Spark by Hilton Mystic Groton

Recent Reviews: 48

• User: 2RunningWild

  Trip type: Couples

  Not up to Hilton standards or expectations

  Checked in late in the evening (9:00 pm) because we needed some sleep. Hilton is a name that we trust for consistency across the brand. As a Hilton Honors member, I requested a discount on the nightly pet fee ($75) since we checked in so late. I was told that they could not, because it covered the cost for a "deep clean" of pet friendly rooms. Well, the room we were given had not been deep cleaned… Read moreChecked in late in the evening (9:00 pm) because we needed some sleep. Hilton is a name that we trust for consistency across the brand. As a Hilton Honors member, I requested a discount on the nightly pet fee ($75) since we checked in so late. I was told that… Read more

• User: gillianrn33

  Trip type: Couples

  Renovated motel

  I have been a Hilton member for many years. I guess I have come to expect a certain quality from the Hilton brand, This building reminds me of a motel 6. The lobby is so small that it will only fit a couple of people. My room was on the 2nd floor. The elevator is right next to the check in desk. Once upstairs, I walked down a really really long gray hallway to get to my room. The doors are painted… Read moreI have been a Hilton member for many years. I guess I have come to expect a certain quality from the Hilton brand, This building reminds me of a motel 6. The lobby is so small that it will only fit a couple of people. My room was on the 2nd floor. The elevator… Read more

• User: Annette H

  Trip type: Family

  Disappointed in our stay.

  We were so disappointed with our accommodations. We have stayed at a Spark by Hilton before and they were lovely. This particular one was obviously a purchase by Hilton and revamped for Spark. When we arrived I got a vibe of extended stay even though it wasn't. We could not pull up to the front door to check in. We pulled around to the side. No luggage carts available. There was a very stale, must… Read moreWe were so disappointed with our accommodations. We have stayed at a Spark by Hilton before and they were lovely. This particular one was obviously a purchase by Hilton and revamped for Spark. When we arrived I got a vibe of extended stay even though it wasn't… Read more

• User: buddha9090

  Trip type: Family

  Not good -

  We got two rooms here for two families traveling through New England. We knew this was on the lower-end of the Hilton scale, but were surprised by how rundown the entire hotel was. The rooms were cramped, didn't feel clean, and let all manner of noises in. If we hadn't checked in so late in the evening, we would have found another hotel. Mystic itself is a very charming town, but none of that char… Read moreWe got two rooms here for two families traveling through New England. We knew this was on the lower-end of the Hilton scale, but were surprised by how rundown the entire hotel was. The rooms were cramped, didn't feel clean, and let all manner of noises in. If… Read more

• User: Jack M

  Trip type: Business

  Perfect customer service

  Shannon was amazing from check in to even helping me out when I locked my keys in my truck! She had a recommendation for a pop a lock and they were also amazing… she is an asset for this business! 10/10 Christine Ridolfi, General Manager at Spark By Hilton Mystic Groton, responded to this review Thank you for the review. We are pleased to hear that you enjoyed your stay with us and had a plea… Read moreShannon was amazing from check in to even helping me out when I locked my keys in my truck! She had a recommendation for a pop a lock and they were also amazing… she is an asset for this business! 10/10 Christine Ridolfi, General Manager at Spark By Hilton… Read more