Extended Stay America Dallas Las Colinas Carnaby St.

Recent Reviews: 57

• User:Prateek_Mehta

  Trip type: Business

  Avoid booking ESA Carnaby Str

  28 Jul 2024

  Absolutely horrible experience, front desk people are not willing to work, it's more than 12 hours, nobody at front desk to assist. Rooms are full of cockroaches. Entire building's wifi isn't working with no help from anywhere. They never pick up phone. No breakfast available, only black coffee.DO NOT BOOK HERE ESA GM, General Manager at Extended Stay America - Dallas - Las Colinas - Carnaby St., responded to this review Dear Prateek_Mehta, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

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• User:varchat

  Trip type: Solo travel

  Disgusted

  21 Jun 2023

  I was booked here by “reservation desk” after being stranded at DFW by American Airlines. I showed up at midnight and the reception area was locked and had closed at 11 per a sign with a number to call that said there was no availability. It cost me $50 to take a Lyft from the airport. There were 4 guys sitting on the steps with the same problem. Then 3 more showed up. All victims of the same scam. Shame on you. ESA GM, General Manager at Extended Stay America - Dallas - Las Colinas - Carnaby St., responded to this review Dear varchat, Please accept our apologies for not honoring your reservation and for the frustrations you experienced due to not receiving the room you booked. It is never our intention to disappoint our guests in any way, and we can assure you that what you experienced is unacceptable by our standards. We are reviewing this with the concerned team to correct this and avoid future inconveniences. We hope you will allow us to redeem ourselves in the future. Sincerely,Hotel Management

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• User:Jim C

  Trip type: Business

  Fraudulent Use of Credit Card

  04 Jun 2023

  Our church helped a lady with a one-week stay in April. When she left the hotel in late-May, the hotel manager fraudulently pulled up our church credit card--which the hotel manager kept on file--and charged us nearly $1000 for the lady's back charges and late fees. Hotel said they could not (would not) reverse the charges. Beware! ESA GM, General Manager at Extended Stay America - Dallas - Las Colinas - Carnaby St., responded to this review Dear X5380FXjamesc, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will take the necessary steps to ensure the issues you described do not occur.Sincerely,Hotel Management

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• User:John D

  Trip type: Business

  Old and dirty!

  15 Feb 2023

  If you're wanting someplace that's roomy, safe feeling, and clean, this is NOT the place for you. The place just felt dirty (pics attached). It also doesn't feel safe with people hanging out in their doorways...It's dingy and very very old. NEVER again. ESA GM, General Manager at Extended Stay America - Dallas - Las Colinas - Carnaby St., responded to this review Dear John, Thank you for your recent review of your stay at our hotel. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience caused to you. We do not take these concerns lightly, especially with the cleanliness of our hotel. We will address this matter with our team to ensure that it does not happen again. Please know we welcome you to contact our front desk anytime to make the most of your stay; we are always here to help! Thank you again.Sincerely,Hotel Management

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• User:Gimmemo18

  Trip type: Family

  Avoid at all costs!

  20 Aug 2022

  We booked this room through booking.com. Due to flight delays and rescheduling beyond our control we showed up at 1am to check in to the hotel only to be waved off through a locked door by the employees saying they had no rooms available. Mind you, our card was already charged for the entire amount of the room. They over booked/sold the hotel and wouldn't even come to the door to explain this to our face. Only when they saw we weren't going to leave without someone speaking to us did they very rudely and begrudgingly come to the door to let us know that even though we paid for the room there was none available. And because we booked through a 3rd party we have to try and get our money back from them. Now, it's been 2 weeks and we still have no refund. If YOUR hotel decides to do business and offer YOUR rooms for rent to a 3rd party and the both of you can't get the availability correct then that is YOUR problem and not the customers. BTW, in the future maybe you dont handle these types of issues by giving the "kill" gesture to 2 customers knocking on your locked lobby door while you sit at a desk on the computer pretending not to see or hear them. ESA GM, General Manager at Extended Stay America - Dallas - Las Colinas - Carnaby St., responded to this review Dear Gimmemo18, please accept our apologies for the frustrations you experienced upon arrival due to not receiving the room you booked. Furthermore, we deeply regret that our staff was not responsive to your needs. We have shared your feedback with our team and are taking the appropriate action to ensure we handle such situations better going forward. Thank you again for your sincere feedback. We hope to have another opportunity to show you the exceptional stay you deserve.Sincerely,Hotel Management

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