Holiday Inn Express & Suites Dallas-Addison

Recent Reviews: 12

• User:pdmaddock

  Trip type: Family

  Run down terribly

  04 Jun 2026

  Definitely a “not recommend” situation although my understanding is that the new mgmt is starting the process of fixing it up so that may change. My stay was pretty terrible from start to finish. Check In was “clumsy” - I got the distinct impression the clerk was new. Elevators non functional. The room was clean but the couch bed was broken which was a real problem as I was with family and specifically picked this room type for the couch bed. Worse, they changed our room and the second room couch was broken as well!As we were already there they gave me a discount for a 2nd room and we went with that. We were there to spend the night before surgery at a nearby hospital so I just wanted to settle in and be done with it.The manager told me they had taken over a few months ago and were working on the place so it might be better in a year or so but right now it’s definitely a no-go. Guest Relations Manager, Owner at Holiday Inn & Suites Dallas-addison By IHG, responded to this review Dear pdmaddock,Thank you for taking the time to share your feedback regarding your recent stay. We appreciate your understanding as our new management team continues working on ongoing improvements throughout the property.We are sorry to hear that your experience during check-in and with certain room amenities did not fully meet your expectations. Your comments regarding the couch bed concerns have been noted and will be shared with the appropriate team for review and corrective action.Guest feedback such as yours is extremely valuable, as it helps us identify areas where we can enhance both service and accommodations for future stays. We sincerely appreciate your patience and honest input.Thank you again for sharing your experience with us. We hope you will consider giving us another opportunity in the future to provide a much improved stay.Warm regards,Guest Relations Specialist

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• User:Jennifer M

  Trip type: Family

  Dont stay here !

  17 Mar 2024

  NEVER EVER STAY HERE ! booked for my family sight unseen after 14 hours of driving the room smelled, dirty sheets, tv didnt work , outlets didnt work and phone had issues. When we complained we were asked to leave. I literally could not believe how we were treated. The so cLled regional manger was rude and didnt even apologize or try to offer a difference room. We were not the only family that had complained with the same issues. Save your money .

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• User:99Beverley99

  Trip type: Couples

  Holiday inn Addison fab

  17 Oct 2023

  The hotel was clean bright airy and newly painted. Staff really helpful.Cheryl at Breakfast is an absolute delight I need a dose of her cheerfulness every morning l!Loved our stay highly recommended 👌

• User:justinf140

  Trip type:

  Terrible management from cleaning lady to the top

  18 Jan 2023

  I’ve stayed at this hotel 4 times and every time has been perfect except for this recent stay. My stay was frustrating and horrible and that is me being nice. I paid for a one night stay and the charge was $111.87 plus the $40 deposit which came to $151.87. I paid it and went on. Me and my girlfriend enjoyed our night and went on. The next morning after checkout I was charged again $111.87 and I returned to the hotel to discuss the charge and the lady at the front had her bags with her and said “I already logged off and the manager should be here in an hour” in my opinion if the person who relieves you hasn’t shown up then you are still working. I called back later when she showed up and she explained the 150 would be returned to me and the second charge was the charge after the deposit removal. I said okay and went on. The next morning I was charged $250 for a smoking fee.. mind you ME AND MY GIRLFRIEND DO NOT SMOKE AND HAVE NEVER SMOKED. The manager said she cannot remove the charge because the cleaning manager placed it on there… this place has new management from what I understand and I DO NOT RECOMMEND YOU STAY HERE. It is complete disrespect and a question of my character, which I will not stand for. Holiday inn customer service let’s all payments through the hotel, so in this case they can just randomly throw $250 charges to your account for no reason. I’ve paid a total of $510 for a one night stay… if I wanted to pay that much for one night I would’ve stayed at the Omni or an expensive place. DO NOT WASTE YOUR TIME WITH THIS PLACE. IHG Service, Owner at Holiday Inn & Suites Dallas-addison By IHG, responded to this review Hello justinf140,Thank you for choosing IHG Hotels and Resorts as your travel partner! We appreciate you as one of our valued guests. We pride ourselves in delivering warm and welcoming experiences for guests staying for business or pleasure. However, I am sorry for what happened during your stay. Your review was made known to the team, and I'm confident improvements will be made to deliver complete guest satisfaction.In line with this, do know that I sent a private message to further reach out to you. I hope you find your way back to us should your travels bring you again to the area for a chance to make your stay better than the last.Best,Ronald R.Case ManagerIHGService

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• User:E9011SHdonp

  Trip type: Business

  Pet Travelers Beware!!!!

