Holiday Inn Express & Suites Dallas Southwest-Cedar Hill, An Ihg Hotel

Suburbs, Dallas - TX

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About Holiday Inn Express & Suites Dallas Southwest-Cedar Hill, An Ihg Hotel About Holiday Inn Express & Suites Dallas Southwest-Cedar Hill, An Ihg Hotel

Location

This hotel welcomes guests in Cedar Hill.

Facility

The hotel has a lift and features 74 rooms. The friendly staff at the reception desk are happy to answer any questions. A baggage storage service, safe, cash machine and drinks machine are available. Wireless internet access allows guests to stay connected while on holiday. The hotel offers a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A fireplace creates a cosy atmosphere. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the car park for no extra charge. Further services and facilities include a 24-hour security service, a babysitting service, a car hire service, room service, a laundry service and a coin-operated laundry. Daily newspapers are available for purchase. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms are equipped with air conditioning and central heating. All rooms are carpeted and include a queen-sized bed and a sofa bed. Extra beds can be requested. A desk is provided. Additional features include a refrigerator, a microwave and a tea/coffee station. Further amenities include an ironing set and a trouser press. A telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge) are provided as well. Bathrooms include a hairdryer and are equipped with a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has non-smoking rooms and smoking rooms.

Sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. The sun loungers are perfect for soaking up some sun. The hot tub in the pool area promises pure relaxation. There are many ways to relax or stay active at the hotel, including golf, a gym, aerobics, a spa and a sauna.

Meals

Dining facilities include a restaurant, a café and a bar. A continental breakfast buffet guarantees a great start to the day.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at Holiday Inn Express & Suites Dallas Southwest-Cedar Hill, An Ihg Hotel

Facilities
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  Air conditioning
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  Bar(s)
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  Café
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  Car Park
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  Conference Room
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  Disability-friendly
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  Hotel Safe
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  Laundry Facilities
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  Laundry Service
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  Lifts
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  Pets
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  Restaurant(s)
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  Room Service
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  Shops
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  Small supermarket
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  TV Room
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  Wifi
Hygiene
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  Contactless check-in/-out
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  Contactless payment
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  Enhanced cleaning programme
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  Hand sanitiser
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  Health checks on staff
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  Housekeeping only upon request
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  Hygiene training for staff
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  Mandatory mask-wearing
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  No high-touch furnishings
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  No high-touch furnishings in public areas
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  Packaged meals
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  Protective equipment for employees
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  Protective equipment for guests
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  Protective hygiene screens
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  Protective masks for guests
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  Sanitiser dispenser
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  Social distancing regulations
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  Use of commercially available disinfectants
Meals
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  Breakfast Buffet
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  Continental Breakfast
Sport/Entertainment
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  Aerobics
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  Golf
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  Gym
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  Indoor Pool
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  Jacuzzi
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  Number of Pools
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  Outdoor Pool(s)
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  Sauna
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  Sun loungers

