Warwick Allerton Chicago

Recent Reviews: 2934

• User:Freedom575514

  Trip type: Solo travel

  HORRID

  18 Sept 2026

  This is hands down the worst so called luxury hotel I have ever stayed in (I paid an average of $400 a night) and I travel quite a bit, mostly involving luxury hotels. Any Holiday Inn would be better than this dump. This is a 2 star hotel. I cannot even be bothered to write the very long lists off complaints and shocking disappointment, but here's the gist: If you want you any thing to eat or drink, including drinkable water, you will need to travel down perhaps 20 floors on a tiny elevator that takes forever to arrive; there is basically no food in the hotel, no room service of any kind, just a mini counter service cafe thing that microwaves preservative laden products until about noon. If you want to pay for an expensive coffee to avoid the wretched coffee in the room with powder creamer, you must also go to the lobby before 12 and pay for a disgusting coffee/latte that you are required to make in a machine yourself; Drinks at one of Frank Sinatra's favorite haunts?, NO. The tiny bar with very few drinks at all opens around five, but today because they are short staffed it will not open until closer to 8 in the evening and do not ask if you can get any drinks delivered to the hotel. The staff is rude and miserable, the rooms are filthy, horrible restored (I love old hotels), you do not even get a real comforter for you horrid bed that has at least a 30 -year-old mattress, just cheap scratchy sheets and a blanket with dollar store pillows. Every single cost that could possibly be cut, has been cut. The Dollar store has better towels and toilet paper. I could go on and on...Just don't stay here. Shelli Luckett, Guest Services / Front Office at Warwick Allerton - Chicago, responded to this review Thank you for your feedback regarding your recent stay at Warwick Allerton Chicago. As a guest you are truly valued. Your feedback about us is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

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• User:Tom K

  Trip type: Solo travel

  So Glad I Chose the ALLERTON!

  03 Sept 2026

  Thanks Allerton for a great stay.I was in town for the Cubs- Sox games at Wrigley Field. I was curious about the Allerton, having grown ip in Chicago. I read some of the more critical Trip Advisor reviews. Though the negative reviews were distinct outliers ( most are positive.) they made me wary. It is an older hotel. (And a North Michigan icon.)My concerns were unfounded. First the cost of under $200 a night with a great location is unmatched.The room was older but was pristine. Daily maid service was excellent. You may have to wait longer at the Front Desk than you do at an expensive luxury hotel. Still my service was polite and prompt. No problems checking in.Wifi top notch. TV good. Only once did I wait for an elevator longer than 3 minutes. The coffee bar in second floor lobby was just OK. But with that North Michigan location there are many breakfast and Java opportunities just outside the door including the giant multi-storied Starbucks just kitty-corner. Heard a siren from my room once but youre in bustling downtown North Michigan. Chicago - big deal. If I paid for a $1,000 per night hotel the room might be bigger and more ornate. I thought about it. The carpeting was just fine - do people really worry about things like that?Finally, with the money saved by staying at the Allerton, I bought significantly more expensive baseball tickets. Anyone could do the same for their own personal pursuits.Thanks Allerton for for a great stay! I will be back! Shelli Luckett, Guest Services / Front Office at Warwick Allerton - Chicago, responded to this review Thank you for your feedback , we hope to see you again in the near future when you visit Chicago!

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• User:Joan J

  Trip type: Couples

  mixed feelings

  22 Aug 2026

  we stayed for 3 nights from 2nd of August to mark my husband's 60th birthday. Our first impression wasn't great. we arrived after an 8 Hour flight , the gentleman at reception did not welcome us warmly to say the least.I had a small nosebleed on the first night so my pillow had a small bloodstain. I notified the front desk and apologised for this . the pillow case wasn't changed until the following day (minor i know but all the same)the lady on the "breakfast" counter was dismissive of us when we enquired about wat was available so we ended up going out.The room was small and the bathroom tiny.The hotel makes a thing of the Tip Top Tap which we were excited to see because of the history of it. Imagine our disappointment to find that it is hardly ever open. A USP like that should be used to its full advantage but,sadly, it isn't We did love Chicago though and will, hopefully be back Shelli Luckett, Guest Services / Front Office at Warwick Allerton - Chicago, responded to this review On behalf of our entire team, I would like to apologize for failing to exceed your expectations with us. Your satisfaction is important to usWe will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Warwick Allerton Chicago

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• User:Sara A. P

  Trip type: Business

  A completely unacceptable check-in experience. International travelers should think twice before booking this hotel.

