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The Peninsula Chicago

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The Peninsula Chicago

locationDowntown, Chicago - IL

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About The Peninsula ChicagoAbout The Peninsula Chicago

Location

This hotel is located in the heart of Chicago.

Facility

The hotel has 2 lifts and features 339 rooms. Multilingual staff (English, German, French) at the reception desk in the lobby are happy to answer any questions. A baggage storage service, safe, currency exchange service and cash machine are available. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. Guests arriving by car can park their vehicles in the garage or in the car park. Other services include a 24-hour security service, a babysitting service, a car hire service, medical assistance, a transfer service, room service, a laundry service and a coin-operated laundry. A business centre with fax machine and projector is available.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. The rooms have a double bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. A refrigerator, a mini fridge and a tea/coffee station are standard features. There is also an ironing set and a trouser press. A telephone, satellite television, a CD player, a DVD player, an alarm clock and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Guests can take advantage of the nightly turndown service. Amenities provided in the rooms include slippers and a daily paper. Bathrooms are equipped with a shower and a bathtub. A hairdryer, bathrobes and a telephone are available for daily use. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms, non-smoking rooms and smoking rooms.

Sport

The pleasantly heated water of the indoor and outdoor pools guarantees comfortable swimming. A sun terrace is a great place to while away the hours. The hot tub in the pool area promises pure relaxation. Sports enthusiasts are also offered a wide range of indoor activities, including a gym, billiards, yoga and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, massage treatments, hydrotherapy treatments and a solarium. Parents can unwind while the kids can participate in an entertainment programme full of fun activities.

Meals

Various dining options are available, including a restaurant, a café and a bar. A delicious breakfast provides energy for the rest of the day. Staff are also happy to provide children's meals.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at The Peninsula Chicago Amenities at The Peninsula Chicago

  • Facilities

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Pets

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      Restaurant(s)

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      Room Service

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      Shops

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Safe Stay (AHLA)

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Sport/Entertainment

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      Aerobics

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      Billiards/Snooker

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      Children's Entertainment

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      Gym

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      Heated Pool(s)

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Sauna

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      Steam bath

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      Sun terrace

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      Tanning Studio/Solarium

LocationLocation

Map preview

Around this property:

Centre

3 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

1839

Very Good

185

Average

78

Poor

26

Terrible

32

Recent Reviews: 2160

  • User:Sean M

    Trip type: Family

    Don't bother if using Chase Sapphire

    rating25 May 2026

    Booked through Chase Sapphire Edit program. Hotel is luxurious with excellent facilities. It is poorly managed, staff is poorly trained and are, at times, overwhelmed. Did not get the room upgrade. Received a horrible room, 1215, across from the service room where housekeeping and room-service work all-day; constant noise - door slamming, staff talking/yelling in the hallway. At check-in, was told I would get a daily room credit for the included breakfast - which is not entirely accurate. It's not a credit, it is use-it-or-lose-it; with balance billing. I can't remember the exact amount of the stipend but it does not cover their basic "Peninsula Breakfast." Was told at check-in our "late" check-out time is noon; which was fine we were leaving away. On check-out day, went to lobby early to review folio and then had breakfast in the lobby. After clearing our plates it took about 1/2 hour to get the check, got back to the room at 10:30 am; and our keys did not work; I asked the supervising housekeeper to let us in. She said she couldn't but would call the front desk. I overheard her say- "I show they are checked-out." After waiting a long time, a guy from the front desk came and let us back into the room, but did not bring a key. I asked for him to bring us a key, and he never came back, we got no additional response. There was a message on the TV indicating we checked-out. When booking through Chase Sapphire, whether using points or hard money, you pay a premium but it's "fool's gold." (You don't get the benefits.) What's the point if the hotel is going to treat you as if you booked through an on-line discount provider. (At Z Bar, they are rude. I'm not sure if it's managed by the hotel, though; so, won't bother with the details.) Peninsula Chicago, General Manager at The Peninsula Chicago, responded to this review Dear Spainhombre,Thank you for taking the time to share your detailed feedback. I am truly sorry that your experience did not reflect the level of comfort, clarity, and service we aim to provide. We appreciate the opportunity for you to have spoken with Kartal, our Front Office Manager, and we hope that your concerns were addressed during that conversation. Your feedback remains important to us, as it helps guide our ongoing efforts to improve the experience for all of our guests. We would be pleased to welcome you back again on a future visit to Chicago.Warm regards,Heather CrawfordDirector of Front Office

  • User:rpgold

    Trip type: Couples

    Wonderful weekend stay. Top notch.

