Staybridge Suites Denver South - Highlands Ranch

Recent Reviews: 33

• User:LT_Dallas

  Trip type: Family

  Good Location, a little dated but comfortable

  09 Mar 2026

  This is a good location for Littleton or Centennial. The rates are fair, it includes breakfast and the rooms are comfortable. It is showing some age, but it is kept clean. There are minimal items in the kitchens, but enough to get by for a few days. The view of the mountains is very pretty. What they do for fragrance throughout the hotel, especially in the guestrooms, is OVERWHELMING, causing me a migraine. That needs to be corrected, or something a guest can correct. And, they need to greet rewards members at least with a bottle of water. Breakfast has good variety. They always seem to be short staffed, but overall would recommend. IHG Service, Owner at Staybridge Suites Denver South - Highlands Ranch by IHG, responded to this review Hi LT_Dallas,Thank you for staying at Staybridge Suites Denver South - Highlands Ranch and sharing your experience. Your business with IHG® Hotels & Resorts is greatly appreciated.We aim to ensure your stay is both welcoming and comfortable by delivering exceptional service and top-quality accommodations. I apologize for not meeting your expectations. We value every comment we receive, as we know it helps us achieve our mission of building fantastic hotels that guests love. This is also a goal our hotel partners share, so I have forwarded your feedback to the hotel management so we can improve our services.We value your feedback and welcome the opportunity to serve you better.Warm regards,Crisel V.Case ManagerIHG® Hotels & Resorts Service

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• User:Marci M

  Trip type: Solo travel

  Disappointed... Don't stay here if you have any pet sensitivities or allergies as the ENTIRE hotel is pet friendly.

  08 Jan 2026

  I checked in on Thursday evening, January 1, 2026, after traveling from Southern California to Denver to celebrate a late Christmas with my daughter who lives in the area. I had stayed at this hotel previously and had a wonderful experience - so much so that I left a glowing five-star review, posted multiple photos, and even a video. I was genuinely excited to stay again.Unfortunately, that excitement was very short-lived.At check-in, I requested a top floor room and was assigned a second-floor room instead. I understand that requests are not guaranteed, so I accepted this without issue and went to my room. About an hour after unpacking, I began sneezing and coughing and felt a tightness in my lungs. As someone who suffers from allergies, I assumed this was a normal reaction, took allergy medication, and went to bed. I woke up multiple times during the night coughing and sneezing and generally feeling unwell.The next morning I woke up with extremely red, swollen, itchy, watery eyes and severe congestion. I quickly showered and prepared to leave. As I passed the front desk, I stopped and asked (Pam) a simple question: “I’m in room 209 - is that a pet room?” She replied, “The entire hotel is pet-friendly.”I asked for clarification: “You mean every single room is a pet room?” She again replied “The entire hotel is pet-friendly.”…. I then replied “Well, I guess that explains this (as I pointed to my very swollen red watery eyes and congested nose) She responded very curtly, “YEP”I was genuinely shocked. That policy seems unnecessary, impractical, and a significant deviation from standard hospitality practices.I left the property very upset and concerned about how I would make it through the remaining 3 nights feeling as terrible as I did. I contacted IHG through their website and spoke with a compassionate and helpful agent named Girlie. She fully understood my concerns and attempted to contact the hotel multiple times, but no one answered. She told me she would send the details via urgent fax and that someone would contact me within 24 hours. She confirmed that I was not currently at the hotel and asked for the best phone number to reach me; I provided my cell phone number.No one ever contacted me.I waited the full 24 hours, then followed up again with IHG. Shortly after my follow up, I was contacted briefly by the hotel manager, Brad. During our short conversation, I explained both my frustration with the all-pet policy and my physical reaction to the room. He stated that he had called me the night before, but that he had called the room - even though he already knew I was not on property and had my cell phone number. He then abruptly hung up on me mid-sentence…This makes it very difficult to believe that he made any sincere effort to reach or assist me. He did not leave a message (if in fact he did call the room), he did not call my cell phone, and did not attempt any other form of contact.Additionally, I was later provided with the hotel’s internal response notes, which were both inaccurate and insulting. Brad referred to my allergy reaction as “alleged,” falsely stated that I had already stayed 5 nights when my reservation was only 4 nights total and I had only stayed ONE night at that point, and labeled me as rude for simply stating facts and expressing legitimate concerns. His tone reflected a lack of empathy, professionalism, and accountability.My reaction was not subtle or fabricated. My eyes were visibly red, swollen, and burning. I relied on allergy pills, allergy eye drops, and allergy nasal spray continuously just to function. Anyone who saw me could tell something was wrong, I looked (and felt) terrible. This situation is not merely an inconvenience, it is a health and accessibility issue. By refusing to offer any pet-free accommodations and by dismissing my physical reaction as “alleged,” the hotel failed to engage in any reasonable effort to accommodate a health-related accessibility need. I feel this issue needs to be reviewed not only as a service failure, but as a failure to reasonably accommodate a health-related accessibility need.To be clear: I fully support hotels being pet-friendly. I understand how important that is for many travelers. However, designating every single room as pet-friendly eliminates any option for guests with allergies, sensitivities, or even simple personal preferences for a pet-free environment. Accommodating one group should not require completely disregard of another.This is not “me versus pets.” This is a common-sense operational concern. There is absolutely no reason this hotel could not designate a pet-free floor or a portion of rooms to accommodate guests with allergies or sensitivities, while still serving pet owners. The current policy suggests that the people who implemented it do not personally suffer from allergies and did not consider how it would impact others.I am deeply disappointed — in the condition of the room, in the dismissive responses I received, and in the complete lack of basic human compassion shown by a hotel manager in the hospitality industry. IHG Service, Owner at Staybridge Suites Denver South - Highlands Ranch by IHG, responded to this review Hi Marci M,Thank you for choosing our Staybridge Suites Denver South Highlands Ranch for your travel needs and for sharing your feedback. I am glad to have hosted one of our valued guests. I trust that all is well.Your safety and comfort are always our top priorities. I am truly sorry to learn about your experience and the concerns you encountered during your stay. Please know that I have shared your comments with our hotel management team, and they are reviewing the matter to ensure appropriate actions are taken and improvements are made. To assist you further, kindly email your reservation details, contact information, and your Tripadvisor username to IHGService@ihg.com.We hope you give us another opportunity to share a more positive experience with you soon.Safe travels,Glaiza G.Case ManagerIHG Hotels & Resorts Service

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• User:bruce m

  Trip type: Couples

  Loved the whole experience

  23 Jul 2025

  Employees were super nice and extremely accommodating. We were treated to a quiet clean room. The bed was super comfortable and you can't find a better location. The views are beautiful too. Oh and the very best continental breakfast is included.

• User:CMC1979_7

  Trip type: Family

  This is our favorite hotel!

  09 Dec 2024

  This is our favorite Staybridge. It is always very clean, front desk staff are very respectful and friendly.The rooms are spacious and comfortable.Breakfast service has an excellent selection and the dining area is very clean and comfortable. There are views of the mountains while you eat. Lovely.

• User:marceld947

  Trip type: Business

  Nice, easy going hotel in the middle of nowhere.

  18 Aug 2024

  Location-wise, the hotel is in a pretty offbeat location, but as 7 other hotels are clustered around it, it's probably urban planning. The rooms are roomy and well-maintained. The breakfast was above my expectations, fresh strawberries, waffles, bacon, sausages etc. you do need a car, as it's impossible to get to the metro or any restaurant (except one) without it (unless you want to walk 3+ miles next to a busy road without a pedestrian walk).

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