Rodeway Inn Lyons

Recent Reviews: 95

• User:Patriot F

  Trip type: Family

  Disgusting hotel with terrible service.

  27 Jun 2025

  Dirty, with unbelievably rude and disrespectful woman named Christine at front desk, who was hands down the worst customer service I have ever had at a hotel. Tried to get me to sign something stating only one person in the room, even though my 19-year old daughter was standing there with me...and the document stated I could be charged $300 for non-authorized people in the room. I asked how to resolve it, or if she could add my daughter, but she refused. She then refused to give us a key to the room at all, much to my astonishment...at midnight, after driving 10 hours, 2 exhausted women having to find somewhere else to stay in an unfamiliar city. Despicable. Still trying to get a refund but it seems no one at the hotel can tell me WHO THE MANAGER IS?!?THIS HOTEL DESERVES ZERO STARS.

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• User:rjm10866

  Trip type: Family

  Had a trip with my family to watch the soccer game. It was great experience staying at that hotel

  01 Aug 2024

  The hotel has great location close to the downtown plenty of restaurant and food options around the area the staff is great the checking process was so smooth Valerie who was at the desk she made it very easy, she is a star. The housekeeping staff were very nice also the restaurant was clean and very basic food but it was great overall.. rooms were very comfy and spacious had microwave and fridge inside that's a plus

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• User:Sean M

  Trip type: Business

  Do not go here

  22 Jul 2024

  Once I went in the room, there were spiders and flies scattered all over the room (dead and alive). I took pictures and showed the front desk lady and she said she would talk to her manager the next day and I would get a refund. I stayed at a holiday inn instead (which was much better). It has been almost two weeks and I have been calling Rodeway and Hotels.com several times throughout the past two weeks asking why I haven't got my refund yet. Rodeway said I have to contact Hotels.com which I did and Hotels.com said Rodeway Inn has not been responding to their emails and calls asking for confirmation to initiate the refund. Well, I would not recommend staying here unless you want bug infested rooms and a management that will lie and will not give you a refund. Thanks, Rodeway Inn.

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• User:Светлана Ш

  Trip type: Couples

  Very negative experience

  23 Jun 2024

  There was an extremely negative experience of "staying" at this hotel. Perhaps I would have passed by and would not have written this review if it hadn't been for their lies. This disappointed me extremely. When we booked, the hotel contacted us and wrote that if there are available rooms, they can check us in earlier. Great. We arrived in Chicago around 9 a.m., I texted the hotel, but they didn't answer anything. We went for a walk to the center. It started to rain heavily and it didn't work out. Around 1 p.m., we decided to slowly move towards the hotel. Check-in is standard at 3 o'clock. While waiting for the train, while we went to a cafe to eat, we walked to the hotel to stretch the time. we came to him about 10 minutes before the standard check-in. There was a woman at the reception who silently took our documents and gave us the keys. OK. The room turned out to be on 1 of 2 possible floors, but in a turn, so the windows were in a dark passage. My husband was supposed to have a birthday in a couple of days and it darkened the mood. I went to the reception and asked for a bright room on the 2nd floor and told them about my birthday. She left without a word, then went in and gave me the keys to the room on the second floor. By that time it was already more than 3 hours (official check-in). We went to the second floor. We were satisfied with the room, but there was a terrible stench, as I am not a professional, I thought it was from the carpet, which was cleaned with chemicals. It was creepy. We opened the door and just stood there waiting for the smell to wear off. About 5 minutes. It didn't help. Then we closed the door and turned on the air conditioner, hoping that it would help. About 5 minutes. Unsuccessfully. It was the smell of marijuana, of course, I wouldn't have weathered it in 5 minutes or 10. When booking, I had the option of a free cancellation before 4 o'clock. I went to the reception, said that we couldn't stay here, that we wanted to cancel the reservation. The woman was extremely unhappy, but said that in this case she would charge for the first night, since we had already checked into the room, I once again said about the free cancellation and that we did not use anything in the room, only aired it. She refused, in which case we decided to leave the next morning, and in the meantime look for a place to move. We returned to the room. The time is 3:20. We understand that this smell will not allow us to sleep here. I'm calling in Booking.com I was on the line for 25 minutes waiting for the operator, but still had 15 minutes left to cancel. All this time we were sitting on the bed just waiting on the line. With Booking.com we have resolved the issue of canceling and booking another hotel. Thank them for their service, they are for the customers! I went to the reception and told them about the eviction and that I already had a cancellation letter. This woman pretended that we did not exist, was minding her own business when the Americans came in, it was "nice" to see her different attitude towards them and us. But I don't care. We left. Then I received a refund from the hotel minus the first night on the card. When we sorted it out through Booking, she said that literally "she gave us the honor of an early check-in," which stunned me, because it did not happen. Or has 2:55 instead of 3:00 already become an early check-in? And that we used a shower and towels. But that was an absolute lie!!! The main thing is, why do this? to resist and not return the money for the first night? It's not worth it! Honestly, I was completely shocked by such a "service". Just for no reason, even if you have nowhere to move in, do not go to this hotel.

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• User:Isabel R

  Trip type: Family

  I guess you get what you pay for

  25 Jul 2023

  Was treated amazingly by the front desk Valerie. If I were to ever go back to this location, it will be because of her. Very sad that my experience after that went downhill. the Manager Cristina treated my family with such disrespect! her own co workers approached me and agreed that manager Cristina treated us unfairly.