The Westin Galleria Dallas

Recent Reviews: 1561

• User:Nick B

  Trip type: Business

  Avoid this hotel

  21 May 2026

  I stayed at this hotel for a week. During my stay, the hotel booked my room to another guest. While in my room, another guest walked right in with their own key. My privacy was violated. I spoke with hotel management immediately after the event, and they could not explain why it happened. Avoid this hotel. They do not value your privacy. Taylor G, Marketing at The Westin Galleria Dallas, responded to this review Thank you for bringing this to our attention. We sincerely apologize for this experience, as guest privacy and safety are of the utmost importance to us. This is not reflective of our standards. We understand how concerning this situation must have been and are reviewing it internally to ensure it is not repeated. We will be sharing this information with our leadership team. We hope to welcome you back in the future and provide the exceptional service and comfort you expect.

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• User:Glenn F

  Trip type: Family

  Not so good experience

  20 May 2026

  I stay at this hotel all the time and have never had a bad experience. My last stay on May 9th when I traveled down for mother's Day to decorate my mom's grave the experience was different. I already had paid for my room and was charged at the hotel again for my room. I understand mistakes however no one wanted to help and when I was transferred to a number that was supposed to help of course voicemail. It took them two days to call back and when calling they acted as if they did not know the situation at first. After I asked if you reviewed the notes for me then it was I know what is needed. The person over the phone chuckled as I was explaining to her and was telling me information that I already knew. Then I was told by the front desk person I spoke with the second time calling I would be comped for my valet parking because of the inconvenience and when explaining that to her over the phone she stated "I don't see this and I can't, I will need to speak with Valet". I explained that it wasn't Valet that said or done anything this is what was told by the front desk agent and again she chuckled as if I was stupid. This was not my normal experience however this time was not cool. As of today I still haven't gotten my refund for the mistake that was made. Taylor G, Marketing at The Westin Galleria Dallas, responded to this review Thank you for your loyalty and for sharing your experience. We sincerely regret that your recent stay did not reflect the high standards you’ve come to expect from us. Please accept our apologies for the frustration caused. We appreciate your detailed feedback, and we will share your comments with our leadership team. We would appreciate the opportunity to connect directly and ensure this is resolved. Please contact us at 972-934-9494 and ask to speak with Michael Trux at your convenience. We hope to welcome you back in the future and provide the exceptional service and comfort you expect.

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• User:dgG8855ME

  Trip type: Business

  Worst Westin I’ve experienced

  17 May 2026

  Awful hotel - I had a room on the 15th floor for a week long conference and the bed pelmet had orange stain on it, made reception aware, there were drilling/ power screwdriver noises at 6am in the morning on two days and again made reception aware, on checkout i again made reception aware of my experience and nothing. The bedding stunk of food or something, not very fresh and this made me wonder about the carpet and other upholstery in the room. Overall it was a disgrace for a Westin and management still never contacted me regarding my experience. WestinGalleriaDallas, at The Westin Galleria Dallas, responded to this review Thank you for sharing your experience. I’m deeply sorry to hear about the issues you encountered during your stay, including the cleanliness of your room, disruptive noises, and lack of follow-up after raising your concerns. It’s clear this caused significant discomfort during your visit, and I truly understand how frustrating this must have been for you. Your feedback is valuable and has been acknowledged, and I hope your next hotel experience is much more positive. If you are able to, we would be grateful of the opportunity to hear more about your experience. Please reach out to Nicholas Stoddart, the Housekeeping Manager, at nicholas.stoddart@westin.com to provide more feedback regarding the issues you had with your bedding and the stains on the headboard of the bed.

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• User:BostonGirl02118

  Trip type: Business

  Falls short of Westin standards

  24 Apr 2026

  You can’t beat the location if you work in the area as it’s attached to the Galleria Mall and you can walk to many of the office buildings without going outside. And the common area in the lobby is nice. After that it goes downhill fast.The hallways and rooms have a musty smell which is a shame because aren’t Westin’s supposed to smell nice? The rooms are large, but old. The bathroom has 1 sink and mine had broken tile and was beat up. The days of any Westin specialness are long over. Yes, it has a heavenly bed. But who can sleep well when the A/C keeps going off at night despite having it low! Why give us the ability to adjust A/C only to shut it off on us because of motion sensors. So I slept horrible.No products out. No lotions. One sad bar of soap. Those screwed-into-the-wall dispensers for shampoo and such I don’t dare use because god-knows when they have been replaced/cleaned. Ordered room service and it showed up like it’s April 2020, handed to me in a paper bag and a styrofoam container with plastic utensils. For a brand that wants to be all sustainable not to give me my own bath products, they see no problem handing me a bag full of plastic and styrofoam. Housekeeping was good, no issues there. It’s still way better than the LM across the street and likely best option in the area but doesn’t live up to the Westin name. Taylor G, Marketing at The Westin Galleria Dallas, responded to this review Thank you for staying with us and taking the time to share your detailed feedback. We are sorry to hear that your experience did not meet our typical Four Diamond standards. We will take this under advisement as we are always looking for ways to enhance the guest experience, and we will share your comments with our leadership team. We hope to have you back in the future and provide you with the exceptional service and comfort you expect.

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• User:Theemergency C

  Trip type: Family

  Will not come back

  17 Apr 2026

  I would not stay at this hotel again. It’s overpriced for what you get. There’s no self-parking unless you pay for valet, no breakfast offered, and the facilities feel outdated. The gym was dirty, and several machines were not working.Check-in and check-out were confusing and poorly managed. During my three-day stay, my room was never cleaned, and no fresh towels were provided, even though I was out of the room most of the day. For $250 per night, I expected a much higher standard.Staff from reception were knocking on my door every day asking why I was there and whether I was extending my stay, even though I had already reserved and paid for three days. It felt intrusive and very disorganized.The only nice part of the hotel is the lobby, but even that is constantly busy and crowded. Taylor G, Marketing at The Westin Galleria Dallas, responded to this review Thank you for staying with us. We were very sorry to read that you had a disappointing experience. We appreciate your detailed feedback, and we will share your comments with our leadership team. Please let us know if there’s anything we can do to improve your opinion. We hope to welcome you back in the future and provide the exceptional service and comfort you expect.

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