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Royal Sonesta Chicago River North

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Royal Sonesta Chicago River North

locationDowntown, Chicago - IL

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About Royal Sonesta Chicago River NorthAbout Royal Sonesta Chicago River North

Location

This Chicago hotel is a boutique residence in River North near Michigan Avenue and the Chicago River.

Facility

The hotel has a lift and features 260 rooms. A check-in/check-out service is available round the clock at the reception desk in the lobby. Services such as a cloakroom, baggage storage service, safe, cash machine and drinks machine ensure a comfortable stay. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A fireplace creates a cosy atmosphere. There are a number of shops as well. Guests arriving by car can park their vehicles in the garage or in the car park. Other services include a 24-hour security service, room service, a laundry service and a coin-operated laundry. Cyclists can make use of the bicycle storage area and hire service. To assist guests with their business and communication needs, the business centre offers a fax machine.

Rooms

Rooms are equipped with air conditioning and individually adjustable heating. All rooms are carpeted and include a double bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a mini fridge included among the standard features. There is also an ironing set and a trouser press. A direct dial telephone, a television with satellite/cable channels, a radio, a stereo system, an alarm clock and WiFi (no extra charge) are provided as well. A hairdryer and bathrobes are provided in the bathrooms, which include a shower and a bathtub. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The hotel has family rooms and non-smoking rooms.

Sport

The pleasantly heated water of the indoor and outdoor pools guarantees comfortable swimming. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. Guests can choose from a range of leisure activities, including cycling/mountain biking, a gym, billiards, aerobics, a spa, massage treatments and a solarium. Children are well looked after in the kids' club.

Meals

Dining facilities include a dining room, a café and a bar. Guests can enjoy the culinary delights of the non-smoking, air-conditioned restaurant, which provides high chairs for children. A delicious breakfast provides energy for the rest of the day.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at Royal Sonesta Chicago River North Amenities at Royal Sonesta Chicago River North

  • Facilities

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      24-hour check-in

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      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Bicycle Hire

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      Café

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      Car Park

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      Cloakroom

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      Conference Room

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Kids Club

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Pets

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      Restaurant(s)

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      Restaurant(s) with high-chairs

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      Restaurant(s) with non-smoking area

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      Room Service

    • -

      Shops

    • -

      Wifi

  • Hygiene

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Packaged meals

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      Protective equipment for guests

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      Protective masks for guests

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      Safe Stay (AHLA)

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Sport/Entertainment

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      Aerobics

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      Billiards/Snooker

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      Cycling/Mountain Biking

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      Gym

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      Heated Pool(s)

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      Indoor Pool

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      Jacuzzi

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      Massage

    • -

      Number of Pools

    • -

      Outdoor Pool(s)

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      Parasols

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      Sun loungers

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      Sun terrace

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      Tanning Studio/Solarium

LocationLocation

Map preview

Around this property:

Centre

1.5 km

Beach

2 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

2966

Very Good

726

Average

138

Poor

51

Terrible

32

Recent Reviews: 3913

  • User:David W

    Trip type: Family

    Chicago Weekend

    rating06 Jun 2026

    Great location & service. Clean rooms, nice restaurant/ lounge, awesome staff. Sophie Sawaska, Guest Services / Front Office at The Royal Sonesta Chicago River North, responded to this review Thank you for your wonderful review! We're thrilled to hear that you enjoyed our convenient location, clean rooms, restaurant and lounge, and most importantly, the service provided by our team.Your kind words about our staff mean a great deal to us, and we will be sure to share your compliments with them. We appreciate your support and look forward to welcoming you back on your next visit!

