Hyatt Place Denver/Downtown

Recent Reviews: 1704

• User:angelea s

  Trip type: Family

  Great valet!

  12 Jun 2026

  Jim R. working valet at Hyatt Place Downtown Denver made the experience exceptional. He was polite, genuine, and incredibly quick, making everything smooth and stress-free from the moment we arrived. It’s rare to come across someone who is both professional and personable, and Jim truly stood out. I highly recommend using valet when he is working—you won’t be disappointed!

• User:Lois R

  Trip type:

  Great hotel in a super location!

  10 Jun 2026

  The check-in staff were very helpful. Staff in the breakfast room were great and the breakfast was very good. We had eggs, hash browns and a meat each morning. Our rooms had two queens and a living area which was nice for relaxing and visiting with the other people in our party. They were in the room next door and also had two queens with a living area. The bathroom was clean and provided all the amenities we needed. The location was great with so many restaurants and coffee shops in the area. We also appreciated the water available in the lobby.

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• User:Jeanne C

  Trip type: Solo travel

  Great Valet service

  09 Jun 2026

  Shout out to Jim R who was an excellent valet and helped me out when I arrived a little stressed. Thank you! Great service

• User:Jean E

  Trip type: Family

  Great experience!

  06 Jun 2026

  Everything was wonderful! The facility was clean, comfortable and pleasant. I will absolutely stay again the next time I am in Denver. The staff was pleasant and helpful. We especially appreciated Jim R. With the valet parking. He took very good care of us and the car. He was personable and so helpful!

• User:Madison H

  Trip type: Business

  Do NOT stay at this hotel if you want to have a good experience in Denver!!!

  01 Jun 2026

  The front desk staff were the most incompetent people I have ever encountered. I was there for a conference with my company, which I was informed had already been paid for. When I checked in, I gave my personal credit card and double checked with the lady checking me in that my card would only be used for incidentals, to where she agreed. I was placed on the 10th floor and had no idea there was construction occurring on the 12th floor, where it wasn't a huge issue, it would've been nice to have been told. The elevators in the hotel were also down half of the time, which was very inconvenient, as there were 2 other big events happening in the area and the hotel was busy. I also became aware that a few individuals were stuck in one of the elevators for a couple of hours, which was very frustrating as that could've been one of my colleagues or I. The main issue with my stay was that as I was checking out of the hotel, I wasn't made aware that I was being charged for not only the hotel room but for overnight valet for 2 nights for a vehicle that I did not have. The way I found out about the charges was from my colleague who had asked me if I had also been charged $600 from the hotel. When I looked at my credit card transactions, I noticed 2 pending charges, one for $606.98 and the other for $156. My colleague was speaking with, what I presume to be the front desk manager, about what was going on. The manager had a stack of papers, and I recall her saying "this is what our sales department gave us", which gave me the impression that she had no idea what to do. Instead of trying to help us understand what was going on or be helpful, she kept giving us "reasons" as to why there was no communication to us about anything regarding our stay or why we were misinformed. My colleagues and I weren't anticipating having this issue and were late to our conference, so my company had to reimburse me personally, which was very inconvenient. On our way to the airport, I received the receipt from my stay, which I had to forward to my manager to be reimbursed. That's when I noticed the valet charge for 2 nights for a red Ford mustang, as to which I was not in possession of. I, of course, was furious and tried getting in contact with someone at the front desk to get these charges refunded. I called them 5 times and never got through to anyone. I then called the corporate office to inform them of my situation and get the charges refunded. The lady at the corporate office was very understanding and helpful and was actually able to get me in contact with someone at my hotel's front desk. I explained the situation and the lady did say she was sorry and that the charges for the valet would be refunded. Overall, there was a lot of miscommunications, the staff was very unorganized, and I was very unhappy with my experience. I will not be coming back to this hotel, nor will I recommend anyone to stay here.

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