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The Westin Chicago Northwest

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The Westin Chicago Northwest

locationSuburb, Chicago - IL

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About The Westin Chicago NorthwestAbout The Westin Chicago Northwest

Location

This hotel welcomes guests in Itasca.

Facility

The hotel has a lift and features 408 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a cash machine. Wireless internet access in public areas allows guests to stay connected. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a supermarket, are great for shopping or just browsing. A garden provides extra space for rest and relaxation in the open air. Guests arriving by car can park their vehicles in the car park for no extra charge. Further services include a car hire service, room service, a laundry service, a hairdresser and a hotel shuttle bus. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms are equipped with air conditioning and central heating. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, satellite television and WiFi (for a fee) are provided as well. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. The hot tub in the pool area promises pure relaxation. There are many ways to relax or stay active at the hotel, including tennis, a gym, aerobics, a spa, a sauna and a solarium. Parents can unwind while the kids can participate in an entertainment programme full of fun activities.

Meals

Various dining options are available, including a restaurant, a café and a bar. A continental breakfast buffet guarantees a great start to the day.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club and MasterCard.

Amenities at The Westin Chicago Northwest Amenities at The Westin Chicago Northwest

  • Facilities

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Disability-friendly

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      Hairdresser

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      Hotel Safe

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      Laundry Service

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      Lifts

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      Pets

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective hygiene screens

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Continental Breakfast

  • Sport/Entertainment

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      Aerobics

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      Children's Entertainment

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      Gym

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      Indoor Pool

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      Jacuzzi

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      Number of Pools

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      Outdoor Pool(s)

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      Sauna

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      Tanning Studio/Solarium

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      Tennis

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

203

Very Good

227

Average

145

Poor

70

Terrible

66

Recent Reviews: 711

  • User:Diego M

    Trip type: Family

    Great Hotel

    rating20 May 2026

    First time in this hotel and I loved it! Rooms are big and comfortable. Good breakfast! And the staff is the best, shoutout to Maria, Gina, Gladimir and Ignacio from the restaurant. And also to Rick from the Front Desk! All of them have a great attitude, and made my stay unforgettable! General Manager, General Manager at The Westin Chicago Northwest, responded to this review Thank you for sharing your wonderful feedback. We are delighted to hear your first stay at The Westin Chicago Northwest was such a memorable experience. It is fantastic to know you enjoyed the spacious and comfortable accommodations along with breakfast during your visit. We especially appreciate your recognition of Maria, Gina, Gladimir, and Ignacio from the restaurant, as well as Rick from the Front Desk. Thank you again for choosing to stay with us. We look forward to welcoming you back to The Westin Chicago Northwest in the future.

  • User:Jet30112854750

    Trip type: Friends getaway

    Needs some updating

    rating16 May 2026

    We have stayed here for a business dinner several times over the past few years. The location is excellent but the property seems a bit outdated. The environment is a bit noisy, even after hours, although the last few times involved the Westin hosting multiple high school sports teams. The bathroom facilities could use an upgrade. I'm not sure if we will stay there next year, with other more moderately priced options available. General Manager, General Manager at The Westin Chicago Northwest, responded to this review Thank you for continuing to choose us for your business dinner visits over the past few years. We truly appreciate your loyalty, and we are glad our location has continued to work well for your needs. We understand your concerns about the property feeling dated and the noise levels during recent stays, especially when larger groups have been in-house. We are currently in the middle of a multi-year renovation, and our team is excited about the enhancements being made throughout the hotel. Several updates have already included refreshed guest room bathrooms with the Heavenly Shower Experience, improvements to public areas, 1st and 2nd floor restrooms, fitness center, and upgrades to key guest touchpoints, with more to come. Your feedback about the bathroom facilities and overall value is helpful as we continue moving through these improvements. We hope that by your next visit, you will have the opportunity to experience more of these updates firsthand and enjoy a stay that feels much more comfortable and refreshed.

  • User:Melissa K

    Trip type: Family

    Great food and company

    rating05 Apr 2026

    Angie and Cesar are an excellent team in Bistro 400. They go above and beyond to make you feel at home. General Manager, General Manager at The Westin Chicago Northwest, responded to this review Dear Melissa,Thank you for choosing The Westin Chicago Northwest. We are delighted that Angie and Cesar were able to give you such great service! Your compliments will be passed along so that they know they made an impression on you. It would be an honor to have you back again in the future!

  • User:Nick K

    Trip type: Business

    Phenomenal, pleasurable, kind and attention to detail. Well done ☺️

    rating04 Apr 2026

    Angie, Cesar, Gina, Tom, Daniella and Maria were all exceptional servers. Each and every staff member went above and beyond to enhance our experience at you Westin establishment immensely. Very well done and kudos to each. Their hospitality, kindness and attentiveness has been the best I have ever experienced! Thank you so much! Please keep your staffing model to the standards as these hard workers have displayed. Always :) General Manager, General Manager at The Westin Chicago Northwest, responded to this review Dear Nick,Thank you for choosing The Westin Chicago Northwest, and for sharing your thoughts about our staff. Angie, Cesar, Gina, Tom, Daniella, and Maria will all be hearing about your compliments. It is great to know we are doing something right. We hope that you will join us again soon!

  • User:Stephanie H

    Trip type: Family

    Unhappy

    rating28 Mar 2026

    I checked in on a Friday and had dinner at the hotel restaurant after driving 8 hours. I was with my two daughters. The bill came to $224 after tip. The waitress asked if I wanted to charge it in the room. Easy - I said sure. The next evening I looked at my bank account and there is a $424 charge. I inquired at the front desk. They said there is a $50 a day charge for incidentals when using a room charge. I said that still doesn’t make sense. I’m checking out on Sunday so only two nights. The young woman cldnt fully explain why they charged me an extra $200 but that I wld get it back in 3-10 business days. I said I was never informed of any extra charges at check in or when the waitress offered to charge it to my room. The front staff said that other hotels do this so basically oh well. Plus they didn’t have a manager on duty. Why on a Saturday night at 7:30pm when the hotel is packed a Manager isn’t on duty. Staff your hotel appropriately. So many things wrong with this hotel. I would not recommend. General Manager, General Manager at The Westin Chicago Northwest, responded to this review Dear Stephanie,Please accept our apologies for any inconvenience during your recent visit. Rest assured, we strive to maintain transparency regarding our policies, and we encourage you to reach out to us if you have any lingering concerns. Thank you for your review, and we hope to hear from you very soon.

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