The Godfrey Hotel Chicago

Recent Reviews: 3629

• User:Lori S

  Trip type: Couples

  Great location, just OK room.

  01 Jun 2026

  Location is fantastic! If you want walkability in River North this is a great spot. The room itself was just ok. A simple but very comfortable king size bed, a small closet area to hang things, no drawer storage to speak of (if you like to unpack you have to get a bit creative), and a small refrigerator (a plus always IMO). We had a great view of downtown, on the 14th floor, which was nice! This hotel has a FABULOUS 4th floor rooftop bar and restaurant with amazing views, so I would stay here again if I favored a great location and a fun restaurant. It does however turn into a party at night/weekends with brunch, and we woke up every night to sounds of loud, drunk voices (3am-4am), so there's that. You pay for the location, but I wouldn't call it an elevated hotel stay experience overall. Shardae P, General Manager at The Godfrey Hotel Chicago, responded to this review Thank you for sharing your feedback. We’re delighted to hear you enjoyed our central River North location, the downtown views, and your experience at our rooftop restaurant and bar. We also appreciate your comments regarding the guest room layout and nighttime noise. As a vibrant downtown destination, weekends can bring a lively atmosphere, but we understand the importance of a restful stay and will share your feedback with our team as we continue looking for ways to enhance the guest experience. We hope to have the opportunity to welcome you back on a future visit to Chicago.

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• User:Lisa H

  Trip type: Couples

  Lovely lounge, food and drinks but expectation of 20% service + tips is too much.

  28 May 2026

  This relates specifically to the I/O rooftop lounge. Lovely location and lounge, nice views although only 4th floor. Food nice and and cocktails good. Again we found the horrible tipping system where 20% service is automatically added on then expectation of a tip as well. I'm happy to tip 20-25% but not like this. We followed the dress code but there is no point to a code if you don't enforce it. One group inappropriately dressed and allowed to carry out a prolonged photo shoot which isn't fair on other guests. Based on food, drinks, and quality of lounge would definitely go again but some tweaks needed. Shardae P, General Manager at The Godfrey Hotel Chicago, responded to this review Hi Lisa, Thank you for bringing this to our attention. It is through guest feedback that we are able to improve upon the experience provided. Our leadership team at I|O Godfrey would like to connect with you directly to learn more about your visit. Would you be so kind to email the team at info@iogodfrey.com so they can follow up directly? Thanks in advance for your time and willingness to share more about your experience.

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• User:Maria G

  Trip type: Solo travel

  VERY VERY WELL-RUN HOTEL - AND COSISTENTLY SO!

  26 Apr 2026

  I stay at The Godfrey regularly and want to highlight the operational consistency provided by Lauren at the front desk. Her communication is clear, efficient, and solution‑oriented, which keeps the workflow moving without unnecessary steps. She closes loops, provides accurate information the first time, and maintains a professional pace that supports the overall guest experience. When front‑desk operations run at this level, the entire property functions more smoothly. Lauren’s approach reflects the standard of clarity and efficiency that strengthens the hotel’s service model. Shardae P, General Manager at The Godfrey Hotel Chicago, responded to this review Hi, Maria! Thank you for your continued stays and for recognizing the consistency of our team at The Godfrey Hotel Chicago. We’re glad to hear Lauren’s efficient and solution-oriented approach has made an impact. That level of precision at the front desk sets the tone for the entire guest experience, and your feedback reinforces exactly what we strive for. We’ll be sure to share this with her and the team. We look forward to welcoming you back again soon.

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• User:954dw

  Trip type: Couples

  Reasonable standard typical city / tourist / transit hotel for short stay

  22 Apr 2026

  Stayed 2 nights at start of vacation and 1 night at the end on recomendation of tour company. The hotel rooms and facilities are typical of city hotels and were reasonable. The decor in the bedroom had been refreshed and the bathroom was a little worn but not obviouslly. The number, furnishing, decor and standard of rooms is similar to mid range chain hotels - we would not define it as boutique. One of the main lifts was out of service on arrival and still so when we returned a week later - 16 floors made access a challenging - service stairs did not lead freely to reception.The restaurant felt disengaged from the hotel and the standard and range of food and beverage didi not impress. Similar to other US city hotels there was a significant amount of take out food being brought in or delivered.The roof top terrace was on the 4th floor and in effect below or in line with other building roof top and HVac plant which did not exactly match the description. Location was good for the main retail areas, lake and art museum. Shardae P, General Manager at The Godfrey Hotel Chicago, responded to this review Thank you for the thoughtful feedback—we appreciate you staying with us at both ends of your trip. We’re glad the location worked well and that the refreshed rooms met expectations. We also understand the elevator issue and how that impacted your stay, and we’ve shared your notes with the team. Your feedback on the restaurant and rooftop is noted as well. We’ll keep working to improve the overall experience and hope to provide a smoother visit next time.

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• User:Aurélie G

  Trip type: Business

  Poor service

  21 Apr 2026

  Arrived at the hotel at 9pm to wait a long time to check in. I asked about room service & was told there would be a QR code in the room. There was none. I called to inquire, they told me it was on the TV but they didn’t know where. I was then told it hadn’t been installed but I could look up the restaurant menu online. Finally I get access to the menus only to be told they stopped room service at 9:30. This is not the kind of service a four star should be offering. The staff plays naive and clueless. The impression I was left with was they really don’t care and it was my problem. Honestly, there are many other hotels who do service really well, this is not one of them. Shardae P, General Manager at The Godfrey Hotel Chicago, responded to this review Aurélie, We appreciate your feedback, and are disheartened to hear about the quality of your recent stay. Our leadership team would like to get in touch to learn more and improve your experience. Please email frontdesk@godfreyhotelchicago.com with your preferred contact information and our team will be in touch. Thanks again for the feedback and we look forward to hearing from you.

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