18 Mar 2026

    I had a very comfortable and enjoyable stay at this hotel. The restaurant was a highlight for me, and the breakfast buffet offered a great variety of options to start the day. I especially appreciated the exclusive after-work lounge, which served a nice selection of meals and created a relaxing atmosphere.The staff was consistently kind and welcoming, and the shuttle drivers were particularly friendly and helpful. This was my second time staying here, and both experiences have been great. I’m already looking forward to returning for my next stay in May!

  • User:Leslie P

    Trip type: Business

    OK hotel, terrible check-in

    rating23 Nov 2025

    Check-in: “You are here for four nights?” “No, three.” “You check in tonight and leave Monday.” “That would be three nights.” “You were supposed to be here last night.” “No.” “Your name is Philip Stevens?” “No, my name is Leslie Phillips. I just showed you my ID. I sent you a rooming list and credit card authorization, and you have already charged my card.” [Much fussing with computer and papers.]. “Would you like to see the rooming list I sent you.” [Show it to her.] “What is your confirmation number?” “Those are on the left, there.”No welcoming language, no thank you, no reference to Ambassador status, no question about points or breakfast, no water, no notice that the club was closed for the weekend,Eventually we got our keys. The rooms were perfectly OK, but my goodness . . .

  • User:Angelic H

    Trip type: Family

    Uncomfortable

    rating12 Oct 2025

    I'm not a frequent traveler, it's my first time here, and it was uncomfortable to hear one of the girls speak bad words in Spanish, while I was charging my breakfast in front of many people. I think they need the intervention of their manager.

  • User:Nara S

    Trip type: Couples

    Is good, but the staff is not nice

    rating28 Sept 2025

    Mond 29. My experience with the waitress was not good, bad attitude and sounds aggressive, it's not a suitable job for her. The food is good, my room was clean and the cool lobby

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