Hometowne Studios Denver - Glendale/ Cherry Creek

Recent Reviews: 88

• User:Voyage50550603254

  Trip type: Family

  This place shouldn’t even be open. It should be against any kind of health law.

  10 Feb 2026

  This is the worst place ever to go. I would rather sleep in my car and never go visit this hotel again. If you book here you will regret it. Madison Velian, Marketing at HomeTowne Studios Denver - Glendale/ Cherry Creek, responded to this review Dear Voyage50550603254,Thank you for taking the time to share your feedback following your stay at the HomeTowne Studios Denver - Glendale- Cherry Creek. We are deeply concerned by your feedback and sincerely apologize that your experience fell so far short of our expectations.We aim to provide you with an exceptional experience at Red Roof. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely, Hannah Red Roof Management RediResponse Specialist

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• User:Betsy B

  Trip type: Family

  Crimes are happening here

  06 Jun 2025

  Room was disgusting and vibe of the entire place was halfway house. We didn’t stay longer than five minutes before returning to the desk and informing the gal we were leaving. Best part was she didn’t dispute giving us a full refund at all. This hotel should be removed from every major booking website. Madison Velian, Marketing at HomeTowne Studios Denver - Glendale/ Cherry Creek, responded to this review Dear Betsy, We are sorry to hear your recent experience at the HomeTowne Studios Denver - Glendale/ Cherry Creek did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback.  Sincerely,JonathanRed Roof Management RediResponse Specialist

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• User:emersong959

  Trip type: Solo travel

  Worst

  20 Mar 2025

  The only positive thing I can say about this hotel is that it’s affordable and close to Denver. Unfortunately, the negatives far outweigh that.I stayed for four nights, and from the very first night, my key card wasn’t working. I had to go back and forth to the front desk four times before a staff member finally used a gadget to open my door. I was told I could switch rooms the next day, but only because housekeeping didn’t show up, they had no available rooms that night.After transferring, I faced the same issue on my fourth night—the key card wouldn’t work again. The staff attempted to use the gadget, but it failed, and a pregnant employee had to manually open my door.Security and cleanliness here are horrible. I was repeatedly woken up by people screaming and wandering the hallways at night, and trash was scattered everywhere. My room was also extremely dirty.This place needs serious attention from health and security agencies. I would not recommend staying here. Madison Velian, Marketing at HomeTowne Studios Denver - Glendale/ Cherry Creek, responded to this review Dear Emerson, Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios Denver - Glendale/ Cherry Creek. We sincerely appreciate your comments regarding the rate and how convenient the location for you. However, we're very sorry you were unhappy with your experience. You indicated that you were having a a hard time in accessing the room using the key card and were unsatisfied with the cleanliness of the room. On your next stay, should you have any concern with the room, please continue reaching out on the front desk.I will make sure to share your comments with the rest of our team. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,JoeRed Roof Management RediResponse Specialist

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• User:Gibb S

  Trip type: Family

  Reservations not honored

  30 Sept 2024

  Do not trust. My wife reserved a suite four months in advance. It was expressly stated in writing that no deposit was required, so none was put down. On the first evening of our reservation, hours before the advertised close of registration, we presented ourselves at the front desk, only to be told that our reservation had been unilaterally cancelled earlier that day. In rude terms, and with insinuations that this was somehow our fault for believing what they had advertised, we were told that there were no other vacancies, and that we had no remedy. We were turned away into the night to find other shelter, which we accomplished only hours later when we got the last available room in a much more expensive hotel. Days later, we were able to relocate to more affordable lodging, which was still more expensive than what we had reserved. There we remained for the rest of our two-week vacation. Complaints to the customer relations office of the parent corporation, Red Roof, produced only repetitive canned responses offering absolutely nothing other than the assurance that they were sorry that we were unhappy. Unless you are willing to litigate for damages based on reasonable reliance (we ultimately were not), just stay away. Madison Velian, Marketing at HomeTowne Studios Denver - Glendale/ Cherry Creek, responded to this review Thank you for taking the time to tell us about your experience at the HomeTowne Studios Denver - Glendale/ Cherry Creek, Gibb. It was saddened to read that your experience did not meet your expectations. You stated that your reservation was canceled and the poor interactions you had with our staff hindered your stay. As such, your feedback may be taken into account.Thanks to your feedback, Red Roof can work towards making the necessary changes. Have a good day.Very truly yours,XaoRed Roof ManagementRediResponse Specialist

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• User:Road04405388995

  Trip type: Couples

  I'd rather sleep in my car

  05 Jul 2024

  The good: clean bed, clean toilet. The good ends there.Bottom Line: AVOID this place at all costs.We arrived past 1 am and were given a room on the 3rd floor. The elevator was broken so we climbed 2 flights up the stairwell. This is where you can tell that the grounds are not being maintained. There were random items stowed away in the corners of the stairwell, as if someone's belongings are being temporarily stored there. There was fresh turd (dog's I can only hope) on one landing. When I used the other stairwell hoping to avoid this experience again, it was worse. It feels hazardous just to breathe the air in there.When we finally arrived at the room, we saw that the lock was badly damaged as if someone had gone at it with a heavy object. The door didn't completely close. The toilet flush was faulty, with water running all night. No toilet paper. No trash can.We had only our exhaustion to help us fall asleep that night. Madison Velian, Marketing at HomeTowne Studios Denver - Glendale/ Cherry Creek, responded to this review Dear Valued Guest, Thank you for taking the time to tell us about your stay at the HOMETOWNE STUDIOS DENVER - GLENDALE CHERRY CREEK. I am glad you found your bed to be clean and the toilet. However, I am disappointed that your experience did not meet your full expectations, prompting your 1/5 score. Please accept our sincerest apologies for the broken elevator, the damaged lock along with the other concerns mentioned. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be shared with management in an effort to address your concerns. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your concerns. Very truly yours,OliviaRed Roof Management RediResponse Specialist

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