Sonesta Simply Suites Chicago Waukegan

Recent Reviews: 131

• User:luvmy32000

  Trip type: Family

  Very Close to Great Lakes Naval Base

  01 May 2026

  I booked this hotel after my reservation at the navy lodge was cancelled due to need for active duty personnel. The hotel was 5 minutes from Great Lakes RTC where my daughter was graduating from navy basic. So it was extremely close and convenient. the rooms were clean, beds were comfortable and my stay was enjoyable. not a first class hotel but very modest and reasonable. I would stay there again. Amy Dow, General Manager at Sonesta Simply Suites Chicago Waukegan, responded to this review Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We are glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments, rating and review of our high hospitality standards. We can't begin to tell you how much we appreciate your review!

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• User:Melanie J

  Trip type: Family

  DISAPPOINTED WITH THIS HOTEL DON'T TRUST THEM THEY LIE

  10 Sept 2025

  WE WENT TO SONESTA SIMPLY SUITES ON AUGUST 19-22,2025.WHEN WE ARRIVED WE WERE CHARGED A $ 100.00 FOR A DEPOSIT FEE. NOW WHEN WE PAID UP FRONT FOR THE HOTEL ROOM THEY DIDN'T SAY ANYTHING ABOUT A DEPOSIT FEE. WE CAME TO ILLINOIS FOR OUR SON NAVY BOOTCAMP GRADUATION. THEN THEY WANTED TO CHARGE US FOR A PARKING FEE WHICH WAS $5.00 A DAY,$25.00 A WEEK. BUT WE WAS LIKE HOW ARE Y'ALL GONNA TRY TO CHARGE AND WE DIDN'T DRIVE HERE WE CAME IN UBER.THEY CHANGE THAT STATEMENT QUICK AND I ASK WHY WHEN I PAID FOR THE ROOM IN JULY WHY THEY DIDN'T SAY ANYTHING ABOUT THAT? THEY DIDN'T SAY ANYTHING. I WAS IN A BIND BECAUSE THEY CAUGHT ME OFF GUARD WITH THE WHOLE SITUATION.SO I PAID THE $100.00 DEPOSIT AND THEY SAID THEY WOULD GIVE US THE MONEY BACK AT THE TIME FROM WHEN WE SIGN OUT. THE ROOM WAS CLEAN AND IN GOOD STANDING THEY EVEN SAID SO. SHE WAS LIKE I WILL DEFINITELY BE GETTING THE MONEY RETURNED TO US. BUT IT WILL TAKE 10-14 BUSINESS DAYS NOT COUNTING WEEKENDS.WE SIGNED OUT ON AUGUST 22,2025 10-14 BUSINESS WAS UP ON SEPTEMBER 10TH SO I GAVE IT ONE MORE DAY WHICH IS TODAY SEPTEMBER 11TH,2025. I CALLED THEM AND THEY HAD THE NERVE TO SAY IT'S ON THE BANK TO RELEASE THE MONEY WHICH I DIDN'T BY IN THE FIRST PLACE. I EVEN WENT TO THE BANK AND THEY SAID THEY DIDN'T HAVE ANYTHING TO DO WITH THAT. NOW IF SONESTA SIMPLY SUITES WANTS TO PLAY PEITY LIKE THAT OVER $100.00 THEN YOU WILL LOSE MORE CUSTOMERS THAN ME. IT WAS CRAZY HOW THEY SHOWED THAT WHEN YA'LL TOOK THE $100 IT SHOWED ON MY ACCOUNT THEN IT JUST DISAPPEARED LIKE NOTHING EVEN HAPPENED. THEY DON'T NEED TO TREAT PEOPLE LIKE THAT ESPECIALLY MILITARY FAMILIES. BUT I WON'T NEVER EVER COME BACK TO ANOTHER ESTABLISHMENT WHO DON;T KEEP THERE WORDS. TRY TO TAKE ADVANTAGE OF OUT OF TOWNERS YOU WON'T NEVER GET YOUR BLESSINGS LIKE THAT.

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• User:Allie R

  Trip type: Couples

  Hotels fine. Rude staff.

  03 Aug 2025

  2.5/5. This hotel is just fine. When we booked it, we knew we wouldn't be able to check in till late (after midnight), so we called the hotel prior to booking to make sure that would be okay - we were assured yes. I called again the week of check in to remind them and received the rudest customer service I think I have ever experienced at a hotel. I was told no and that our reservation would be cancelled. After talking with the manager, I was told to call again (third time) day of check in to remind them, and they would "see what they could do." I called on check in day and unfortunately spoke to the same girl as call number 2 - She ended up telling me it would be fine to check in at 3am. I show up right at 3 and the gal working the front desk seems slightly annoyed and says I should have called to notify them of late check in..... so much for those 3 phone calls. She got us checked in but didn't seem thrilled about it. Not her fault though that the people we spoke to prior never told her.The hotel itself was fine. Not the cleanest and an odd smell. Stain on the sheets and bathroom could use some bleach. If it were not for the rude staff, I would probably stay again.

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• User:anonymousu557

  Trip type: Business

  Not a bad stay. Location is not great, and there is no food at the hotel

  22 Mar 2024

  I stayed at Sonesta Simply Suites for a business trip. First impression was ok. Staff are all very friendly and accommodating. For e.g. the TV Remote in my room was not working, and within 20 mins, i was moved room as the support people were not in. The hotel is not the best hotel i have stayed at. The biggest problem is there is NO FOOD at the hotel, except for a small option of fridge/freezer food which are over priced. There is however a Mcdonalds and an Aldi across the highway, but you have to risk your life crossing the highway to get there. My swipe card failed to work almost everyday - not sure why, but the staff reprogrammed it for me on a daily basis. Gym is small, but ok. I thought the room smelt a bit of cigarettes, but apart from that - rooms were spacious. If this hotel had a canteen, it would be perfect.

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• User:travelswithkrishna

  Trip type: Solo travel

  Good Hotel In Waukegan

  08 Mar 2024

  I recently stayed at Sonesta Simply Suites and found it to be a great choice, especially for a longer stay. The area around the hotel felt very safe, and the rooms were comfortable and well-maintained. One thing I noticed was that the customer service could be a bit slow at times, but it wasn't a big issue. The hotel is conveniently located within walking distance of a few restaurants and grocery stores, which I found really handy. Having a kitchen in the room was a huge plus. If you're planning a longer trip, this hotel could be a perfect fit because of its convenient amenities and location. Timothy Sokley, General Manager at Sonesta Simply Suites Chicago Waukegan, responded to this review Thank you for staying with us and taking the time to review us. Hope we see you agin!

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