    rating26 Apr 2026

    My wife and I spent two nights at the Peninsula Chicago while visiting friends. This is simply one of the best run hotels in the United States. Our suite was comfortable, quiet and spacious. Service from housekeeping and in-room dining was excellent. Our breakfasts and a lunch in the Lobby restaurant were also top-notch. I’d give it 6 stars if I could. Peninsula Chicago, General Manager at The Peninsula Chicago, responded to this review Dear rpgold,Thank you for sharing your kind review following your weekend stay. It is wonderful to read that your suite, the thoughtful service from our team, and your time in The Lobby made your visit memorable. We appreciate your generous remarks, and we would be delighted to welcome you and your wife back again on a future visit to Chicago.Warm regards,Vince ReyesHotel Manager

  • User:Dorothy P

    Trip type: Family

    Amazing as always!

    rating05 Apr 2026

    Perfect from start to finish! Decided on a last minute overnight stay over spring break with my husband and 2 kids ( 9 & 11). Joy at the front desk was an absolute delight. We have stayed at the Peninsula several times and every single person we have ever come in contact with has been amazing. The location is prime for Gold Coast- kiddos enjoyed the scavenger hunt around the hotel and really loved the pool. Can't say enough about this hotel, highly recommend it for any kind of trip you are planning. Peninsula Chicago, General Manager at The Peninsula Chicago, responded to this review Dear Dorothy P,Thank you for sharing your kind recommendation of The Peninsula Chicago and for being a loyal guest of ours. We are delighted that you and your family enjoyed your recent stay over spring break, including the scavenger hunt and pool. Also, thank you for your compliments of Joy and the rest of our staff; we will certainly share this with them.We hope to have the pleasure of welcoming you and your family again in the future.Warm regards,Vince ReyesHotel Manager

  • User:heartsunited33

    Trip type: Family

    Flawless, Elegant, Joyful Stay for Three-Generation Family Return Visit

    rating13 Feb 2026

    We returned to The Peninsula as a family of 8 (3 different rooms) and were even more blown away by our stay than the first time we came. I didn't think it could get better, but it did. What worked: Anticipatory service; genuine warmth and friendliness; excellent food and beverage, include innovative and new dishes in The Lobby for breakfast, and the fabulous and friendly team at Pierrot Gourmet (not to be missed! Their team is so joyful, efficient and friendly and the pastries and food are phenomenal). Front desk, housekeeping, concierge and valet are endlessly helpful, gracious and happy to see you and help you, at all hours of the day. Vince Reyes, in particular, was a joy to work with. I had a question before the trip, and he immediately helped me with care, concern and an easy and genuine approach that made me feel like he was more than happy to help. He was gracious and kind, and helped make our trip to Chicago much more than a trip, but a special celebration that we will remember for a very long time. Also, the interiors are so beautiful and elegant, the blues and creams so elevated and in an understated, not trying-so-hard way, it makes the stay all the more memorable and soothing. (The floral brocade wall decor with the bee ... so stunning). To sum it up, my five-year-old asked if we could "move in" on our last day. I shared the same desire, and you probably will too. Peninsula Chicago, General Manager at The Peninsula Chicago, responded to this review Dear heartsunited33,Thank you for sharing your generous feedback on your family’s return visit to The Peninsula Chicago. We are pleased to know that our teams across the hotel helped create a meaningful and enjoyable stay for all ages. Your kind recognition of our service, dining experiences, and the atmosphere throughout the property is greatly appreciated. It was my pleasure to assist you before your arrival, and I am glad it contributed positively to your visit. We look forward to welcoming you and your family back whenever your travels bring you to Chicago.Warm regards,Vince ReyesHotel Manager

  • User:Courtney B

    Trip type: Friends getaway

    Absolutely perfect experience.

    rating25 Jan 2026

    We had a girls trip planned for the grey days of January. Floyd at the front desk took amazing care of us. We ate amazing food at the Lobby and room service. Room was spotless and had every possible thing you could need. Mood lighting in the rooms was fantastic. I can’t recommend this hotel enough. New all time favorite. We will be back. Peninsula Chicago, General Manager at The Peninsula Chicago, responded to this review Dear Courtney B,Thank you for choosing The Peninsula Chicago for your winter getaway with friends. We are delighted to know that your stay was so memorable and that Floyd at the front desk provided attentive and thoughtful care throughout your visit. It is also wonderful to read that your dining experiences, accommodations, and the ambiance of the room contributed to such an enjoyable stay. We are honored to be your new favorite, and we look forward to welcoming you back again very soon.Warm regards,Vince ReyesHotel Manager

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