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Tru By Hilton Garland Richardson

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Tru By Hilton Garland Richardson

locationGarland, Dallas - TX

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About Tru By Hilton Garland RichardsonAbout Tru By Hilton Garland Richardson

Location

This hotel warmly welcomes guests in Garland.

Facility

The friendly staff at the reception desk are happy to answer any questions. A baggage storage service and a safe are available. Wireless internet access in public areas allows guests to stay connected. The hotel offers a number of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and a lift. There are a number of shops, including a souvenir shop. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the car park for no extra charge. Further services and facilities include a 24-hour security service, room service, an alarm call service and a laundry service. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Rooms have a queen-size bed or a king-size bed. Extra beds can be requested. A safe and a desk are also available. Additional features include a refrigerator and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, a television with satellite/cable channels, a radio, an alarm clock and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a hairdryer. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has non-smoking rooms.

Sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. The sun loungers are perfect for soaking up some sun. The hot tub in the pool area promises pure relaxation. There are many ways to relax or stay active at the hotel, including a gym, billiards, aerobics and a spa.

Meals

The dining area includes a restaurant and a bar. A delicious breakfast provides energy for the rest of the day.

Amenities at Tru By Hilton Garland Richardson Amenities at Tru By Hilton Garland Richardson

  • Facilities

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      Air conditioning

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      Bar(s)

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      Car Park

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      Conference Room

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      Disability-friendly

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      Hotel Safe

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      Laundry Service

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      Lifts

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      Pets

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      Restaurant(s)

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      Room Service

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      Shops

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      TV Room

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      Wifi

  • Hygiene

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      CleanStay (Hilton)

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Sport/Entertainment

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      Aerobics

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      Billiards/Snooker

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      Gym

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      Indoor Pool

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      Jacuzzi

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      Number of Pools

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      Outdoor Pool(s)

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      Sun loungers

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

179

Very Good

48

Average

38

Poor

19

Terrible

37

Recent Reviews: 321

  • User:Ikc D

    Trip type: Family

    Awesome Hotel!

    rating27 Mar 2026

    I recently stayed at the Tru by Hilton Garland/Richardson, and it was an absolute standout experience from start to finish! The "vibes" here are honestly over the top! It has such a modern, high-energy atmosphere that makes you feel welcome the moment you walk through the doors. Once you're in the rooms, that high-energy mellows down. Your room is your own, minimally designed, quiet sanctuary! We were close to Firewheel Town Center, and many walkable restaurants. The front desk team deserves a huge shout-out; they were incredibly friendly, professional, and made the check-in process feel like catching up with old friends. Beyond the great service, I was so impressed by how well-maintained the property is. Everything was impeccably clean, from the vibrant lobby to my actual guest room. It’s rare to find a spot that balances a cool social scene with such high standards of cleanliness. I’m already looking forward to my next visit to the area so I can stay here again. Highly recommended! Definitely worth the price!

  • User:Jennifer J

    Trip type: Family

    Don't waste your time

    rating02 Feb 2026

    We stayed 2 nights for a cheer competition & there were no towels to be found. The ones that were found in the room are all you got. If you asked for more towels they would tell you they didn't have any or you would have to wait til morning and ask housekeeping. One night we asked for pool towels and were given bathroom rugs. We had a better experience than others who traveled in our group. We had another stay booked for the end of the month but cancelled before we checked out.

  • User:Will M

    Trip type: Solo travel

    Filthy and lacks accountability

    rating17 Jan 2026

    I am still here until the morning, but I felt compelled to write this review early. This is easily the worst hotel stay I've ever had due to a lack of cleanliness from the hotel and it's housekeeping staff. On Thursday I asked to have the room cleaned and they did not clean it at all. On Friday I asked again. They came in and put new towels and sheets, but did not clean the bathroom. They left the bathroom with hair in the sink, speckles of feces in the toilet bowl, and some urine stain drops on the bathroom floor. All the front desk could say was sorry. I asked again today (saturday) to have it cleaned and gave them a list of what to pay attention to. They cleaned the sink. Only half way cleaned the toilet (basically just the low, visible part...up around the rim was still filthy, and just left without cleaning the urine stains off the floor. When I informed the front desk, again they just said sorry. At this point I asked if I could be put in another room and they said they didn't have any available. But yet, the parking lot is slightly less than half full. Additionally, they have a garbage can out front that has been overflowing for 2 days in a row now. This hotel is FILTHY and their housekeeping staff will cut corners and try to take shortcuts to get in an out, and the staff takes ZERO accountability. I would avoid this place like the plague, cause quite honestly, you might actually get it staying here.

  • User:MellyRussi

    Trip type: Family

    Good stay with a few issues

    rating20 Dec 2025

    First stay for 6 nights - 2 adults. We stayed Sunday through Saturday, but if you hit a full weekend here where there’s like a sports group or cheer competition, it could be hell as there is a convention center nearby. The hotel could be overrun with kids. We were lucky and our stay was pretty quiet. It’s a different type of hotel and I did know what to expect staying in a tru once before. It’s bright clean and modern and caters to more of a younger crowd in general. A free breakfast is provided each morning in the lobby. There’s an indoor pool and hot tub but it’s been closed since November 25 so that was not open the whole time we were there. The laundry was also out of service the entire time.. the rooms are adequate but on smaller side. The heating and cooling system was not good either too hot or too cold could never find an in between. Beds were comfy. Bathroom stocked with free shampoo, conditioner, body wash, hand wash and lotion, which was nice. There are several restaurants in walking distance, an IHOP, a Buffalo Wild Wings …there is a very small exercise room. The price is good. Overall it’s adequate as a good budget hotel. Staff very friendly. Just few areas for improvement.

  • User:AydenWinters

    Trip type: Family

    Modern Vibe, Great Breakfast, and Kind Staff!

    rating16 Dec 2025

    We were here for the cheer competition at the Curtis Culwell Center next door and we had a wonderful time. The stay was convenient, very close to the hotel. The vibe was modern and hip. We've stayed here before, and we love the breakfast, and how clean and quiet the hotel is. The housekeeping staff makes their rounds and are so kind whenever they stop by. The room is what one should expect from a Tru, simple, modern, and great value. The space is efficiently designed and the price was worth it for all the other reasons. The front desk staff was very personable. We come here every year and I leave a review every year. This hotel is PERFECT for any stay in Garland!!

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