Red Roof Inn & Suites Denton

Recent Reviews: 6

• User:TravelGirlAA88

  Trip type: Business

  Only stay here if your desperate and no other hotels in town available.

  16 Oct 2023

  Hotel is extremely dirty and smells. Sheets did not appear to be changed, I found hair in my bed and the other bed had cigarette burn holes. Trash left from last guest found behind the chair. Hotel staff lives in the hotel (they are very pleasant) but hotel reeks of cooking food, air freshener, and cigarette smoke. Someone was smoking marijuana in hotel the our entire stay. I called the front desk at 6am and complained. It was so strong it woke both me and my son up. The only positive was nice staff, good a/c and hot water. Other than that I would recommend not to stay at this hotel. Madison Velian, Marketing at Red Roof Inn & Suites Denton, responded to this review Hello TravelGirlAA88,We are sorry to hear your recent experience at the RED ROOF INN & SUITES DENTON did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,RecordoRed Roof Management Rediresponse Specialist

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• User:Becky H

  Trip type: Business

  Terrible, dirty rooms w/bugs on bed

  27 Apr 2023

  They should not even receive a "1" We booked 5 rooms for 2 days. The crew came back from eating dinner and prepared for bedtime. bathrooms had black mold growing on it. one dresser had something on it that was not healthy. bugs literally were crawling on the bed. Our crew left within hours of checking in and went to a clean hotel. the hotel did reimburse us for 1 day, and promised to pay us back since we didn't stay but a few hours. however it is now late April and still no repayment. I do not recommend this place to anyone !! Madison RediResponse Specialist, Marketing at Red Roof Inn & Suites Denton, responded to this review Hello Becky,I appreciate you sharing your feedback following your experience at the RED ROOF INN & SUITES DENTON. It is disheartening to hear that your experience did not meet your expectations due to the possible mold in the bathroom, cleanliness of the dresser, pests you reported, and the other concerns you highlighted. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels.Sincerely,Sharma RediResponse Specialist

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• User:marshalls417

  Trip type: Business

  goodtimes

  20 Feb 2020

  i stayed for a couple weeks for work. staff is verry helpful and rooms are nice and clean. lots of cool places to eat right next door too. The manager Andy was the coolest host i have ever met. for the price this has got to be the best hotel on the block.

• User:C4151CNsamanthas

  Trip type:

  Never Again!

  15 Dec 2019

  So we checked in, and the one positive is that they did not charge for our dog. But we got to our room and there was a large puddle on the floor in front of the mini-fridge. There was a large crack in the window. The staff, although very nice and polite, was terrified of my dog, who doesn't bark nor is she aggressive. She asked me many times to stay 8 feet away from her. How is this a dog friendly hotel? And I understand we were on the second floor, but a screen on the window would be nice. Also the photos on the site for a superior room and for what I paid for was not what I got in real life! Sorely disappointed and upset! This is strike two for Red Roof Inn!

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• User:pasherry

  Trip type: Couples

  Basic hotel

  24 Sept 2019

  We stayed here two nights while we were getting work done on our RV. Price was cheap at $56/night for king bed. Close to I-35 and shopping, restaurants and gas stations. Check in was ok, actually it was the only time we saw someone at the counter during our stay. The lobby smelled of cigarette even though it is a no smoking hotel. Our room was on the third floor; there is no elevator but luckily we only had one small bag. The hallway smelled like room deodorizer, bad for anyone with asthma. The room was clean, had a microwave and refrigerator, coffee maker, tv, hairdryer. They advertise as being pet friendly. The water pressure was good and there was plenty of hot water. The room was quiet. Minimal toiletries provided and towels were worn. The bed was not very comfortable. There is a washer and dryer on the first floor as well as vending machines. We saw an outdoor pool. It appeared that many of the folks we saw are long term guests. Overall a worn looking hotel that provides basic needs and nothing more.

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