  • User:Kris V

    Trip type: Friends getaway

    You will not be a valued customer

    rating05 Jun 2026

    I stayed at The Royal Sonesta Chicago River North Easter weekend for a volleyball tournament. I turned my SUV into the hotel's valet when I arrived, and didn't use it again for most of the weekend. When I got it back and went to get fuel before checking out, I noticed that my rear bumper had damage to it that was not there when I turned it in. I went to the front desk to tell them, and they directed me to the valet stand. The valet service at this hotel is contracted out to another company. The supervisor for the valet company took my information, filed a claim, and told me they would get back with me. The valet's insurance company emailed me a few days later to tell me that they were not at fault, and that I had to turn it in to my personal insurance. I contacted the hotel directly, sharing my experience. They refunded me the cost of the valet service ($270) and told me they would submit it to their claims department. The claims department then emailed me and told me they were not responsible, and that I would need to contact the valet company. So I'm left to choose between paying for the repairs out of pocket, accepting that the value of my vehicle is now substantially lower than before I turned it over to the hotel's valet, or submit to my personal insurance and risk my premiums increasing for years to come. This hotel review is not about the quality of the rooms, or location, but about the fact that their customer had a bad experience with a service provided by the hotel, and when the hotel was presented with an opportunity to make their customer whole, they chose to defer responsibility and point fingers. Sophie Sawaska, Guest Services / Front Office at The Royal Sonesta Chicago River North, responded to this review Kris, thank you for your feedback. We are sorry for the frustration this situation has caused.We did our best to assist by refunding your valet charges and submitting the matter to our claims department. Our process is to refer these matters to our claims team, which conducts its own independent investigation. These claims are not handled at the hotel level, and unfortunately, we do not control the outcome of their review.Additionally, because the vehicle was checked out and later returned after leaving the property, neither our insurance nor the valet company's insurance was able to verify when the damage occurred. The valet ticket also states that the valet operator is not responsible for damage caused by third parties while the vehicle is in their possession.While we understand this was not the outcome you were hoping for, we were unable to approve the claim under these circumstances. We appreciate your feedback and wish you all the best.

  • User:Madison L

    Trip type: Friends getaway

    PHENOMENAL

    rating04 Jun 2026

    1000/10 best experience I have ever had. I am staying at the royal sonesta here in chicago and CBR is attached. We went the restaurant every single day we were here. Nate has been an absolute angel. Super tentative made the experience feel personable and even remembered us when we came back in. His recommendations were on point and we did not have a single thing that was disappointing. Any time I come to Chicago I will be staying here again. Mainly because Nate is an absolute wonderful human being along with everyone else that works here! Kate Bochenek, Guest Services / Front Office at The Royal Sonesta Chicago River North, responded to this review Thank you for such an incredible review! We are absolutely thrilled to hear that your experience was so memorable and that CBR became a daily part of your Chicago visit.Nate will be overjoyed to read your kind words. Providing attentive, personalized service is what we strive for, and it's wonderful to hear that his recommendations, hospitality, and genuine care helped make your experience exceptional. We’ll be sure to share your feedback with him and the rest of our team.It means so much to know that you chose to visit us every day during your stay and that our entire staff helped make you feel welcome. Thank you for your support and recommendation. We can't wait to welcome you back the next time you're in Chicago for another phenomenal experience!

  • User:Miranda L

    Trip type: Friends getaway

    10 out of 10. Loved the experience.

    rating04 Jun 2026

    The food was good, the Berry in Love drink was amazing. We loved the atmosphere and vibe of the bar and staff. The bartender Nate was very friendly amd helpful, he did an incredible job all around. The manager was also super friendly and fun. Overall wonderful experience, would absolutely recommend and will try to come back in the future. Thanks for the good times! Kate Bochenek, Guest Services / Front Office at The Royal Sonesta Chicago River North, responded to this review Thank you for the perfect rating and for sharing such wonderful feedback! We’re thrilled to hear you loved your experience, from the atmosphere and vibe to the food and drinks—especially the Berry in Love cocktail.A special thank you for recognizing Nate. We’re proud to have team members like him who go above and beyond to provide friendly, attentive service, and we’ll be sure to share your kind words with him. We’re also delighted to hear our manager helped make your visit even more enjoyable.Your recommendation means a great deal to us, and we’re honored to have been part of such a memorable experience. We look forward to welcoming you back for more great drinks, great company, and good times in the future!

  • User:S781PEpaulj

    Trip type: Business

    Royal Sonesta

    rating03 Jun 2026

    Great location, friendly staff such as the door man Antwanne Kate Bochenek, Guest Services / Front Office at The Royal Sonesta Chicago River North, responded to this review Thank you for your wonderful review! We're delighted to hear you enjoyed our great location and experienced the friendly service our team strives to provide. We especially appreciate your kind recognition of Antwonne- we'll be sure to share your compliments with him. Thank you for choosing to stay with us, and we look forward to welcoming you back to the Royal Sonesta Chicago River North soon!

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