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The Westin Michigan Avenue Chicago

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The Westin Michigan Avenue Chicago

locationDowntown, Chicago - IL

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About The Westin Michigan Avenue ChicagoAbout The Westin Michigan Avenue Chicago

Location

Perfect for business travellers, this urban hotel is located in the heart of Chicago.

Facility

The hotel has a lift and features 752 rooms. Multilingual staff at the reception desk in the lobby are happy to answer any questions. A baggage storage service, safe, cash machine and drinks machine are available. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a supermarket, are great for shopping or just browsing. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Other services include a 24-hour security service, a babysitting service, a childcare service, a car hire service, room service and a laundry service. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Rooms have a double bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge, a microwave and a tea/coffee station. Further amenities include an ironing set and a trouser press. A telephone, satellite television, a radio, an alarm clock and WiFi (for a fee) provide all the essentials for a comfortable holiday. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. As an extra convenience, bathrooms provide cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

For guests who wish to keep active, crazy golf and golf are available. Sport and leisure facilities at the hotel include a gym, bowling and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a beauty salon and massage treatments. Children are well looked after in the kids' club.

Meals

Various dining options are available, including a restaurant, a dining room, a café and a bar. A fortifying breakfast is served daily. The hotel also offers snacks.

Amenities at The Westin Michigan Avenue Chicago Amenities at The Westin Michigan Avenue Chicago

  • Facilities

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Kids Club

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      Laundry Service

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      Lifts

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      Pets

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective masks for guests

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Sport/Entertainment

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      Aerobics

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      Bowling

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      Golf

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      Gym

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      Massage

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      Minigolf

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      Sauna

LocationLocation

Map preview

Around this property:

Beach

300 m

Centre

3 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

1501

Very Good

866

Average

450

Poor

194

Terrible

153

Recent Reviews: 3164

  • User:MD604

    Trip type: Solo travel

    Great stay!

    rating13 Dec 2025

    Came to visit friends and decided to get a room for myself. I’ve stayed here before and happily stayed again. Check in was easy and the gal was very nice. Not a fan of the resort fee, even if you do get half back a day to use on property. I did need to get back in my room after check out and asked the maid to open but she said she couldn’t. That was annoying but I appreciated the extra security knowing she wouldn’t just take my word for it that it was my room. It was a breeze to go to front desk and to let me back in for a moment. Location is great! Marriott Hotels, Agency / Consultant at The Westin Michigan Avenue Chicago, responded to this review Dear MD604,Thank you for sharing such a great review and for choosing to stay with us again. We’re happy to know your stay felt seamless and welcoming from the start, from an easy check-in to having a comfortable place of your own while spending time with friends. We appreciate your understanding regarding the additional security measures in place when accessing your room after checkout, and we are glad our front desk was able to assist promptly. Thank you as well for sharing your thoughts on the resort fee, as perspectives like yours are helpful as we continue to shape the overall guest experience. It’s wonderful to hear that our location remains a highlight, and we hope to welcome you back soon for another restorative stay.Sincerely,The Westin Michigan Avenue Management Team

  • User:SQUALO85

    Trip type: Business

    Exceptional # Huge Improvement

    rating19 Nov 2025

    My previous stays, those in the past, were not so great, but this one was far better, as it seems, this particular property has been seeking for improvement, and they actually did better. Hotel grounds, facilities and the rooms are good and as they're supposed to be, definitely matches Westin standards. Member of staff has been friendly and supportive, all good. Marriott Hotels, Agency / Consultant at The Westin Michigan Avenue Chicago, responded to this review Dear Squalo85, Thank you for sharing your experience with us. We are delighted to hear that your most recent stay at The Westin Michigan Avenue Chicago felt like a meaningful improvement.It is wonderful to know the grounds, facilities, and room all met the standards you were hoping for, and we truly appreciate your kind words about the team’s friendliness and support.We are grateful you gave us another chance, and we hope to welcome you back again soon.Sincerely,The Westin Michigan Avenue Management Team

  • User:Bert G

    Trip type: Family

    Malodorous

    rating19 Oct 2025

    While in a great location, this is an old, dated hotel. The staff is great overall, but at times seemed overworked. My main issue is the “sewer” smell that permeates several rooms and floors. The first room we checked into (10th floor) was so awful We literally had to wait outside… When a housekeeping manager came up, she immediately smelled it, and said that she will take care of it and move us to a different room. Our next room, the ninth floor, was tiny! Literally one of the smallest hotel rooms I’ve ever stayed in.It smelled better, but not great.The bathroom was tiny and old, The carpets are kind of dirty. It was depressing.The hallways have an old, dusty, musty, smell, with a bit of sewer mixed in.There were also some issues with our bill (Including a $17.95 “coffee cart” fee!)Front desk was somewhat helpful, But overall, this wasn’t a great experience.There are many other Marriott properties nearby that are probably a better choice. Marriott Hotels, Agency / Consultant at The Westin Michigan Avenue Chicago, responded to this review Dear Bert G,Thank you for taking the time to share such a detailed reflection on your recent stay. While we’re pleased to know our team provided attentive service and assistance when moving you to another room, we regret that other aspects of your experience fell short of the comfort and quality you expected. Your comments on the room condition, overall atmosphere, and billing concerns are important to us, as they help ensure that the improvements we make truly enhance the guest experience. We’re grateful you chose to stay with us and appreciate your candid feedback, as it helps guide our continued efforts to create a stay that feels fresh, inviting, and worthy of our location along Chicago’s iconic Magnificent Mile.Sincerely,The Westin Michigan Avenue Management Team

  • User:indyoes

    Trip type: Couples

    Great hotel, great location, not super fancy but nice, clean and safe

    rating17 Oct 2025

    Clean and safe, no frills, friendly bellhops, great location. Comfortable bed, large bathroom. Easy walk to just about everything you need, L was just a couple blocks. Lots of Cubs fans staying there for the Wild Card series. Would stay again. Marriott Hotels, Agency / Consultant at The Westin Michigan Avenue Chicago, responded to this review Dear indyoes,Thank you for sharing your review and for choosing to stay with us during such an exciting time in Chicago. We’re glad our convenient location, comfortable accommodations, and friendly Welcome Ambassadors helped make your visit both relaxing and easy to enjoy. It’s also wonderful to know you found our setting clean, safe, and ideal for exploring the city, especially with the energy of Cubs fans nearby. We enjoyed having you here with us and look forward to welcoming you back for another great stay soon.Sincerely,The Westin Michigan Avenue Management Team

  • User:Katelyn C

    Trip type: Couples

    Great stay!

    rating08 Oct 2025

    Great location!! We had a very pleasant stay here. April at the front desk was amazing!! She was very personable and helpful! Marriott Hotels, Agency / Consultant at The Westin Michigan Avenue Chicago, responded to this review Dear Katelyn, Thank you for taking the time to write this review about your stay at The Westin Michigan Avenue Chicago. We are delighted you had a very pleasant stay and that April at the front desk was so personable and helpful. It means a lot to hear she made your visit special. We appreciate you sharing this and look forward to welcoming you back soon.Sincerely,The Westin Michigan Avenue Management Team

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