Holiday Inn Express Hotel & Suites North Dallas At Preston

Recent Reviews: 314

• User:Mariah L

  Trip type: Family

  I’ve stayed in Motel 6’s that were better, cleaner, and the staff were absolutely more friendly and understanding.

  07 Jan 2026

  I booked a one night stay with my 3 children; 1 being below the age of 5. We checked in at 3pm and then left again returning around 7-7:30pm. Everything was going great till approximately 2:45 am that morning when I walked into the bathroom to find several bugs crawling on the floor and counter top including a small roach. I then went and began looking in the main stay room where we were sleeping. As I checked along base boards of the walls and beds I located a small yellow baggy near the wall, on the floor, at the corner of the bed where 2 of my children were sleeping. Through my training and experience as a LEO, I recognized this to be drug paraphernalia with white powdery/tiny crystal like residue resembling that of methamphetamine or cocaine. I immediately took photos, collected it, and took it to the front desk receptionist working. He took the item and made notes in the computer and said the manager would be in that morning around 9 am. A few hours later I woke my children up, packed up, and went to check out and speak with the manager. I was told she was not in but they would have her call me. Approximately 45 minutes to an hour I received a call and the solution I was given was $20 off my stay and they would contact the local law enforcement agency. When I tried to argue that after everything and the room not being properly cleaned along with the big issue I did not find it fair nor reasonable to be charged the stay. I was told $20 off my bill (that still didn’t happen) was all she (the manager) was willing to do then she cut me off and told me to have a nice day and hung up. I absolutely am disgusted, disappointed, and angry at this situation especially the fact that if my children had found it and fentanyl had been in that package. I even brought that scenario up and it was completely dismissed and not even considered. I will never stay at another Holiday Inn or any affiliated hotel. I will also make sure I share my experience with others that plan on staying in the area so they do not have to spend a night in a place that evidently does not care about their guests, keeping their word, or making a situation right that could potentially of had a fatal outcome if that package was found by someone or a child not knowing. Be better…DO BETTER! I’ve stayed at Motel 6’s where the rooms were cleaner and the staff was way more professional. IHG Service, Owner at Holiday Inn Express & Suites North Dallas at Preston by IHG, responded to this review Hi Mariah L,Thank you for staying at our Holiday Inn Express & Suites North Dallas at Preston. We appreciate you choosing IHG Hotels and Resorts for your travel needs.We aim to deliver superior service and a pleasant stay to our guests. I'm sorry to learn about the issues you encountered during your stay. I shared your comments with the hotel management team, and we would like to look into this further. Please send your reservation details, contact information, any applicable action/s taken by the management to resolve your concerns, along with your Tripadvisor Username and Reference # to IHGService@ihg.com.We genuinely appreciate you bringing this to our attention, and we hope to have the opportunity to provide you with a much better experience on your next visit. Sincerely,Rosh C.Case ManagerIHG Hotels and Resorts Service

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• User:2001Ontheroadagain

  Trip type: Family

  Not the worst, but not the best...

  03 Dec 2025

  After a long commute upon arrival, I learned there was a parking fee for the vehicles, and the first night had already been charge to my account, not a problem, but I wanted to use another payment method. I was able to use the other payment method for the remaining days. The 2nd floor room assigned did not have enough towels for our party. There was also a towel with dirt on it rolled up next to the only other clean body towel. I took the dirty towel and empty Kleenex box to the front desk where myself and another customer checking in waited for about 5 min for service. When the agent returned, I informed him there were not enough towels for our party of 5 and I need face towels and body towels to dry off. He went to the back and returned stating laundry had not been done due to the holiday, so I asked what time would towels be ready the next day. He said he didn't know. The room appeared to be clean, but the sleeper sofa where I slept the material smelt musty. The soap caddy in the bathroom that was glued on the wall fell down during the night. The people above us ran and jumped and could be heard loudly well into the late night. The breakfast offered was good. The check out process was fine, also. IHG Service, Owner at Holiday Inn Express & Suites North Dallas at Preston by IHG, responded to this review Hi 2001Ontheroadagain,Thank you for choosing to stay at the Holiday Inn Express & Suites North Dallas at Preston. We appreciate your business with IHG® Hotels & Resorts.We are dedicated to creating a relaxing atmosphere and offering exceptional amenities for our guests, and I’m sorry to hear about your experience. I have shared your feedback with our hotel management to ensure they take the necessary steps to address your comments, improve our service, and deliver exceptional hospitality.We can't wait to welcome you back for your next visit.Regards,Dhalzin D.Case ManagerIHG Hotels & Resorts Service

