Viceroy Chicago

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Viceroy Chicago

Gold Coast, Chicago - IL

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About Viceroy Chicago About Viceroy Chicago

Location

This complex is located about 3 km from the centre of Chicago.

Facility

180 rooms are located on 18 storeys and can be reached by lift. The friendly staff at the reception desk are happy to answer any questions. Amenities available at the hotel include a baggage storage service and a safe. Wireless internet access (no extra charge) is provided in public areas. The tour desk offers assistance with booking excursions. The complex has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A fireplace creates a cosy atmosphere. Guests arriving by car can park their vehicles in the car park. Further services include a babysitting service (on request and for a fee), room service (limited hours), a laundry service and a coin-operated laundry. The business centre is on hand for guests' business requirements and provides a fax machine. 12 conference rooms are available for lectures, presentations and meetings.

Rooms

Rooms are equipped with air conditioning. Rooms have a queen-size bed or a king-size bed. Extra beds and children's beds are available upon request and for a fee. There is also a safe and a desk or, for an additional fee, a minibar. Additional features include a refrigerator, a mini fridge and a tea/coffee station. A telephone, a TV, a plug adapter and WiFi (no extra charge) are provided as well. A turndown service provides guests with additional comfort in the evening hours. Bathrooms are equipped with a shower and a bathtub. A hairdryer, bathrobes and a telephone are provided. Some of the wheelchair-friendly rooms have a wheelchair-accessible bathroom. The hotel has non-smoking rooms.

Sport

The sports and entertainment facilities at the complex ensure that guests have plenty of activities to choose from during their stay. The outdoor pool complex provides invigorating refreshment. A sun terrace is a great place to while away the hours. A variety of refreshing drinks await guests at the pool bar. There are many ways to relax or stay active at the hotel, including cycling/mountain biking and a gym.

Meals

Dining facilities include a dining room and a bar. Guests can dine in a cosy atmosphere at the restaurant (à la carte and air conditioning). A fortifying breakfast is served daily.

Payment

The hotel accepts the following credit cards: American Express, VISA and MasterCard.

Amenities at Viceroy Chicago

Facilities
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  Air conditioning
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  Bar(s)
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  Car Park
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  Conference Room
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  Disability-friendly
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  Hotel Safe
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  Laundry Facilities
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  Laundry Service
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  Lifts
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  Pets
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  Restaurant(s)
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  Room Service
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  Wifi
Hygiene
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  Hand sanitiser
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  Safe Stay (AHLA)
Sport/Entertainment
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  Cycling/Mountain Biking
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  Gym
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  Number of Pools
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  Outdoor Pool(s)
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  Sun terrace

Location

Around this property:

Subway Station

350 m

Beach

700 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

2165

Very Good

269

Average

Poor

Terrible

Recent Reviews: 2627

User:Yollie Y
Trip type: Business
Excellent Service
14 Jun 2026
It’s was a wonderful experience. I had wonderful service for the staff and especially from our service, Claudia who was amazing from start to finish. I recommend her service to anyone visiting!
User:Peter H
Trip type: Family
3 days in Chicago
14 Jun 2026
Great place - very nice rooms and very friendly staff
User:Michael B
Trip type: Business
Great, but need gym addressed
10 Jun 2026
Everything great but one real issue, gym needs to open earlier. Especially with being in central time zone, more meetings are earlier on EST time, and 6am is way too late for business travelers. Gyms should be 24/7. In this case 5am will work. 6am too late General Manager, General Manager at Viceroy Chicago, responded to this review Thank you for your feedback. We’re delighted to hear that you enjoyed your stay overall. We also appreciate your comments regarding the fitness center hours. Your suggestion of an earlier opening, or even 24-hour access, is valuable and has been shared with the appropriate team for consideration. Thank you for taking the time to share your experience and recommendations. We appreciate your feedback and hope to welcome you back again soon.Sincerely, Patrick Lacassagne General Manager
User:Compass52255299059
Trip type: Business
A beautiful hotel in the best location
09 Jun 2026
The location, the room, the atmosphere and the event space and service were all exceptional. I can’t wait to return. In a city filled with pretty average hotel rooms, Viceroy was a highlight. General Manager, General Manager at Viceroy Chicago, responded to this review We're thrilled that Viceroy Chicago stood out as a highlight of your visit. From our Gold Coast location and thoughtfully designed guest rooms to the atmosphere throughout the hotel, it means so much to know each aspect of your experience left a lasting impression. We're especially pleased that our event space and service team helped make your time with us exceptional. Chicago is home to many great places to stay, so hearing that Viceroy Chicago rose above the ordinary is truly rewarding. Your comments perfectly capture what we strive to create: a memorable experience that feels both elevated and welcoming from arrival to departure.We can't wait to welcome you back for another stay and create even more memorable moments the next time you're in the city.Sincerely,Patrick LacassagneGeneral Manager
User:Extraordinary800838
Trip type: Business
Amazing Staff at The Viceroy Chicago!
07 Jun 2026
I had the opportunity to host a 150 person cocktail reception at The Viceroy Chicago in June of 2026. I’m so glad I worked with the entire team at The Viceroy Chicago. From the beginning our catering Sales Manager Dulce Rodriguez was wonderful to work with - organized, polished and professional. She made planning a breeze and I would love the opportunity to work with her again. When our team arrived onsite we were immediately greeted by the helpful and friendly banquets team. Randy White, Director of Banquets, Kendall Delaney, Banquet Manager & Mario Castro, Banquet Capitan made me and the entire team feel extremely welcome at the property. We received an extraordinary level of hospitality. When a request was made it was fulfilled within minutes, the team quickly moved our guests from the lobby to the fourth level where we hosted our event with no issues, and we heard amazing feedback from our guests on the quality of staff (hospitable, always smiling and cracking jokes with our guests). Overall our team felt extremely taken care of and we could actually enjoy the event and knew The Viceroy Banquets team had the rest taken care of. We will be back! General Manager, General Manager at Viceroy Chicago, responded to this review Thank you for taking the time to recognize so many members of our team. Hosting a large event requires a tremendous amount of coordination, and we are delighted that Dulce helped make the planning process smooth and stress-free from start to finish. It is especially rewarding to know that Randy, Kendall, Mario, and the entire banquets team created such a welcoming atmosphere and helped your event run seamlessly. Knowing that your guests noticed not only the professionalism of our team but also their warmth, energy, and genuine hospitality means a great deal to us. We truly appreciate your kind words and look forward to welcoming you back for your next event!Sincerely,Patrick LacassagneGeneral Manager

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Viceroy Chicago

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