Comfort Suites Desoto Dallas South

Recent Reviews: 18

• User:242skyr

  Trip type: Family

  Poor Stay - RUN!!!

  29 Sept 2025

  I will never stay at this chain nor particular hotel again. The dirtiest hotel I’ve e er stayed at. Room smelled SO BAD!!! First night, a couple tried getting into our room at 1:30AM - 2AM!! I can’t remember the time exactly, I was half sleep. But they were attempting to get in our room. The FRONT DESK person working that night assigned them the room. Had not a clue it was occupied!!! I woke up and opened the door while the couple stood there apologizing. I went up to the front desk obviously angry. All while she was on the phone with a coworker about the situation (Kim)… not once did she apologize or even acknowledge the situation with me. I still need to contact the manager about this situation. Manager not on duty on the weekends! The situation totally unsafe. I had children in the room as well. That could had been a very bad situation IF a couple variables were different. Back to the room, floors stained, walls stained, sheets stained, furniture stained - everything filthy. Bathroom nasty. The property needs an upgrade. I was really disgusted. Again, room smelled HORRIBLE!!! We only needs to stay 2 nights. Thank goodness. Breakfast was BAD!!! They are so cheap. Super watered down juices in the morning. Every guest complained during breakfast time about it. It was well known both mornings. But no one cares. DO NOT STAY HERE!!! Good location. But not worth it. Stay elsewhere. Guest Relations Manager, Agency / Consultant at Comfort Suites DeSoto Dallas South, responded to this review Dear 242skyr, Thank you for taking the time to share your experience with us. We are truly sorry to hear about the challenges you faced during your stay, and we sincerely regret that your visit did not reflect the safe, clean, and comfortable environment we strive to provide for all of our guests.The room assignment mix-up you described is especially concerning, and we understand how unsettling that must have been for you, particularly since you were traveling with children. Please know that this is not the level of service or attentiveness we want for our guests, and your comments have already been shared with our team to ensure that situations like this are handled with the utmost care and urgency in the future.We also regret to hear that the room condition and breakfast quality did not meet your expectations. Cleanliness, comfort, and a satisfying breakfast are some of our top priorities, and your feedback makes it clear that improvements are needed. We take your comments seriously and will use them to address the issues you’ve raised with both our housekeeping and food service teams.While we are glad to hear that you found our location convenient, we deeply regret that this positive was overshadowed by the difficulties you encountered. We appreciate you bringing these matters to our attention and encourage you to reach out to our management team directly so we can follow up with you personally.Thank you again for your honest feedback. We hope you might consider giving us another chance in the future to provide the safe and welcoming experience you rightfully expected.

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• User:WarriorChik-Traveler

  Trip type: Solo travel

  This hotel is not "smoke free". I saw and smelled smoke when a lady was vaping.

  21 Aug 2025

  The pillows are flat. Room 201 bathroom curtain torn. Otherwise double bed room was average. Breakfast is very minimal. Guest Relations Manager, Agency / Consultant at Comfort Suites DeSoto Dallas South, responded to this review Dear WarriorChik-Traveler, Thank you for taking the time to share your experience with us. While we’re glad to hear that your overall stay was manageable, we’re truly sorry to learn of the concerns you encountered.We understand how important a clean and comfortable, smoke-free environment is, and we regret that vaping by another guest disturbed your experience. Please know that our property is a non-smoking hotel, and we will be reinforcing this policy to ensure all guests can enjoy a fresh environment.We also appreciate your comments about the pillows, bathroom curtain, and the breakfast selection. Your feedback helps us identify areas where we can make immediate improvements, and we will be reviewing these details with our housekeeping and maintenance teams to make corrections right away.We’re grateful you shared both the positives and the areas that need attention. We hope we’ll have the opportunity to welcome you again and provide you with a stay that better reflects the standards we aim to uphold.

