Swissotel Chicago

Name: Swissotel Chicago
Address: 323 E Wacker Dr, Chicago - IL, united-states
Telephone: +44-204-505-9777
Rating: 4.3

Downtown, Chicago - IL, United States

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About Swissotel Chicago

location

This luxurious, modern hotel is located in the centre of Chicago. Lake Michigan and the Magnificent Mile are both within easy walking distance.

facility

The hotel has 661 rooms, including 38 suites and 594 double rooms, which are located on 43 storeys and are reachable by lift. Guests are warmly welcomed by multilingual staff (English, German, French) at the reception desk in the lobby. Check-in/check-out service is available round the clock. Amenities include a cloakroom, baggage storage service, safe and cash machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A fireplace creates a cosy atmosphere. There are a number of shops, including a supermarket and souvenir shop. Children can enjoy the playground. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, medical assistance, a transfer service, room service, a laundry service and a coin-operated laundry. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

rooms

Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. All rooms are carpeted and have a double bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi (for a fee) are provided as well. Bathrooms are equipped with a shower and a bathtub. A hairdryer, bathrobes and a telephone are provided. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

sport

The pool complex includes both indoor and outdoor pools, which are in part heated. The sun loungers are perfect for soaking up some sun. The hot tub in the pool area promises pure relaxation. Active guests can enjoy cycling/mountain biking. Sport and leisure facilities at the hotel include a gym, billiards and callisthenics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath and massage treatments.

meals

Various dining options are available, including a café and a bar. A number of specialities await guests in the air-conditioned, non-smoking restaurant. A fortifying breakfast is served daily.

Amenities at Swissotel Chicago

Facilities
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  Air conditioning
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  Lobby
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  24-hour reception
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  Currency Exchange
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  Shops
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  Conference Room
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  Internet access
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  Room Service
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  Laundry Service
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  Garage
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  Playground
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  Pets
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  Elevator/ Lift
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  Laundry
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  Newspaper
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  Parking
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  Smoking rooms
Beauty and Spa
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  Massage
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  Spa
Building Information
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  Garden (m²)
Business Center and Conferences
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  Business Center
Distances
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  Beach
Family and Kids
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  Childcare service
General Services
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  Concierge
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  Luggage storage
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  Multilingual Staff
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  Wake-up Call / Service
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  Wheelchair
Hotel Type
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  Family-friendly Hotel
Hygiene
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  Contactless check-in/-out
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  Gym/ Fitness centre
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  First-aid services
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Continental Breakfast
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  Bar
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  Cafe
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  Restaurant
Object Information
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  Fax
Outdoor Activities and Sports
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  Outdoor sports
Payment
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  ATM
Room Facilities
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  Shower
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  Bathtub
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  Hairdryer
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  TV
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  Fireplace
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  Room service
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  Toiletries
Shopping
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  Souvenir shop
Sport/Entertainment
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  Sauna
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  Gym
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  Billiards/Snooker
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  Events

Location

Around this property:

Centre

0 m

Airport

19000 m

Airport

27500.0 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

4624

Very Good

1770

Average

642

Poor

341

Terrible

279

Recent Reviews: 7656

User:Kasey S
Trip type: Family
Lovely Chicago Weekend
06 Jun 2026
Swissotel was wonderful - Emina & Simona took care of me and my family when we checked in and ensured we had everything we needed. The room was super clean and the view was beautiful. We will be coming back!
User:Sam S
Trip type: Business
Beautiful Property
05 Jun 2026
Beautiful property.clean rooms . Fitness center updated equipment. Love the service I received from room service and the front desk . Kia had a pleasant and welcoming voice always willing to help anytime I called. Will be back soon for leisure. Lastly location is near everything no need to drive . 10/10 stay
User:giuliacA7320CF
Trip type: Couples
Unexpexted charges
05 Jun 2026
Cool hotel with a nice view of the river and the lake, butMandatory service fee of 40 dollars a night, obviously unexpected from the reservation.. :( that is not correct behavior)Part of it (15 dollars per day) could be used for the cafè but what if i want to have breakfast elsewhere? !
User:Corrie B
Trip type: Couples
Excellent service
05 Jun 2026
Very kind and thorough highly recommend
User:Tina F
Trip type: Family
Amazing hotel staff at Swissotel Chicago
04 Jun 2026
The staff at the Swissotel Chicago is very friendly and extremely helpful. As someone who is unfamiliar with the city of Chicago and how to navigate my way around the city, they were great at providing direction and guidance. Especially when traveling with a baby and a stroller. It is difficult to figure out best, safest paths with 3 different layers of city routes and the hotel staff is very helpful when I asked how to get to certain locations. It’s a great location by the Chicago Riverwalk with a great view. Great atmosphere at the lobby and the rooms are clean and spacious. The level we stayed at is far enough from any city noise and even then we don’t hear our neighbors at all. Order room service for breakfast and Simoun delivered our food within the 30 mins mark. Simoun is extremely friendly and thoughtful when placing the food on the table and making sure we had everything we need.