Selina Chicago

Recent Reviews: 41

• User:Andy C

  Trip type: Business

  Hot AC

  24 Oct 2023

  I expected old, run down, and no extras based on the price I booked it for, but this was worse. Number 1, the AC not working would’ve been better, it actually blew hot air. So when I got into the room the thermostat said 80. After turning the ac on, and lowering the temp I waited for it to cool down. Couple minutes later I checked and the thermostat was up to 82. I check the vents and it’s actually blowing hot air. I ended up turning the ac off, putting a roll of toilet paper to keep the window up a little. Ambien was the only reason I was able to sleep.

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• User:oscardZ4342WE

  Trip type: Family

  A bad experience.

  12 Oct 2023

  What a total dissapointment. Right now, we are waiting for some from the front desk to show up to collect our luggage from the storage room, as well as other guests too to be attended. Long wait, but no one at the front desk. We had no cleaning service for the 2 nights that we stayed, slippery bathtubs, so it´s no safe for elder guests and my room had a permanent water dripping sound from the air conditioning system. No nice smiles at the front desk. Never coming back. Selina Management Global, Sales at Selina Chicago, responded to this review Hi Oscar, We apologize for you experience at Selina Chicago and regret we were not able to deliver quality that met both your and our expectations. We appreciate your feedback as this is how we continue to improve. We will be sure to pass specific comments along to the appropriate people to insure we can address them. Best,The Selina Chicago TeamThanks & Regards,

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• User:Brian H

  Trip type: Couples

  This is why reviews are mixed

  20 Aug 2023

  I sleep in dozens of hotels a year, both for work and leisure travel. I seldom leave reviews. But opinions are so split on Selina Chicago that I feel compelled. First, I found it clean throughout. The common spaces were fun and quirky-- definitely not cookie cutter. As for the rooms, my room 608 was solid 4 star: great bed, fresh remodel. The only downsides were wall-to-wall carpeting that could use a refresh, and dated bathroom (clean, but with a 1970s style low wide toilet, etc). And a slow shower drain that left you in 3 inches of water after a 5 minute shower. That's always gross. I suspect opinions differ on Selina because it is essentially TWO hotels in one: a hostel and a hotel. These are separated by floor. The second floor has common areas incl small kitchen, "cinema room," meeting room, and bar/lounge area. If you're looking for a hotel (as opposed to a hostel-- I can't speak to that), ignore the negative reviews. This is a clean, charming, non-cookie-cutter 3.5 star hotel in a very convenient location (pro tip: Jeni's ice cream one block away has the BEST ice cream ever). and very reasonably priced for the neighborhood. Selina Management Global, Sales at Selina Chicago, responded to this review Hi Brain, Thank you very much for your detailed review. We are so glad you enjoyed your experience at Selina Chicago and we hope to have you back soon. You are correct in saying it is two hotels in one, however we are more than 90% a traditional hotel with a few shared room options for our guests looking for that experience - having the shared room options has led us to implement amenities that enable guests to feel at home; common kitchen, cinema room, ample co-working space and more. Best,The Selina Chicago Team

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• User:Darevalo03

  Trip type: Family

  Selina

  07 Aug 2023

  Unfortunately, the hotel was not up to standards. It is a very old building, and the room we stayed at, was not visually appealing (the pictures online, are not what you’re likely to book). The bathroom is from the 1920’s or older and it was not close to Millenium Park and Grant Park. To make matters worse, we bought and labeled our Trader Joe’s paper bag to keep our food inside the fridge to eat it for breakfast the next day, and it was STOLEN! The owner of this building needs to ultimately renovate the hotel and come up with a better system to not allow for people’s food to be stolen. At least there weren’t any bed bugs lol. That would’ve been a big NO NO for me. Selina Management Global, Sales at Selina Chicago, responded to this review Hi Diana, Thank you for providing feedback for your stay, we are disappointed in our inability to provide an experience that is up to both your and our standards. While you are correct in saying this is an old building, we have completed renovations that mix the old charm but has definitely provided a modern beauty - we will be looking into your room to complete the necessary fixes. In regards to the stolen food, I can ensure you this a very rare occurrence and we apologize that this happened to you. We have firm rules in place against this and trust our community to respect all other guests and their property. Best,The Selina Chicago Team

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• User:Lyle N

  Trip type: Friends getaway

  Disturbing experience at Hotel Selena, discrimination and unprofessionalism

  07 Jun 2023

  Subject: Unfortunate and Distressing Experience at Selena Hotel, ChicagoI'm saddened to share my deeply disappointing experience at Selena Hotel, Chicago. Over a week's stay, I paid over $1,500 and was consistently met with unprofessional behavior and felt a sense of discrimination.On my final day, I was inexplicably denied the right to cancel my reservation and check into my room, despite the lack of substantial evidence presented to Priceline to support the hotel's position. I was still billed $350 for a room I couldn't use.As a person with disabilities, I have protections under the Americans with Disabilities Act (ADA). The treatment I received at the hotel was disheartening, leading me to file a complaint with the ADA office.I would appreciate immediate contact from the corporate team of Selena Hotel, Chicago to address this concern. I don't want this scenario to be a burden for others in the future.I'm hopeful for a swift and appropriate response to this situation. I eagerly await your correspondence.Additionally, I had rented two rooms one night, following an incident where I had to switch rooms due to a loud noise coming from the water pipes. The new room had a smaller bed than initially promised, no air-conditioning, and the cable TV stopped working the first night. Despite my requests for maintenance and cleaning, the staff did not address these issues.Although I may appear youthful, I was driving a luxury vehicle and am not a minor. Yet, I was treated like one, which was wholly inappropriate and unprofessional.I had a conversation with another guest, ( we will call him Travis), he is a world traveler, and stays only at Selina brand hotels I had some of my art with me we got to talking about how my art might align with the Selena brand as I am a neo, abstract, expressionist. I was considering reaching out, but after this experience, I'm unsure of how to proceed. Despite this unfortunate incident, I've always been a fan of Selena Hotel, it was one of my favorite spots in Chicago, and I had plans to visit other locations around the world.Best Regards,Lyle D. Newby Selina Management Global, Sales at Selina Chicago, responded to this review Hi Lyle, We take this matter extremely seriously, please reach out to the hotel directly for us to investigate further. Best,The Selina Chicago Team

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