  11 May 2022

  My wife wanted to join me on a business trip which meant we had to take our 3 Chiwinnies. We typically stay at Aloft which is pet friendly but since changing to IHG, I wanted to get my points of course. I made the reservation from my IHG App and at no point did it prompt me for name of pet, number of pets so I assumed I was good and if there was any other fees or charges, they would alert me at checkin. Upon check-in the gentleman asked me if this was my first time staying at this property. I said yes and that I normally stay in Las Colinas, but they didn't have a pet friendly hotel in that area. I then asked if I could be close to a stairwell so I could take the dogs out down the stairs instead of bringing them through the lobby as to not cause any issues. He said he would get me as close as possible. When he gave me my room keys, I asked him where the stairwell was that I could park by to bring the dogs up. He pointed in the direction of the stairwell and I was on my way.We checked in on Saturday and on Monday my wife receives a call in the room accusing her of having 3 dogs. She acknowledged that we had 3 dogs and was promptly told she needed to authorize a room charge of $75 per pet which totaled $225.00. Being afraid she had done something wrong and unaware of my conversation with the from desk attendant on checkin, she said ok. Upon learning of this, I stopped by to speak the the attendant on duty who was aware of the situation and said I would need to speak with the General Manager. I explained that I had mentioned several times that we had dogs on checkin and were not advised of any charges. She said I would need to speak with the GM and there was nothing she could do about it.I contact IHG who seemed to be in shock that I had experienced this kind of treatment and promptly said she would call the Property and see what she could find out. When she called, she said she had spoken to the GM and he would be calling me. Upon speaking with the GM, he seemed more upset that I had called IHG than he was about my bad experience. I had mentioned to IHG that there has been a man sleeping in his car in the back parking lot for 3 days and that in fact eery time I had exited or entered the hotel from the back entrance, he was in the car with engine running. The GM went into great detail about how this man was a regular guest at the hotel and no one else had complained about him sleeping in his car in the parking lot with the engine running and he say no issue. After then telling me that it is not swimming season in Addison, Texas yet because it was only May, I realized I was dealing with someone who was more worried about being right than being happy. I let him finished at which point he said he Wass going to refund the fees since I had not been told about them at checkin when I mentioned the dogs. I thanked him and apologized for any inconvenience.That same afternoon, the GM called our room and spoke to my wife saying one of our dogs had urinated right outside our door in the hall. My wife explained that that did not happen. She then called me to tell me what was going on and I called the GM back. He told me the same thing that one of our dogs had urniated outside our hotel room door. I requested to see the video in which case he when ballistic and spoke to me in a demeaning manner and I then said I don't think you would be speaking to me in this manner if I was standing in front of him. I offered to come back too the hotel to speak with him directly and he then said I was threatening him and he was now refusing service to me and I was to come get my stuff and leave the hotel.I called IHG about the incident and they concluded it was a franchise property and there was nothing they could do and offered to get me another room at a nearby IHGH property. Since I only had one more day in Dallas, I opted to just drive home that night instead of checking into a room that I would be checking out of the next morning.I have taken photos and a video of me rubbing the stain in which they said our dogs caused that day. It was dry, not wet. I also videoed the same type stains throughout the hallway and in front of other hotel room doors.This is a case of someone put in a position of aurhvtoity who abused that position. The GM was clearly offended that I had called IHG and I believe he did this as a personal vendetta.Do yourself a favor, book at some other IHG property. These people don't adhere to the same rules that the other hotels that I stay at 8-10 nights per month operate by. If there is a problem, I assure you this location has no problem resolution skills and you will be disappointed as I am.

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