Homewood Suites by Hilton Dallas Downtown

Recent Reviews: 1280

• User:hililyho

  Trip type: Business

  Run! DO NOT STAY HERE! Cockroaches are in the room!

  19 Oct 2025

  DO NOT stay here. This hotel is located in the GHETTOOOOOOOO downtown Dallas and has cockroaches in the room. View photo and video for proof.Each year, this place somehow manages to redefine the term “ghetto fabulous.” Unfortunately this is the hotel I stayed at to work state fair of Texas. Did not stay here by choice.Let’s start with the half naked man I witnessed behind the hotel—bent over, mid–personal hygiene routine, as if the alleyway were his private ensuite. That set the tone for the week.Day one, I find a cockroach in my bathroom—after I’d Lysol-wiped the entire room beforehand like a crime scene cleaner. Turns out, I wasn’t special; several teammates had unexpected six-legged roommates of their own. When I told the front desk agent, she laughed and informed me that I was probably the 7th person who has complained about this as well.Then came the midnight surprise: a coworker was surprised by a stranger entering her room at 12:30 a.m.—courtesy of the front desk “accidentally” giving away her key because of a similar last name. In 2025, with AI facial recognition and digital locks, that kind of mix-up feels like an inside job.The one time I decided to go to the public 3rd-floor bathroom, they had no soap or running water (which really tied the whole “authentic survival experience” together). Housekeeping seems to operate on a minimalist philosophy—they make your bed, empty the trash, and call it a day. Toilet paper, tissues, dishwasher pods? You’ll need to request those like luxury amenities. If you know someone is staying 26 days, wouldn’t it be common sense to at least leave 10 dish washing detergent packets in the room.The gym had zero sanitizing wipes (just germ vibes), and the breakfast buffet? Let’s just say it would make a prison cafeteria look Michelin-starred. Those who rave about it are either saints of optimism or just really love free food, no matter the cost to their dignity.The safety situation at this hotel is deeply concerning. There’s a constant presence of homeless individuals lingering around the property to the point where one entire side of the hotel doors has to remain permanently locked. Guests can’t enter or exit freely without feeling uneasy, as people are often sleeping directly outside the entrance and in the back of the building. It creates an unsafe, uncomfortable atmosphere that makes returning to the hotel after dark genuinely unsettling.The only thing great about this hotel was my favorite front desk agent : Moncia. She was always so warm, friendly and made me laugh every time I chatted with her. General Manager, Owner at Homewood Suites By Hilton Dallas Downtown, Tx, responded to this review Dear hililyho, We are sorry for the situation you described and truly regret that your experience was so unsettling. The issues you mentioned regarding cleanliness, security, and overall comfort do not reflect the standards we strive to maintain. Your comments will be shared with the respective teams for immediate attention and corrective action to ensure that guest well-being is prioritized. Thank you for your patience. We appreciate your kind words about Moncia, and we hope to have a second chance to regain your confidence in us.Sincerely,Aurora BurciagaGeneral Manager

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• User:Darcy H

  Trip type: Business

  Disappointing

  17 Sept 2025

  My experience was one of the worst in this place, except in the rooms, everything was very clean and nice, I can't believe there are people as unpleasant as the kitchen staff (Martha). I went to breakfast and she came to greet me and introduced herself as a cook and demanded a tip and demanded that I mention her in my review of this place, I felt like vomiting when I saw her hands, she doesn't wear gloves and that's how she touches the food, how disgusting!! Her nails are black and full of dirt!!! Her shirt was dirty, it seems like she was walking, apart from her bad appearance, she began to speak badly of her general manager saying that her manager abuses her workers at work and that they should bring in another manager, I can't believe there are despots who speak badly of their manager, the hand that feeds them.... General Manager, Owner at Homewood Suites By Hilton Dallas Downtown, Tx, responded to this review Dear Darcy H, Please accept our apologies for the issues you experienced, as it is unacceptable to hear about any behavior that made our guest feel uncomfortable or unsafe. Your comments regarding hygiene and professionalism will be shared with the appropriate teams so that future guests do not encounter the same. We appreciate your patience and hope to have another opportunity in the future to exceed your expectations in every respect.Sincerely,Aurora BurciagaGeneral Manager

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• User:Dean R

  Trip type: Business

  Worst Hilton Travel and Customer Experience EVER!

  01 Jul 2025

  As others have mentioned, Don't Stay Here, I too planned to stay and paid in advance to stay and when I arrived in the late evening I was informed I got bumped for a volley ball tournament. When I returned from the hotel I was moved to to talk to management (twice) they did nothing to follow up with me though I left my business card twice and just getting to talk to them was like pulling teeth and they left the front desk associates to deal with problems apparently. It was stated, after the fact, that it was their error that I was inconvenienced, yet when I asked to confirm refunds and concessions were completed in writing, I received nothing from management. I then contacted Hilton customer service who contacted the property and stated the property would be contacting me not once, not twice, but three times...and nothing....I do have to mention that even the Hilton Customer Service line or concern is pretty questionable. I'd give the service line a 2 at this point as well, they said they cared but I got no additional follow up from them as well when I mentioned I have received no resolve or closure. Maybe its a company culture thing? Regardless this was the worst Hilton experience I have had. I fly for business pretty regularly and am now booking more with Marriott and others based on the lack of genuine concern for their guests and whatever being a silver honors member might mean, or doesn't. Sad because the Hampton Inn was my always consistent go to.....until now and this dismal Hilton experience General Manager, Owner at Homewood Suites By Hilton Dallas Downtown, Tx, responded to this review Dear I2940AYdeanr,We would like to sincerely apologize for the experience you had during your recent visit. What you describe falls far below the standards we strive to maintain. Being relocated upon arrival, especially after pre-paying, is understandably frustrating. We recognize that the lack of communication and follow-up from our team and guest assistance only added to your disappointment. We acknowledge that we fell short in this situation, and for that, we are genuinely sorry. While we cannot change your experience, we kindly ask for some time to look into this matter. Your patience and understanding are greatly appreciated. We hope you will give us another opportunity to serve you, and we will do our utmost to regain your trust and provide the outstanding experience you have come to expect from us.Sincerely,Aurora BurciagaGeneral Manager

