Mainstay Suites Addison-Dallas

Recent Reviews: 466

• User:NiviPan

  Trip type: Solo travel

  Room from hall

  27 Apr 2026

  The rooms were infested with cockroaches and they did not even give refund. Plus took $100 deposit Guest Relations Manager, General Manager at MainStay Suites Addison-Dallas, responded to this review Dear NiviPan, Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and sincerely apologize for the serious concerns you’ve raised.The presence of pests in a guest room is completely unacceptable and not reflective of the standards we strive to uphold. We understand how distressing and uncomfortable this must have been, and we deeply regret the impact it had on your stay.We are also very sorry to hear about your frustration regarding the deposit and refund process. We understand how important clear communication and fair handling of these matters are, and we regret that this situation added to your dissatisfaction.Please know that your comments have been taken very seriously and shared with the appropriate teams for immediate review and corrective action, including pest control and overall room condition checks.We truly regret that your experience fell so far short of expectations and appreciate you bringing this to our attention.

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• User:Anika K

  Trip type: Family

  A good experience

  22 Feb 2026

  It was a good location . Rooms are good have ice machines business center and market place Guest Relations Manager, General Manager at MainStay Suites Addison-Dallas, responded to this review Hi anikak740, Thank you so much for your positive review! We’re glad to hear that you enjoyed our convenient location and found it to be a great fit for your stay.It’s wonderful to know that you were pleased with the room and were able to take advantage of the amenities we offer. Having accessible ice machines, a business center, and a marketplace on-site is designed to make our guests’ stays more comfortable and convenient, whether traveling for business or leisure.We truly appreciate you taking the time to share your experience. We hope to welcome you back again soon for another enjoyable stay!

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• User:Kyle W

  Trip type: Solo travel

  Peaceful very quite I go to work and come back to someone greeting me whenever I walk through the door and just keep to myself.

  07 Feb 2026

  I would rate this place a 5 out of 5 and for those who don't give this place a proper rating this place goes deeper than face value. I have had my family here and they were great with my kid and worked with me and my ex wife whenever we had issues paying. Now I'm currently staying here and they still are very understanding and have helped me out so much I absolutely love the staff and the owner is very kind treat them right and they will treat you right. Guest Relations Manager, General Manager at MainStay Suites Addison-Dallas, responded to this review Hi Kyle W, Thank you so much for your incredibly thoughtful review and for rating us 5 out of 5! Your kind words truly mean a great deal to our entire team. We are honored to have had the opportunity to welcome both you and your family, and it’s wonderful to hear that our staff helped create a supportive and positive experience for you over time.Providing genuine care, understanding, and flexibility whenever possible is something we strive for, so it is especially rewarding to know that our team and our owner have made such a meaningful impact during your stays. We’re also delighted to hear that your child felt welcomed, as creating a comfortable environment for families is very important to us.Your recognition that our service goes “deeper than face value” is one of the highest compliments we could receive. It reflects the heart our team puts into making every guest feel valued and respected.Thank you again for your continued trust and for sharing such heartfelt feedback. We truly appreciate having you as part of our hotel community and look forward to continuing to provide the care and hospitality you’ve come to enjoy.

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• User:Kenya P

  Trip type: Solo travel

  Please don’t waste your money

  05 Mar 2025

  This hotel is filthy and raggedy! There was a roach on the floor. The battery to the smoke alarm was out and beeping. When I called the front desk they ask me could I come get a new battery like I work there. There was people camped out on the floor in the hallway with their bags. I should have known better when I saw all the open windows when I walked up. This place looks like the projects. Guest Relations Manager, General Manager at MainStay Suites Addison-Dallas, responded to this review Dear kenyap2023, Thank you for taking the time to share your feedback. We sincerely regret that your experience did not meet expectations. Providing a clean, comfortable, and welcoming environment for all our guests is our top priority, and we are truly sorry that we fell short during your stay.Your concerns regarding cleanliness, maintenance, and overall guest experience are deeply concerning to us. Please know that we take reports like yours very seriously. We will be addressing the issues you encountered with our housekeeping and maintenance teams immediately to ensure they are properly resolved. Additionally, we will be reviewing our service protocols with the front desk staff to ensure that every guest receives prompt and professional assistance when reporting any issues.We understand how frustrating it must have been to face these challenges, and we truly regret that this impacted your stay. Your feedback is invaluable in helping us make necessary improvements. We hope for the chance to provide you with a much-improved experience in the future.

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• User:Chelsea N

  Trip type: Couples

  If you’re considering booking, DON’T.

  17 Feb 2025

  First impression on front desk was her leaning back in her chair playing games on her phone talking loudly to herself and didn’t even immediately acknowledge me when walking in until she felt like it. Room was filthy I refused to even shower/brush teeth or unpack my bag the entire stay. Literally everything in the room was either broken, missing, stained, dirty or had a bad odor. If you tried to open the kitchen cabinets they would come off the hinges. There was no breakfast as advertised not even juice. I seen no cleaning service my entire stay. The hallways reeked of smoke and dog feces. I walked over the same dog poop in the hallway 2 days straight so I know there was no cleaning happening. The back/side doors that should be access only w/room key do not work, anyone can open them and gain access to the hotel. Very sketchy characters walking around the hotel parking lot during the day and at night. Did not feel safe or comfortable at all during this stay here. I didn’t expect a luxury stay here but I expected the bare minimum and what was advertised; which was a clean basic nice looking room with breakfast provided. Legit my worse experience ever with a hotel, I’m so disappointed and disgusted I paid money to stay here. I would not stay here for free if offered. I rate 0 stars. I planned on taking pictures of all these things before leaving but I was in that big of a rush to just check out and leave in the morning, literally left as soon as I opened my eyes the next morning, didn’t not want to wait until check out time. Guest Relations Manager, General Manager at MainStay Suites Addison-Dallas, responded to this review Dear NorthStar 697970, Thank you for taking the time to share your experience. We sincerely apologize that your stay did not meet expectations and that you encountered multiple concerns during your visit. Guest satisfaction and comfort are our top priorities, and it is disheartening to hear that we fell short in providing a welcoming and well-maintained environment.We are particularly concerned about the issues you mentioned regarding cleanliness, maintenance, and security. These do not reflect the standards we strive to uphold, and we take your feedback seriously. Your comments will be shared with our housekeeping and maintenance teams to ensure immediate improvements are made. Additionally, we will address the front desk service you described, as professionalism and attentiveness are essential in providing a positive guest experience.Regarding breakfast, we regret any miscommunication about its availability and will work to ensure our advertised amenities align with what is provided. We also understand how important it is for guests to feel safe during their stay, and we will be reviewing our security measures to improve overall guest comfort.Your experience is not the lasting impression we want our guests to have, and we truly regret that we were unable to provide you with even the basic expectations of a comfortable stay. Again, we are truly sorry for your experience and appreciate your feedback as it helps us improve.

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