DoubleTree Dallas - Richardson

Recent Reviews: 1158

• User:hellogoodbye_7

  Trip type: Business

  Nasty. Not Hilton standards

  03 Dec 2025

  As a Hilton Honors member, this property is a disgrace to the Hilton name. The hotel is an old, tired property that feels like a small family run hostel more than a major name brand hotel. The lobby feels like a cross between a warehouse and a car dealership. There is a sad bar plopped right in the middle of the vast gray walls with peeling paint, bathroom doors hanging on by two screws and furnishings from the early 90’s. It was so depressing feeling. The hallways are bare of any art with bright- almost flood lights. The rooms are average size with low ceilings and orange drapes. There is no ability to control the temperature. My co-worker confirmed the same about his room. It was extra warm with just air blowing. The room had a musty smell which the next morning revealed why. The window had water literally dripping down it from condensation on the inside puddling on the floor. It’s the kind of environment you get sick in. Bed was average- low to the ground, uncomfortable sheets. I’d stay anywhere but here. A shame to have the Doubletree and Hilton name attached.

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• User:codyh44

  Trip type: Business

  Poor service

  18 Sept 2025

  Booked for a work trip with my wife. Due to a family emergency, we unexpectedly needed to bring kids with us. We were still over 48 hours before check in time , but the reservation was a simiflex requiring 3 days for cancellation. The hotel manager was not understanding at all and offered no concessions or anything. We simply needed to cancel or modify the registration for a room or hotel that could accommodate the kids with us. As a Diamond member, we stay in Hilton properties about 2 weeks per month. Often these stays are in the Dallas area. This hotel was one we had planned to stay at a couple more weeks this year and most likely more in the new year; however, due to their rigidity and lack of customer service, it will no longer be a property we consider.

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• User:Genevieve N

  Trip type: Business

  Hilton Employee’s Idea of Family

  04 Sept 2025

  I am a loyal Hilton Gold Member and hold a Hilton CC. I recently had a stay reserved at this hotel. I had a family emergency arise and had to fly home early from my work week. I called the front desk manager, Fitz, to help cancel my reservation and discussed waiving the fee due to the circumstances and the fact that I’m a loyal Hilton member who stays at Hiltons weekly, if not daily. Fitz informed me that family emergencies only consist of hospital stays for myself or my child and no other family emergency falls within the context of being able to assist me with waiving the fee. I was going to let that go but then thought about how narrow Fitz’s idea of family was; how this would be bias to people with children and would not take into account any other family member. I asked to speak to someone else and Fitz told me his general manager was in the hospital. Guess I should have asked for proof. I’m disappointed in this Hilton’s employee narrow idea of “family,” his lack of understanding that family could mean my wife, my husband, my sibling, my cat, my dog etc. Also, I’m aware that if they start letting everyone make this claim, it could get out of hand. But Fitz and Hilton could easily look at my Stay history and see that this isn’t a common occurrence. He did not take that time as I really don’t think he saw me as a valued member. I guess the only way Hilton will see me a valued member is if I have children. Disappointing and will seriously make me consider my loyalty to the Hilton hotel brand.

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• User:Patty H

  Trip type:

  Not one of our better experience w/ the brand

  16 Aug 2025

  So check-in was ok, the staff alerted us that they are training and asked for our patience. No biggie, we all have to start somewhere. But that definitely delayed us getting to our room and them not knowing we drove and are ready to unwind.That was fine. Then once in our room, the sink doesn't drain. Overnight it drained, so maybe it's ok. No biggie, alerted the front desk staff in the morning, then we set off. Came back more than 4hrs later, the sink is still undrained, and now the toilet is clogged. What is going on?!?!?! Called the front desk, reminded them that I put in an order in the morning, and now afternoon it was not taken care of. The staff on the line was apologetic, and suggested to upgrade us, which we are grateful, but having 1 more night, switching rooms was a hassle. Plus, they have to clear up those problems for the next guests anyhow. Alright, an hour later, still no maintenance staff showing up; I'm thinking, did she think that I'm packing up and coming to switch rooms? Let me try again. Called the same staff turned out had written the wrong room TWICE! The maintenance staff have been showing up the wrong room, decided nothing is wrong and went about their day. I would too, not sure what could've done better there since I"m not behind the counter, but that experience was subpar.Of course, when we were ready to check out, there was one staff while 5 sets of guests are waiting in line. I thought they have 2 staff at the front at all times, and definitely when it is check-out time. That was not a good experience for us. Anyway, appreciated the plentiful parking, walkabout to Potbelly & Starbucks, Chipotle and Burger King on the same side of the street. Across the street has Chikfila, McD, Dimassi's (Mediterranean), First Watch (brunch), and Cava (coffee). Further down has Taco Cabana, or further down has Cafe Brazil. All walkable.

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• User:Dan N

  Trip type: Couples

  Save your money/ Don’t book here

  05 Aug 2025

  I recently booked a stay at this hotel through Priceline, anticipating the full 4-star experience promised by its rating and pricing. While the property appeared decent on the surface, my time there quickly devolved into a frustrating ordeal that highlighted serious shortcomings in maintenance, staff accountability, and customer service—issues that made our vacation unbearable and left me strongly advising others to steer clear and avoid wasting their money.The primary problem arose in our king suite: the air conditioning unit was completely non-functional, failing to provide any relief in Dallas's sweltering 85-90 degree heat. On our first night, after notifying the front desk, their only solution was a small, inadequate square floor fan—hardly sufficient for cooling a suite during a heatwave. This fell far short of the comfort level I expected for the premium price we paid.The next day, I approached a front desk attendant named Hector to reiterate the issue. He acknowledged ongoing problems with the hotel's external AC units but assured me it had been resolved. When I insisted it wasn't, he promised to dispatch a maintenance technician immediately. We returned to our room right away and waited for over an hour and a half, but no one arrived. Upon following up with Hector, he claimed a technician had already visited, which was impossible since we'd been present the entire time. He then backtracked, saying he'd follow up the next day when maintenance returned. I never saw Hector again after that interaction.Later that evening, I spoke with the next shift's attendant, Danielle, who revealed that Hector—a new employee of just two weeks—hadn't even logged the request in the maintenance system. She confirmed the AC had been malfunctioning for at least two nights but insisted the issue "should have been fixed." Once again, no real action was taken: no technician was sent, no room change was offered, and no meaningful compensation was offered, only lcomplimentary items from their convenience store to even out having no ac in dallas weather, this is ridiculous. We were stuck with the same ineffective fan, sweating through sleepless nights and uncomfortable days that ruined what should have been a relaxing getaway.This wasn't our first hotel mishap on the trip; we'd already switched from another property that tried to pass off a dirty room as equivalent to what we'd booked online. Reluctant to incur additional out-of-pocket expenses on yet another booking, we endured the stay—but it came at the cost of our enjoyment and well-being. Despite numerous calls to Priceline and discussions with their manager, Fitzgerald, no accommodations or refunds were forthcoming, leaving us feeling dismissed and undervalued.Throughout our interactions, the receptionists started off friendly, but their attitudes shifted dramatically once a problem required actual resolution—revealing a troubling pattern in the hotel industry where properties prioritize retaining revenue over guest satisfaction, offering lip service without follow-through. I captured multiple videos and photos documenting these encounters, which I'd be happy to share for anyone considering this place.In summary, if you're seeking a reliable 4-star experience, do yourself a favor and book elsewhere. This hotel's neglect of basic amenities like functional AC, combined with unreliable staff and zero accountability, turned our trip into a nightmare. Save your money and your sanity—there are far better options out there that won't leave you regretting your choice.

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