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• User:Anthony V

  Trip type: Family

  Slum Hotel

  29 May 2025

  This place is an Absolute JOKE! It’s a very greedy and unethical business that only cares about the revenue coming in, but not the customers who keep the place in business. This is my third time coming to this establishment and EACH TIME there was an issue. The first two I thought maybe was a coincidence, But I WAS WRONG! The whole building is falling apart. My kids used their basement to setup for our robotics team to practice and the entire basement smelled of sewage. The hot water didn’t work, and constantly goes out. Some days they cut the water off completely “to do repairs”. The air conditioners are loud and malfunctioning. They REFUSE to replace them. The Ice machines don’t work on majority of the floors. Some of our friends rooms had leakage in the ceiling where their property has gotten wet. amenities like the pool is “no longer available, even though we saw the pool area in the basement, the golfing simulation room is inoperable and they only have left clubs for the room, the movie theater room was out of order, and housekeeping doesn’t even replace the trash bags after “cleaning” the rooms. The rooms are nice and the front desk staff, especially the black women at the desk were exceptional. They are the ONLY good thing going for that hotel. If you’re worried about money, INVEST into your company and customers and stop trying to fill your pockets at our expense!!! Worst experience ever because they are allowing guests to sleep in slum conditions and refuse to do the work necessary to operate a fully functional and exceptional business. OH, and it’s only one way in and one way out. They put cones and signs on the opposite doors and keep them locked “for our safety from the homeless and unwanted guests.” When I walked up to the front desk during my stay, I over heard the manager say to one of her employees that they can accept walk ins as long as the patrons look clean. I find that highly disrespectful, and unpleasant. It’s discriminatory and a classic classism mindset. You refuse a paying customer just because he doesn’t “look” clean. Worst Hilton ever. TAKE YOUR MONEY SOMEWHERE ELSE!!!! These SAME issues has been prospering since months ago. General Manager, Owner at Homewood Suites By Hilton Dallas Downtown, Tx, responded to this review Dear Q7101JKanthonyv,We sincerely apologize for not meeting your expectations regarding the accommodations and regret the inconvenience caused by the room amenities. We understand how vital a refreshing shower is, and our team will work on resolving this matter to ensure a smoother hot water flow for our guests. Further, your specific observations will be shared with the appropriate individuals to ensure the upkeep of our rooms and maintenance of the room amenities, especially the air unit and ice machines. We will work diligently to ensure that all areas of concern regarding our property are promptly and effectively resolved to prevent such occurrences in the future. We appreciate you bringing these to our attention as we continually work to ensure our properties exceed the high standards our guests expect and deserve. Your satisfaction is important to us, and we hope to demonstrate our commitment to outstanding experiences on your next visit.Sincerely,Aurora BurciagaGeneral Manager

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• User:Trotsee

  Trip type: Solo travel

  Good stay for a couple nights with kitchen

  23 May 2025

  I have more positive things to say than negative. For a hotel with kitchenettes, the room and kitchen is very clean and that is really the first thing I require for a room with a kitchen. I loved how the housekeeping folded everything into floral shapes down to the plastic bag for the ice machine. I mean I have stayed in over 30 different Hiltons this year and that was the first.My bed was comfortable and the layout of the room was spacious with desk space.I noticed this hotel is managed by a third party (based on the placard in lobby) and I do think they are doing a good job - but would be nice if the lobby was updated to have a more welcoming vibe. There is versatile breakfast options here and they offer more than I’ve seen in the Hampton and Home/Suites lines in Texas. The only issue was the location & lack of flexibility for parking (valet is mandatory & expensive & it’s hard to find the entrance to the lot)- this is obviously out of the hotel’s control so I am not knocking down a star over it - but as I’m not familiar with Downtown Dallas there was some police activity in the area the following morning & I didn’t feel safe to walk outside. General Manager, Owner at Homewood Suites By Hilton Dallas Downtown, Tx, responded to this review Dear Trotsee,Thank you for staying at Homewood Suites by Hilton Dallas Downtown, TX. We are delighted you rested well in our fresh accommodations, and the valued amenities were perfect for your needs. Also, it is pleasing that you enjoyed the delicious breakfast with plenty of fruitful options, and we appreciate your kind remarks about our team members' devoted services. We value your feedback regarding the parking and are grateful for your understanding. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Sincerely,Aurora BurciagaGeneral Manager

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