Renaissance Dallas Richardson Hotel

Recent Reviews: 568

• User:Sarah F

  Trip type: Friends getaway

  Convenient and clean

  03 Nov 2025

  We stayed one night out in Richardson (live in Dallas) for a girls night with an event nearby. Front desk was great. Got an early check in that I really needed. Other customers were being rude to the front desk & they remained poised and pleasant. Valet parking person was hard to locate so I parked in a spot he uses, took my things in, went back out to find him and gave him my key. The next day when i was leaving he took my tip and walked right by my suitcase instead of putting it in my trunk for me and it was $20 to park overnight. Room was comfortable and very clean. Not a good view but we did not go Richardson for the view. They charge for bottles of water and I know that some hotels do that but has not happened to us ever before but, again, we understand it is a common practice particularly at mid priced hotels. We will be back the next time we have an event at the place nearby. Best part was the person at the front desk. General Manager, General Manager at Renaissance Dallas Richardson Hotel, responded to this review Dear sarahfP7182HA,Thank you for choosing our hotel and for taking the time to write a review. We are so glad to hear that you enjoyed your accommodations and our service. Our hotel aims to provide a great experience, and your feedback, including improvement recommendations, helps us succeed in this area. We look forward to welcoming you back to our hotel in the future.Best,Ben LoganGeneral Manager

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• User:Sofia A

  Trip type: Solo travel

  No hot water

  03 Nov 2025

  I stayed here twice this year, 4 nights in August and in 2 nights in October/November.In August I booked a room with Concierge Lounge Access. The room itself was OK, but the Lounge was disappointing. Not what you would expect when you are paying > $330/night. Later I tried the food at the restaurant (R), and was similarly disappointed.I returned to Renaissance Richardson on October 31st and stayed for two nights. This time I used points (I am a Gold Elite member). 28,000 points / night (corresponding to about $200/night) for a regular room without breakfast (not splurging on a concierge lounge this time, lesson learned) seemed reasonable. That is until I tried taking a shower at 7 AM and discovered that there was no hot water. Calling the Front Desk did not help. Luckily for me the room was equipped with a (faulty but somewhat operational) coffee maker, two paper cups, and an ice bucket. I half filled the bucket with cold water, heated some water in the coffee maker, added it to the cold water in the bucket and eventually obtained about half a gallon of warm water, which I poured over myself using a paper cup. After repeating this process two more times I was ready to go downstairs to eat a lackluster $20 breakfast. At 7 PM there still was no hot water, and the front desk was still unhelpful. So I repeated the above process which by the way vividly reminded me of my childhood spent in Soviet Union. This time I went out for dinner (not in the hotel restaurant, I gave it enough chances) and it was delicious.Hot water finally appeared at around 11 PM at which time I was finally able to take a bath and to wash my hair. The following morning I was checking out and asked how was my stay. I said it was disappointing. The front desk clerk acted surprised, but acknowledged that the lack of hot water was reasonable grounds for disappointment. He said that I am going to get 5,000 points back (about $40 or about 10% of the cost of two nights’ stay). I kinda rolled my eyes, but said OK. Needless to say, as of now no points appeared on my account. General Manager, General Manager at Renaissance Dallas Richardson Hotel, responded to this review Dear Sofia A,I'm very sorry that we disappointed you with both our accommodations and service. Our business includes fresh accommodations and warm hospitality, so I regret we let you down. Your time in sharing candid feedback is appreciated and reviewed by us to foster improvements continually. For this reason, we hope that you might consider a return visit. We'd love another opportunity to show you that we care about you and your stay.Sincerely,Ben LoganGeneral Manager

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• User:Kathy E

  Trip type: Couples

  Excellent Hotel

  21 Sept 2025

  Beautiful and very clean hotel. Excellent customer service George at the front desk was excellent and friendly we have a problem with the parking garage and he help us with a smile. We will be back!! If you are looking for a beautiful hotel that is very clean with excellent customer service this is the place. General Manager, General Manager at Renaissance Dallas Richardson Hotel, responded to this review Dear cora,Thank you for your kind review and recommendation! I'm thrilled to know your stay was pleasant, and we appreciate you choosing us. I will share your kind comments with our entire team as they work hard to make our guests feel at home.Best,Ben LoganGeneral Manager

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• User:MustTravel88

  Trip type: Couples

  Clean and Convenient

  24 Aug 2025

  Stayed over the weekend to attend a conference at the Eisemann Center so the location was great. When you walk in the hotel it is clean and smells like fresh flowers.The staff are helpful and friendly. The rooms are quiet, the bed was comfortable and the room was very clean. They have a restaurant, bar and coffee shop on the main level. Nice hotel. General Manager, General Manager at Renaissance Dallas Richardson Hotel, responded to this review Dear MustTravel88,We are happy to hear from you and value your kind review. It is lovely to hear that our central location, cheerful service, and comfortable accommodations all helped make your trip enjoyable. Thank you for your business and your recommendation! We hope to host you anytime your travels bring you back to the area.Best,Ben Logan General Manager

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• User:USEnergyPro

  Trip type: Family

  Excellent stay next to the Eisemann Center

  18 Aug 2025

  We went to this hotel as it is right next to door to the Eisemann Center for Performing Arts, where we went to see Benise, which in itself was a fantastic Spanish guitar performance. The hotel was very nice and our room was equally nice. We opted for a little bit larger room, which was a junior suite. The room was clean, the bed was comfortable, the pillows were soft and the bathroom was very nice in size. We treated ourselves to breakfast in bed the next morning, and the food and coffee were good. We also used the valet service for our truck as we headed out for a nice dinner. After the show at the Eisemann Center we walked back across the street to the hotel and had drinks with some family. We also had a pizza which was very good. A shout out to Lawrence, who delivered our breakfast to our room, who was more than kind and the epitome of first class customer service. I complimented him to the manager, saying that Lawerence was the kind of guy that I wanted to work for my own company. My wife and I loved this hotel, and we plan to stay again the next time there is a show at the Eisemann Center, and our family in town is planning the same. Thank you Marriott! General Manager, General Manager at Renaissance Dallas Richardson Hotel, responded to this review Dear USEnergyPro,It was an absolute pleasure to have you as our guest, and we're truly grateful for your kind words. We're overjoyed that you had a fantastic time with us and that we were able to surpass your expectations. Thank you for acknowledging our efforts in creating a wonderful experience for you. We eagerly anticipate the opportunity to welcome you back, as hosting you was a genuine delight.Best,Ben LoganGeneral Manager

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