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• User:672nitak

  Trip type: Friends getaway

  average experience

  01 Nov 2024

  The bedding was great, slept really well. The carpets in the room needed a good clean because they were stained. Housekeeping was hit or miss and they did a good job on the bathrooms but didn't seem to vacuum the room often enough. The breakfast was ok but became boring after being there for 12 nights. The reception desk was a very good experience. They were quick to help and very pleasant. IHG Service, Owner at Holiday Inn Express & Suites North Dallas at Preston by IHG, responded to this review Hello, 672nitakThank you for staying at our Holiday Inn Express & Suites North Dallas at Preston. We are truly grateful to see you share your experience with us. Our local team will use your observations to improve our service and facilities.I fully understand how you feel about not receiving the quality of service you expected. We are very sorry for that. Our staff will definitely do better next time. I have also forwarded your comment to our general manager for further attention.Your enjoyment and satisfaction are something we take very seriously, and our vocation in service is in our DNA.I hope we get another chance to show you we can do better. Our staff can't wait to serve you again soon.Alejandro G.Case ManagerIHG Hotels & Resorts Service

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• User:HONEY U

  Trip type: Family

  THE ABSOLUTE WORST STAFF

  31 Oct 2024

  This evening my nephew called to cancel his reservation. He gave the (per the person Aaron who answered the call) manager his name and information and he hung up. He was not provided confirmation that his reservation was canceled a total lack of professionalism.. I called back to ensure that his reservation was canceled and was also hung up on. I plan on emailing them I'm sure he was neither the manager and that his name was Aaron. His behavior was ABSOLUTELY DISGUSTING AND SHOULD NOT REPRESENT THIS HOTEL OR COMPANY. I will be emailing corporate and providing them with the call information so they can she who was working this shift. IHG Service, Owner at Holiday Inn Express & Suites North Dallas at Preston by IHG, responded to this review Hi HONEY U,Thank you for choosing to stay at the Holiday Inn Express & Suites North Dallas at Preston. We appreciate you for banking on our hotel for your lodging needs.We strive to consistently deliver a friendly, and responsive service when our guests need it. I am sorry for what happened. I have shared your comments with the hotel management. I'm certain that they'll look into addressing the issues you raised. I also sent you a private message to follow up and obtain more details.We hope to see you soon in your travels, and we'll do our best to serve you better next time!Best regards,Jonathan ACase ManagerIHG Hotels & Resorts Service

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• User:Patti P

  Trip type: Friends getaway

  It’s a Holiday Inn

  20 Jul 2024

  Several couples stayed here overnight while attending an event. Upon check-in the front desk employees were nice and friendly. The room was quiet although the bathroom should have been cleaned more thoroughly. It was okay for an overnight stay. IHG Service, Owner at Holiday Inn Express & Suites North Dallas at Preston by IHG, responded to this review Dear Patti P, Thank you for staying at our Holiday Inn Express & Suites North Dallas at Preston while visiting Dallas and providing feedback about your experience. It's a pleasure having you as our guest. I am pleased that our staff's service and our quiet room met your expectations. We strive to provide the best possible service and experience, and it is always great to hear from our valued guests how we are doing. I also took note of your feedback about the cleanliness of our room. I will share your comments with our team to provide a better experience in the future. Furthermore, I apologize for your observation. Once again, thank you for deciding to stay with us. We would be delighted if you revisit us in the future. Best Regards, Ben W.Case ManagerIHG Hotels and Resorts Service

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