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The Westin Chicago North Shore

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The Westin Chicago North Shore

locationSuburb, Chicago - IL

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About The Westin Chicago North ShoreAbout The Westin Chicago North Shore

Location

This hotel welcomes guests in Wheeling.

Facility

The hotel has a lift and features 412 rooms. The friendly staff at the reception desk are happy to answer any questions. Services such as a baggage storage service, a safe and a cash machine ensure a comfortable stay. Wireless internet access in public areas allows guests to stay connected. The hotel offers various facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A fireplace creates a cosy atmosphere. There are a number of shops, including a supermarket and souvenir shop. Additional facilities include a newspaper stand. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park (no extra charge). Further services and facilities include a car hire service, a transfer service, 24-hour room service, a laundry service and a hotel shuttle bus. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms are equipped with air conditioning and central heating. The rooms have a king-size bed and a sofa bed. Extra beds can be requested. A safe and a minibar are also available. Additional features include a refrigerator and a tea/coffee station. A telephone, satellite television and WiFi (for a fee) ensure optimal comfort. Bathrooms are equipped with a shower and a hairdryer. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. Refreshing drinks at the pool bar and a relaxing soak in the hot tub offer the perfect way to unwind. There are many ways to relax or stay active at the hotel, including a gym, aerobics, a spa, a sauna and massage treatments. Parents can unwind while the kids can participate in an entertainment programme full of fun activities.

Meals

Various dining options are available, including a restaurant, a café and a bar. A continental breakfast buffet guarantees a great start to the day.

Amenities at The Westin Chicago North Shore Amenities at The Westin Chicago North Shore

  • Facilities

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Disability-friendly

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      Hotel Safe

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      Laundry Service

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      Lifts

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      Newspaper kiosk

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      Pets

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Continental Breakfast

  • Sport/Entertainment

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      Aerobics

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      Children's Entertainment

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      Golf

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      Gym

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Sauna

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

187

Very Good

229

Average

97

Poor

35

Terrible

27

Recent Reviews: 575

  • User:Mark B

    Trip type: Business

    Gem of a Property with Great Team Members

    rating18 Dec 2025

    I have stayed at this Westin several times and usually need to book early. The reason? Its a great place to stay. Every stay I have had at the property has been outstanding, from the check-in process, quality of the room, Westin club, etc. During my latest stay, I checked in on my birthday and was told happy birthday by the friendly person behind the counter - completely unsolicited. That was only to be outdone by a bump to a junior suite at no cost and a slice of birthday cake/card waiting for me in the room. Another example of a worldwide chain that is represented by great employees. Will definitely be back. General Manager, Guest Services / Front Office at The Westin Chicago North Shore, responded to this review Kibosch, thank you for sharing such thoughtful feedback! We’re delighted to know that every visit to The Westin Chicago North Shore has been so memorable, and it’s wonderful to hear our team helped make your birthday extra special. Your kind words mean a lot to us, and we’d love to welcome you back again soon.

  • User:Biztravlchic

    Trip type: Business

    Stinky smelly dated Westin

    rating07 Oct 2025

    Upgraded to a suite due to status. Entire room smelled like sewage. Asked to change rooms and second room smelled so badly of mildew I should have asked to move a third time. Dated, peeling wallpaper, linens smelled like mildew. I will not stay here again. General Manager, Guest Services / Front Office at The Westin Chicago North Shore, responded to this review Biztravlchic, the feedback regarding the conditions you encountered is appreciated and will be reviewed with management. The team strives to provide every guest with a comfortable and pleasant atmosphere. Thank you for sharing your experience.

  • User:Ashley L

    Trip type: Couples

    Good room and flexible checkin/checkout

    rating22 Sept 2025

    We stayed here one night for a wedding. The room was spacious and the bed was comfy. They were flexible with both checkin and checkout. We checked in at 11am and left at 1pm the next day. We reallyyyy appreciated that. I will say that the cleaning lady’s tried to enter the room like 3 times while we were there.One time I was actually partially undressed and one entered the room without knocking. General Manager, Guest Services / Front Office at The Westin Chicago North Shore, responded to this review Ashley, thank you for staying with us at The Westin Chicago North Shore. It’s great to know you enjoyed the comfortable accommodations and the convenience of flexible check-in and check-out times. The team will take this opportunity to remind everyone to be mindful of guest privacy going forward. We hope you’ll consider visiting us again in the future.

  • User:tarektabbara

    Trip type: Business

    They canceled my booking and moved me to a 3 star hotel hahaha

    rating06 Sept 2025

    After having booked more than 2 weeks ago for a business trip, I arrived today to check in after a 15 hour flight from Dubai and they told me that because it was overbooked, they took the liberty to book me in another 3 star motel! Overbooked? They dont know how to manage reservations? I have a booking since more than 2 weeks ago.Liberty of booking me in a 3 star hotel? I didnt fly from dubai for a business trip to stay in that quality - at least it should be something comparable!I stayed here before and gave it a 3/5. I tried to give them another chance this time as I had colleagues staying in this hotel. Never again! Dodged a bullet i guess. General Manager, Guest Services / Front Office at The Westin Chicago North Shore, responded to this review tarektabbara, thank you for sharing your experience. The team always aims to provide the best possible service, and it’s understood how frustrating unexpected changes can be, especially following a long journey. This feedback will be reviewed further to enhance future guest experiences.

  • User:Mike Z

    Trip type: Business

    Great hotel - long uber to downtown Chicago but very nice

    rating24 Jul 2025

    A very nice hotel with good restaurants that are right outside the front door. Also very good Italian restaurant in lobby, and a great hotel behind hotel for running, biking, etc… I want to recognize Destiny at the front desk who helped me a couple things. I will be staying at this hotel more because of people like Destiny General Manager, Guest Services / Front Office at The Westin Chicago North Shore, responded to this review Mike, we’re delighted you loved your experience at The Westin Chicago North Shore. The team appreciates your kind words, especially regarding Destiny’s helpfulness. It’s wonderful knowing you enjoyed the nearby dining options and the convenient trails for outdoor activities. We look forward to welcoming you back for future stays.

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