DoubleTree by Hilton - The Tudor Arms Hotel

Recent Reviews: 1916

• User: Denise F

  Trip type: Couples

  This is not a DoubleTree Hotel

  This hotel is should not carry the DoubleTree / Hilton brand. The Manager is a piece of work and should not be in the business of meeting and greeting customers. I have been a Hilton loyalist for over 20 years. But I must move to the Marriott brand with the service delivered at this location of Hilton. LOL I guess that why I left Cleveland years ago due to individuals like him that treat paying cu… Read moreThis hotel is should not carry the DoubleTree / Hilton brand. The Manager is a piece of work and should not be in the business of meeting and greeting customers. I have been a Hilton loyalist for over 20 years. But I must move to the Marriott brand with the se… Read more

• User: missinkredabl23

  Trip type: Family

  Missed Opportunities

  The property is beautiful and clean. Maggie and James were amazing and deserve 5 stars. Other experiences were not so great. Upon arrival, I went to the front desk because we needed parking information and physical keys. I walked up to the front desk and said we were checking in. The girl asked if we checked in online and I said yes. She responded that we don't need to check in because we already… Read moreThe property is beautiful and clean. Maggie and James were amazing and deserve 5 stars. Other experiences were not so great. Upon arrival, I went to the front desk because we needed parking information and physical keys. I walked up to the front desk and said… Read more

• User: gma-pam

  Trip type: Family

  Tudor Arms

  I had a mixed reaction to the Tudor Arms. It was a great location for the Cleveland Clinic which was the reason we were there. It's a beautiful old hotel with a lot of character. Some areas needed a little more love and maintenance. We reserved a king room and in general the room was fine. It was clean and comfortable, except the only chair in the room was a desk chair -- so no other place to sit… Read moreI had a mixed reaction to the Tudor Arms. It was a great location for the Cleveland Clinic which was the reason we were there. It's a beautiful old hotel with a lot of character. Some areas needed a little more love and maintenance. We reserved a king room and… Read more

• User: Trina E

  Trip type: Couples

  yuck

  can’t imagine how this is a 4 star hotel. we didnt even make it past the lobby and i saw the biggest roach. and the first room they gave us the door was broken and looked like it had been kicked in. dirtiest hotel ive ever been incan’t imagine how this is a 4 star hotel. we didnt even make it past the lobby and i saw the biggest roach. and the first room they gave us the door was broken and looked like it had been kicked in. dirtiest hotel ive ever been in

• User: Talia S

  Trip type: Couples

  Mediocre facility

  This is a once-grand building now fallen on hard times. Everything is slightly shabby. The seats in the lobby have the stuffing falling out. The shades in the room are unraveling. While the room is big, it's a bit odd that the only seating is a single desk chair. The floor is grimy, and the tissue box had a wad of tissues shoved into it at the bottom. More importantly, in three days they never ser… Read moreThis is a once-grand building now fallen on hard times. Everything is slightly shabby. The seats in the lobby have the stuffing falling out. The shades in the room are unraveling. While the room is big, it's a bit odd that the only seating is a single desk cha… Read more