Red Roof Inn Detroit-Rochester Hills/ Auburn Hills

Recent Reviews: 231

• User:Eryn W

  Trip type: Family

  Terrible!

  24 Apr 2026

  We were very disappointed with our stay at the Vestavia Hills Red Roof Inn. The sign out front said New Rooms, New Team, …..What we got was not one single room cleaning in 4 days.When we specifically asked for cleaning after day 2, we were told they would be cleaned the next day. We left again to provide time to do so and when we returned, the room had not been cleaned again! We asked the desk clerk about it and she said she would ask them to “that afternoon.” Didn’t happen. Every time we needed more room items we had to go to the office to get them, at night, as we were told they would not be available during the daytime. Additionally, there were 2 nights when there were several unsavory characters hanging out in the dog walk area. We won’t be staying there again! Madison Velian, Marketing at Red Roof Inn Detroit-Rochester Hills / Auburn Hills, responded to this review Dear 860erynw,Thank you for taking the time to share your experience at Red Roof Inn Detroit-Rochester Hills/Auburn HIlls. It is disheartening to learn about the disappointment regarding the room service as well as the difficulties obtaining necessary room items. We have taken note of your feedback regarding the individuals you enountered.We appreciate you bringing this to our attention so we can make the necessary improvements. Thank you for choosing Red Roof. I do hope that you will return to any of our other brand locations in the future. Sincerely,ViktorRed Roof ManagementRediResponse Specialist

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• User:Anthonys3509QD

  Trip type:

  Total pit. 6 Mexicans living in 1 room. Unsafe and not a place to go

  06 Aug 2025

  Pathetic at best. Loud, tons of pot smoking. McDonald's is constantly busy and loud. Too many people working here and living here. Poorly managed. Matt, Anthony, and Austin are worthless and non existent when you go to the lobby. Chick in 1i8 who works at the hotel as houskeeping does not pick up after her 2 dogs and I have pics of the male dog pissing on my door. She is constantly in the lobby doing nothing and no work. Did Anthony, Matt, and Austin do anything about it? No. I urger you to find another place to stay becaus this is just a PIT! Madison Velian, Marketing at Red Roof Inn Detroit-Rochester Hills / Auburn Hills, responded to this review Dear Anthony S,We are sorry to hear your recent experience at the Red Roof Inn Detroit-Rochester Hills-Auburn Hills did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,JMRed Roof Management RediResponse Specialist

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• User:DokTSD

  Trip type: Solo travel

  Not maintained, clean nor toilet functional

  11 Jul 2025

  I know it’s supposed to be a cheap place to stay, but I expected it to at least be clean, maintained and bug- free. Unfortunately, it wasn’t not. The bathroom walls were chipped away (see photo). No plungers in the drains. The carpet had been replaced with linoleum, which had sticky spots (ick!) and gritty spots (ugh!). The toilet doesn’t flush and when I told the front desk, they said “Yeah that toilet hardly ever works.” (But didn’t fix it.) There were permanent stains on the sheets. The lights outside the door attract flying insects, which swoop into the room when I open the door. Every time I went to use the badge key, it wouldn’t work, so I’d have to go to the office to get it reset. The neighbors were loud through the paper thin walls. I felt a little threatened by the staring eyes in the parking lot, especially at night. What was good? The tv worked. There was soap, shampoo and conditioner provided. The bed was comfortable. Madison Velian, Marketing at Red Roof Inn Detroit-Rochester Hills / Auburn Hills, responded to this review Dear DokTSD,I appreciate you sharing your feedback following your stay at the Red Roof Inn Detroit-Rochester Hills/Auburn HIlls. We appreciate your positive comments about the television and the comfort of the bed. I was disheartened to read that your stay fell short of your expectations due to the condition of the toilet and the insects you mentioned. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we would love to have another chance to provide you with a better experience the next time you're in town.Sincerely,DevineRed Roof ManagementRediResponse Specialist

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• User:Mervat A

  Trip type: Solo travel

  Terrible decision to stay here

  21 Jan 2025

  The worst customer service been waiting 4 hours for them to fix my heat it’s 5 degrees out no tv working no phone and every time I ask they say we have no one to help talked to several people no luck Norma said I have more rooms to do while I’m freezing here Madison Velian, Marketing at Red Roof Inn Detroit-Rochester Hills / Auburn Hills, responded to this review Dear 191mervata, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Detroit-Rochester Hills/Auburn Hills. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the television and heater not working. We also apologize for the poor interaction you have with Norma. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar issues in the future. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,MatthewRed Roof Management RediResponse Specialist

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• User:Vanessa R

  Trip type: Solo travel

  Good stay

  20 Sept 2024

  The room was clean and smelled good there were no issues. The staff was friendly and went out of their way to make sure I enjoyed my stay. The front desk was friendly as well as housekeeping front desk even called me 30 mins after check in to make sure everything was to my liking.I will definitely stay again. Madison Velian, Marketing at Red Roof Inn Detroit-Rochester Hills / Auburn Hills, responded to this review Dear Vanessa, Thank you for taking the time to tell us details about your experience at the Red Roof Inn Detroit -Rochester Hills/Auburn Hills. It’s heartwarming to see that our amazing staff left an lastly impression during your visit by being very friendly, the cleanliness and the odor of the room meeting your expectations, prompting your 5/5 score. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,NishayeRed Roof Management RediResponse Specialist

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