Location

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

Very Good

Average

Poor

Terrible

Recent Reviews: 62

User:vjaeandcc
Trip type: Friends getaway
Be careful in Texas
18 Jul 2023
Not a great hotel. Staff unhelpful Called location several hours before I arrived to confirm my room, line was busy for several hours. When I arrived later that night, Desk clerk on personal call. Assigned me a room in a cut where there was a storage room next door which was left opened. Safety issue for me. Where my room was located, this was extremely difficult for me to not investigate. Once I realized this storage room was unlocked, I locked the door. When I mentioned to staff, they has no idea there storage room was opened. This situation could ended up badly. Kim Chong, General Manager at Holiday Inn Express & Suites Dallas Southwest-Cedar Hill by IHG, responded to this review Thank you for taking the time to let us know how we are doing. Your feedback is very important to us and will take your suggestions to make improvements on our service to better serve you. We hope that you will visit us again next time your in the area.
User:JA10000
Trip type: Business
Dishonest staff
09 Oct 2022
Stay away from this place. The #1 thing wrong is the staff is dishonest about the quality of the room. The AC didn’t work everywhere. The toilet in the room ran constantly. They had workers spray painting as you walk by. The fridge was loud. Ice machines didn’t work. Their cleaning crew was working at 11 pm with their small children in tow! That itself is shady. Definitely go somewhere else. IHG Service, Owner at Holiday Inn Express & Suites Dallas Southwest-Cedar Hill by IHG, responded to this review Hello JA10000,Thanks for sharing feedback about your stay with us. We offer a simple and engaging place to rest. However, I am sorry for what happened during your stay. Your review was made known to the team, and I'm confident improvements will be made to deliver complete guest satisfaction. In line with this, do know that I sent a private message to further reach out to you. Despite the setbacks mentioned in your review, I hope you find your way back to us should your travels bring you again to the area for a chance to make your stay better than the last.Best,Ronald R.Case ManagerIHGService
User:gustavomP2231PX
Trip type: Business
5 Star Rating
06 Oct 2022
Wonderful stay,remodeled Hotel smells really clean and sanitized. Breakfast was really good, entire Staff super friendly treats you like Family, will Stay again.Made me feel like home will recommend everyone to this Hotel.
User:Angela_bedford
Trip type: Family
Finish the remodel or post it for people to know
09 Jul 2022
They should put on their website it is being remodeled. Rooms are nicely redone . Looks like working on other floors. What made me give it a 3 is the POOL. It was nasty and no closed sign on the door . The staff I encountered were pleasant. Breakfast was average things . I do think it is great they have small muffins so not waste of food . IHG Service, Owner at Holiday Inn Express & Suites Dallas Southwest-Cedar Hill by IHG, responded to this review Dear Angela_bedford, Thank you for sharing your impressions of your recent stay with us, and for choosing our hotel for your visit in Dallas. I am pleased that the service of our staff and our rooms met your expectations. We strive to provide the best possible service as well as experience, and it is always great to hear from our valued guests on how we are doing. I also take note regarding your comments about our rooms being renovated. Please be assured that I will forward your comments to our team to provide a better experience in the future. I apologize if this might have caused you inconvenience. Once again, thank you for choosing to stay with us. We would be delighted if you visit us again in the future. Best Regards, Ben W.Case ManagerIHGService
User:leahdC2218TL
Trip type:
Cockroaches!!!
11 Jan 2021
This may be the worst experience I've ever had staying at a hotel. The first night we were there, a cockroach ran across my daughter's pillow/nose and woke her up just as she was falling asleep. The following day I found one in the bathtub. I notified the front desk and they sprayed my room while I was out that day. I'm sure it's reasonably safe but I didn't love the idea of them treating the room I'm living in for cockroaches .The hot water was broken which they did eventually fix but not in time for me to actually get a hot shower. The TV remote turned on the television and adjusted the volume but I could not change the channel. The front desk advised me to try a couple of things but all we could watch was Sponge Bob Square Pants on Nick. The room in general was not clean. The carpet looked stained and dirty. The walls are so thin you can hear all your neighbors. I could hear them snore, their alarms, and one night my neighbors were so loud they woke me up at 2 am (despite the "no parties" agreement we signed at check-in). After calling the front desk several times and getting no answer, I handled it myself. I didn't dare to try the breakfast after learning of the roaches. The complimentary toiletries were a random mixed of brands, not matching. While this is technically not a bad thing, it's just strange and typical of the quality of the stay/service. There was also an overpowering smell throughout the building (cleaner perhaps) that permeated all my things. The day they treated my room for bugs the front desk did bring us up some complimentary drinks and snacks, which was nice of her. I think she was just being a decent person, not indicative of the overall quality of management at this establishment. Kim Chong, General Manager at Holiday Inn Express & Suites Dallas Southwest-Cedar Hill by IHG, responded to this review Thank you for taking the time to let us know how we are doing. We are sorry for your experience and we take your suggestions very seriously. We hope you will give us another try next time you are in the area.

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Holiday Inn Express & Suites Dallas Southwest-Cedar Hill, An Ihg Hotel

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