  12 Aug 2026

  A completely unacceptable check-in experience. International travelers should think twice before booking this hotel.My stay at the Warwick Allerton Chicago was fully prepaid, yet I was unable to complete check-in because the hotel’s terminal would not process my international bank card for the incidental deposit.What followed was, in my opinion, an astonishing failure of customer service.Rather than trying to resolve the problem, front desk staff repeatedly told me that it was “my problem.” I explained that my card was valid and working in the United States and asked for an alternative way to provide the deposit.No meaningful alternative was offered.I asked to speak to a manager. The manager did not come.Instead, I was told to leave the hotel, go to Walgreens and obtain another card if I wanted to complete check-in to the room I had already paid for.I followed the hotel’s instructions because I needed access to my accommodation. Doing so cost me an additional €32.40.And this is where the situation becomes particularly extraordinary.After I complained, the hotel acknowledged to me in writing that certain international cards cannot be processed “due to compatibility issues with our terminal.”So after being repeatedly told at reception that this was my problem, the hotel’s own management subsequently acknowledged a compatibility limitation involving their terminal.Management also told me afterwards that a $60 alternative solution had been available.I was NEVER offered this option at reception.Instead, I was sent to Walgreens to solve the hotel’s payment-processing problem myself and incurred €32.40 in costs as a result.To make the explanation even less convincing, the hotel subsequently managed to process another international bank-issued card.I asked the hotel to reimburse the €32.40. They refused.Even more remarkably, after previously acknowledging in writing the compatibility issues with their terminal, their final response changed position and said they were “unable to determine the specific factors that affected the initial transaction” and suggested that I contact my financial institution.So the sequence was:Their terminal rejects my card ? staff tell me it is my problem ? no manager comes ? I am sent to Walgreens to obtain another card ? I spend €32.40 solving the situation ? management later acknowledges compatibility issues with their terminal ? management reveals an alternative solution existed but was never offered ? another international card works ? hotel refuses to reimburse my €32.40 ? hotel then says it cannot determine what caused the original problem.This is not about objecting to an incidental deposit. Requiring a deposit is perfectly reasonable.What is unacceptable is failing to disclose a known limitation affecting international guests, providing extremely poor assistance when that limitation causes a problem, failing to offer an available alternative, sending a guest out to obtain another payment method at their own expense, and then refusing to take responsibility for the consequences.All of this over €32.40, an amount the hotel could easily have reimbursed after acknowledging what happened.Instead, they chose to turn a straightforward payment-terminal issue into one of the worst hotel check-in experiences I have had.For a hotel that welcomes international travelers, this level of handling is simply unacceptable.International guests: I strongly recommend having multiple payment methods available if you choose to stay here. Shelli Luckett, Guest Services / Front Office at Warwick Allerton - Chicago, responded to this review On behalf of our entire team, I would like to apologize for failing to exceed your expectations with us. Your satisfaction is important to usWe will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Warwick Allerton Management

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• User:Trail37378170715

  Trip type: Family

  Ok

  11 Aug 2026

  Dated but cute. Clean. Felt like I was stepping back in time. Small bathrooms and elevators. Elevators are super slow. Desk staff is rude. Charge extra fees. Shelli Luckett, Guest Services / Front Office at Warwick Allerton - Chicago, responded to this review On behalf of our entire team, I would like to apologize for failing to exceed your expectations with us. Your satisfaction is important to usWe will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Warwick Allerton Chicago

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