Best Western Plus Arlington North Hotel & Suites

Recent Reviews: 537

• User:David H

  Trip type: Solo travel

  Beware of Tiny Pillows

  15 Apr 2026

  Facility is okay but in need of a refresh. They use the “tiny” pillows that are so very uncomfortable and management will not keep some standard pillows in housekeeping for those that hate to stay awake all night due to the terrible pillows. Bad decision as I will never return to this hotel again. Staff is nice and were very apologetic but could do nothing. Guest Relations Manager, Owner at Best Western Plus Arlington North Hotel & Suites, responded to this review Hi davidhG17DP, We’re glad to hear that you found our staff to be kind and apologetic, and we truly appreciate you recognizing their efforts. Providing friendly and attentive service is very important to us.At the same time, we sincerely apologize that your stay was not as comfortable as it should have been. We understand how important a good night’s sleep is, and we’re very sorry that the pillows did not meet your expectations. Your comments regarding pillow options and overall comfort are extremely valuable and will be shared with our management team as we evaluate ways to improve the guest experience.We also appreciate your honest feedback about the condition of the facility. We understand the importance of keeping our property updated, and your input helps guide our ongoing improvement efforts.We regret that your experience left you feeling this way, and we truly appreciate you bringing these concerns to our attention.

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• User:Roam41185558667

  Trip type: Couples

  Front desk worker LIAR

  08 Apr 2026

  Love this hotel but HATE liars and that’s what the men working this hotel is. There was a mix up with my reservation and the flat out lied about when I told him I was checking out, which caused me to have to pay an additional $192.00 to say one more night. If you can lie about something so simple you can lie about anything. Never in life will I stay at a place you can’t trust the front desk worker. N. BrownBelle rose, La Guest Relations Manager, Owner at Best Western Plus Arlington North Hotel & Suites, responded to this review Dear Roam41185558667, Thank you for sharing your feedback. We’re truly sorry to hear about your experience, especially regarding the confusion with your reservation and the concerns you raised about communication at the front desk.We understand how frustrating and upsetting it can be when there is a misunderstanding that results in unexpected charges, and we regret that this situation left you feeling this way. Providing clear, honest, and respectful service is extremely important to us, and we take concerns like yours very seriously.Your comments have been shared with our team for review, as we are committed to improving communication and ensuring that all guest interactions are handled with professionalism and care.We appreciate you bringing this to our attention and regret that your experience did not reflect the level of trust and service we strive to provide.

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• User:Sobelife

  Trip type: Family

  Spacious rooms, better breakfast, on the way

  29 Mar 2026

  The hotel is really nice, conveniently located on the way from Fort Worth to Dallas. The lobby is cozy and the rooms really spacious and clean. The breakfast was better than at other hotels. Waffle maker where you can make your own Texas shape waffle, yogurt, coffee, and juice. The scrambled eggs were inedible (like everywhere else;-( but there was a decent selection of carbs- tortillas, bread, bagel. Overall, a good option. Guest Relations Manager, Owner at Best Western Plus Arlington North Hotel & Suites, responded to this review Hi Sobelfe, Thank you for taking the time to share your thoughtful review! We’re delighted to hear that you enjoyed our convenient location between Fort Worth and Dallas, as well as our cozy lobby and spacious, clean rooms.It’s great to know that you found our breakfast to be better than other hotels and had fun with the Texas-shaped waffle maker, which is always a guest favorite! We also appreciate your honest feedback regarding the scrambled eggs. Your comments have been shared with our team as we continue working to improve the quality and variety of our breakfast offerings.We’re glad you found us to be a good option overall, and we truly appreciate your balanced and helpful feedback. We look forward to welcoming you back for another comfortable and enjoyable stay in the future!

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• User:mrjahoney

  Trip type: Couples

  Positive Experience

  12 Jan 2026

  We only stayed one night but our experience was positive. The young lady who checked us in was very helpful and friendly. Our room was clean and comfy. The breakfast spread had eggs, sausage, biscuits and various breads. We would stay here again. Guest Relations Manager, Owner at Best Western Plus Arlington North Hotel & Suites, responded to this review Hi mrjahoney, Thank you so much for taking the time to share your experience with us. We’re delighted to hear that even during a short one-night stay, you had such a positive visit!It’s wonderful to know that our front desk team member made you feel welcome with her friendly and helpful service. We’ll be sure to share your kind words with her. We’re also pleased that you found your room clean and comfortable, and that you enjoyed the variety offered at breakfast, including the eggs, sausage, biscuits, and breads.We truly appreciate your recommendation and are honored to know you would choose to stay with us again. We hope to have the pleasure of welcoming you back for another comfortable and enjoyable stay in the future.

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• User:Jennifer J

  Trip type: Family

  Save your money, don't stay here

  05 Jan 2026

  Absolute worst hotel of my life. Checked in, dropped my bags. When I came back later my room had been given away to someone else when a large group checked in. My bags had been taken by someone else to the front desk. Instead of honoring my check-in which was first in time, I was given another room. This room seemed to be out of order and was missing a lot of things (toiletries, iron, hair dryer, toilet paper). It had not been vacuumed for a while. It smelled musty. I requested another room and was told there were none. The next day I thought I would enjoy a nap in the afternoon. Right on the other side of my bed there was a lot of hammering and drilling going on for HOURS. This was so profound that it shook my bed. Later the front desk lady asked if they could quickly access my room to check for a leak in the shower. I obliged. About 5 minutes later they said they had already been inside, checked for the leak and had finished. I left for the evening. When I returned a few hours later, I had no on/off handle on the shower and there was a HOLE IN THE BATHROOM WALL where we could see into the adjoining lobby. I put a towel over the hole so no one could see into our bathroom, and requested another room. Again, I was told no double room was available. I was given a key to a king room where we could shower since our shower was no longer usable. Pillows were small and square (like throw pillows) and hard as rocks. There was a huge event going on in Arlington so the price was jacked way up. I paid around $550 for 2 nights. For that kind of money I have expectations of a habitable and clean place. The only consolation I was given for my trouble was a bottle of iced tea from the sundry. Guest Relations Manager, Owner at Best Western Plus Arlington North Hotel & Suites, responded to this review Dear M9340OEjenniferj, Thank you for taking the time to share such a detailed account of your stay. We are truly sorry for the series of issues you experienced and for the frustration and inconvenience this caused. This is certainly not the level of service, comfort, or care we strive to provide our guests.We sincerely apologize for the initial room reassignment after you had already checked in and left your belongings. That should not have happened, and we understand how unsettling and upsetting that must have been. While we’re glad your belongings were secured at the front desk, we regret that your original room was not honored as it should have been.We are also very sorry to hear about the condition of the replacement room, including the missing amenities, cleanliness concerns, and musty odor. Additionally, the disruption from construction noise and the maintenance issues you described, particularly the condition of the bathroom, are unacceptable. A guest should never encounter an in-room situation that compromises privacy, comfort, or basic functionality, and we deeply regret that this occurred during your stay.We understand your disappointment, especially given the elevated rates during a busy event period. Paying a premium price should come with the expectation of a fully prepared, comfortable, and well-maintained room, and we are sorry that your experience fell far short of that expectation.Your feedback has been shared with our management and maintenance teams for immediate review and corrective action. Situations like this help us identify serious gaps that must be addressed to prevent similar experiences in the future.Again, we sincerely apologize for the inconvenience and disappointment you endured, and we thank you for your honest feedback.

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