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• User:JTF697

  Trip type: Family

  Comfortable, cool stay at Comfort Suites DeSoto Dallas South

  01 Jul 2025

  Comfortable, cool stay at Comfort Suites DeSoto Dallas South. We were in town for a wedding and stayed four (4) nights at this location. The only drawback was not having housekeeping turn over the room daily. We did not know this or we would have planned accordingly with linens etc. the first day. Getting replacement linen was a hassle as the front desk said get them from the carts in the hallway and they were not always easily found. The toilet had a round seat on it, but the bowl was oval - nothing major, but not well thought-out. Ours was a Double Queen Suite with extra room, which included a fold out sofa bed. There was no linen for the fold out bed, so we had to go back down for that; again, nothing major, but the room just didn't seem to be well thought-out ahead of time. Otherwise the room was great. The A/C kept us cool in the Texas heat and everything was tidy. We would definitely stay here again should we return. Thanks Comfort Suites DeSoto~ Guest Relations Manager, Agency / Consultant at Comfort Suites DeSoto Dallas South, responded to this review Hi JTF697, Thank you for taking the time to share such a detailed review of your recent stay with us. We're honored you chose to stay with us during your trip for a wedding, and we’re so pleased to hear that overall, you had a comfortable and enjoyable four-night visit.It’s wonderful to know that your room met your expectations in terms of space, cleanliness, and most importantly cool comfort during the Texas heat! Our team works hard to ensure each guest feels welcome and well taken care of, and we’re happy you’d consider staying with us again in the future.That said, we truly appreciate your honest feedback regarding the challenges you experienced with linen access, the sofa bed setup, and the bathroom seat. We understand how important those small but impactful details are when you're staying multiple nights.To clarify, our housekeeping service currently operates on a modified schedule as part of our commitment to guest privacy and evolving service standards. However, we realize communication around this could have been clearer upon check-in, and we apologize for any inconvenience caused. We also regret that you had difficulty locating linens and that our team did not handle that request more proactively, we’ll be addressing this with our staff to ensure guests are never left searching on their own.Your note about the mismatched toilet seat and lack of linens for the fold-out bed is very helpful. These are the kinds of details that often go unnoticed unless pointed out, and we’ll be sure to pass this along to our maintenance and housekeeping teams to correct and better prepare rooms going forward.We’re truly grateful for your thoughtful feedback and are so glad that these hiccups didn’t overshadow your experience. Thank you again for your comments and for allowing us the opportunity to improve. We look forward to welcoming you back the next time your travels bring you to the DeSoto area!

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• User:Antwanette K

  Trip type: Family

  Don’t stay here

  21 May 2024

  Housekeeping needs to addressed the breakfast could be better. And opening the pool if we paid for it. When I booked it said it would be open.! Wi-Fi kept kicking me off. Elevator beyond slow, it was quicker to walk to the second floor.Literally only good thing was location the a/c, I was allows to check in early. I didn't dare to sit on on the couch. I don't enjoy my stay ams wasted my money. It was sleep In my car or lose my money. Definitely will take a refund Guest Relations Manager, Agency / Consultant at Comfort Suites DeSoto Dallas South, responded to this review Dear antwanettek2023,Thank you for taking the time to share your feedback with us. We're truly sorry to hear about the issues you encountered during your stay, and we apologize for any inconvenience and disappointment caused.We understand the importance of a comfortable and enjoyable stay, and we regret that we fell short of your expectations in several areas. Please know that we take your feedback seriously, and we will address each issue you mentioned with our team to ensure improvements are made.Regarding the breakfast, housekeeping, and pool access, we apologize for any shortcomings and will work to rectify these areas promptly. Additionally, we apologize for the inconvenience caused by the Wi-Fi connectivity issues and the slow elevator. We'll address these matters to ensure a smoother experience for our guests in the future.We're glad to hear that you found the location convenient and appreciated the early check-in option and the functioning AC. However, we understand that these positives may not have been enough to compensate for the overall dissatisfaction with your stay.We value your feedback and would like to make things right and we hope to have the opportunity to regain your trust in the future.

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• User:Vegas G

  Trip type: Family

  Not the best, not the worst either.

  13 Apr 2024

  Well... I don't have a lot of positive things to say about this hotel but it wasn't the worst place I've stayed in.The check in was amazing - and the staff super friendly - Five stars all the way. The room, while spacious, had some sticky spots on the carpet, so we stayed in our shoes, unless we were in bed. The beds were comfy and clean. The water pressure in the shower was weak at bestSadly the pool was not open, so that was a huge disappointment. The breakfast was okay. There were some hot items (Eggs/sausage), toast/bagels, and a waffle maker. There were individually wrapped pastries/muffins/PB&J sandwiches which were different. NO shortage of coffee/tea/juice. Lots of nearby restaurants, so lunch/dinner options were plentiful. Unlikely to stay there again, should we find ourselves in the area. Guest Relations Manager, Agency / Consultant at Comfort Suites DeSoto Dallas South, responded to this review Dear VegasG, Thank you for taking the time to share your feedback with us. We appreciate your honest review and are pleased to hear that you had a positive experience with our friendly staff during check-in. We apologize for the issues you encountered in your room, including the cleanliness of the carpet and the water pressure in the shower. Please rest assured that we have shared your concerns with our housekeeping and maintenance teams to address these issues promptly. We understand your disappointment regarding the pool closure. We strive to provide a pleasant experience for all our guests, and we regret any inconvenience this may have caused during your stay.We appreciate your feedback about the breakfast offerings and are glad you found a variety of options available. Your comments about nearby restaurant options are noted, and we're glad you were able to explore the local dining scene.We value your input as it helps us identify areas for improvement. Should your travels bring you back to the area, we would welcome the opportunity to provide you with a better experience.

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