Aloft Las Colinas

Recent Reviews: 446

• User:Glenn J

  Trip type: Family

  Fraud

  25 May 2026

  Lawyer involved on a holiday weekend due to this hotel FRAUDULENTLY charging a card on file that I never authorized or presented for payment.Apparently, because employees do not know how to properly apply Marriott gift cards at checkout, management decided the better solution was to charge cards saved to Marriott profiles instead. The manager even emailed me claiming the gift card processing system was “down,” when in reality, he simply was not on property to process the transaction himself.So instead of waiting or resolving the issue correctly, they knowingly charged cards without authorization while their so-called “IT department” supposedly investigates the issue. Completely unacceptable and extremely shady business practices.If you want an honest and pleasant stay experience in the beautiful Las Colinas area and would prefer not to risk unauthorized charges or being scammed, PLEASE avoid staying here.Sincerely,An almost decade-long Marriott member who is also a veteran family on this memorial day weekend who is beyond disappointed. General Manager, Agency / Consultant at Aloft by Marriott Las Colinas, responded to this review Thank you for sharing your experience with us, Glenn. We are deeply sorry for the distress this situation caused, especially over a holiday weekend. The issue you described regarding payment handling and the way your card was charged is both concerning and not reflective of the standards our Guest Relations team strives to uphold.We understand how upsetting it is to have your trust in our process shaken, particularly at a time meant for rest and remembrance with your family. Your account of our team's actions and communication has been taken seriously. We have already routed your comments to our leadership so we can address the concerns with both our Guest Relations and management teams directly.We appreciate your loyalty over the years, and we are truly sorry for the disappointment and inconvenience you experienced. Your feedback will be used to help guide a thorough review of our payment procedures.

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• User:ossclothing

  Trip type: Business

  Beware at all costs

  27 Apr 2026

  Beware of this place at all costs. Charged smoking fee despite the person never smoking in their life. Evidence was dirt in a trash can and room smelled like smoke. General Manager, Agency / Consultant at Aloft by Marriott Las Colinas, responded to this review Thank you for sharing your experience with us, ossclothing. We are truly sorry for the frustration and disappointment caused by the smoking fee and the situation you described in your room. Our Guest Relations and housekeeping teams will be reviewing this matter closely. We appreciate you bringing this to our attention.

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• User:Anne R

  Trip type: Solo travel

  Modern, clean & very “Corporate”

  28 Jan 2026

  Booked here by American Air due to missed connection. Pleasant & New. Limited menu at bar/restaurant. Took a looong time to get my food.No salads😕 General Manager, Agency / Consultant at Aloft by Marriott Las Colinas, responded to this review We are grateful for your kind rating, Anne! Your comments about the modern feel and cleanliness at Aloft Las Colinas mean a lot. We appreciate you letting us know about the wait time for food and the limited menu as well. Our Food & Beverage team will review your feedback regarding the menu options and service speed. We would love to see you again on your next visit!

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• User:Voyager13951113674

  Trip type: Business

  Not bad but there are better places to stay for much less than you pay here.

  19 Sept 2025

  Aloft is a budget hotel option in the Marriott brand. If you are looking for a place that will recognize Marriott status then this isn’t it. We are BonVoy platinum members and received none of the benefits that come with the status (welcome gift, free breakfast/F&B credits, offered early check-in/late check-out, offered room upgrade, etc) despite the hotel being extremely slow (kind of looked deserted tbh). Staff were friendly and helpful though they offered nothing that they were supposed to for our BonVoy status. Rooms were decently clean and there was a good amount of space. The hotel was on the lower end of most hotels we stay at and it was evident in the details. Beds were comfortable though not as much as the nicer hotels and they use cotton pillows. These things aren’t really important to me as long as I can get a good night sleep (which I was able to do) but I do know it’s very important to some, so if bed comfort is top priority then you may want to consider another hotel. There were some quirky things with the room that were a little annoying as well. The shower temperature was impossible to get right. I don’t know if it was our room specifically but the temp would go from steaming hot to cold with nothing in between. We even sat there and slowly adjusted the water by about a cm or so at a time and waited a couple of minutes between each adjustment to see if it just took time for the temperature change to occur. It did not. It would stay scalding hot until you reached a certain point where it would just become cold. Another mildly annoying quirk is that the toilets would not flush unless you stood there holding the handle down until all the water in the tank had drained and even then would just barely flush. There is no onsite restaurant but the hotel is in a complex with restaurants and a Starbucks that are all within a couple minute walk. There is a gym and pool, both small but decent. The bar area is open from 5pm-11pm and there is a little area with snacks and beverages just off the front desk that you can get at any time as well. Parking is complimentary and there is a lot of it so no problems there. Overall just an ok hotel but if I’m being honest I probably won’t stay again. You can get cheaper accommodations at other places like a Fairfield, Courtyard, or Residence inn with similar or better quality for much less. Customer service: 4/5Amenities: 3/5Rooms: 3/5Property: 3/5Quality: 3/5Overall: 3.2/5 General Manager, Agency / Consultant at Aloft by Marriott Las Colinas, responded to this review Thank you for sharing detailed feedback about your recent visit. It’s encouraging to hear that the team members made a positive impression and that you found the accommodations spacious and restful. Notes regarding loyalty recognition and the quirks you encountered in the room will be reviewed as part of ongoing improvements. The input on location convenience and available amenities is appreciated. Your thoughts help inform future enhancements for a better guest experience.

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• User:Nicholas R

  Trip type: Business

  Shocking checkout experience

  23 Aug 2025

  Friendly and helpful on check in. Bar man was also a really nice person and provided helpful service. Decor was also reasonably nice. That’s where the positives end. Unfortunately, my shower wasn’t working and spat out a pitiful dribble of cold water only. I politely asked them to fix this at reception, they said they’d send an engineer to fix it but it remained the same after asking twice. The real humdinger came at checkout. After providing my personal card for accidentals at check in, an untrained member of staff tried to charge the entire room booking fee to my personal card at checkout - even though it had been prepaid by my company already. Luckily I was there to call my bank and block this transaction attempt, and had to show them proof that payment had been made already. Very poor. A couple hours after I’d left they’d somehow reattempted this transaction successfully this time - successfully charging over $500 to my personal account. It then took a long time to send money back after having to call them up and email their hotel manager repeatedly. They didn’t even send all the money back either, and no compensation was offered for this shocking blunder. I wouldn’t recommend staying here to anyone.

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