Sonesta Simply Suites Somerset

Recent Reviews: 108

• User:Shibo C

  Trip type: Couples

  Serious Safety, Cleanliness, and Service Failure at Sonesta Simply Suites Somerset

  05 Jul 2026

• User:Ann S

  Trip type: Solo travel

  Did not feel comfortable there

  02 Oct 2025

  Room was banged up with chucks of flooring missing. Large old noisy refrigerator in the kitchenette. Signs posted about not having parties. Ok if you are looking to save a few dollars, but if looking for a secure, nice place to stay, I wouldn't recommend. Guest Services, Guest Services / Front Office at Sonesta Simply Suites Somerset, responded to this review Dear Ann,We appreciate you taking the time to leave us your feedback. We're sincerely sorry to hear about any disappointment with the accommodations and amenities that you received during your visit. We always want our guests to have the best experience possible, so we will be sure to discuss your concerns internally and make any improvements where necessary. It is our hope that you'll consider giving us another chance soon; we're confident that we can impress you.

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• User:Klnstr_21

  Trip type: Solo travel

  Lipstick on a Pig

  29 Jun 2024

  First off let me say that the photos that are previously posted are misleading because that’t not how it looks now. They are old. I just left there snd have stayed there for months.If you’re looking for a quality place to stay that’s relaxing and reasonably priced, this is not it. The hotel just finished “remodeling” and let mw tell you, they should get their money back. They got played. The hotel staff is nice enough but are inept at their job. When I first spoke to their “manager” to get an extended stay price, he gave me a fairly decent one or so I thought. The price was for a room that was for your typical room, not a one bedroom suite on the third floor near the elevator. While I was in that room, I could hear the elevator make a constant whining noise. So I moved to the first floor, a bigger room. I asked about the price, I was told there wouldn’t be an increase. Meaning I paid the bigger room price for my smaller room. There were several instances where people would be yelling, running down hall ways, banging on different doors throughout the night and when complained against nothing was done. There would be people stomping up stairs for hours and again nothing done. There is a difference between walking hard and stomping. When the hotel help said they called, the stomping got worse. No one would cone and listen, they’d just say they already called. There’re notices every where about smoking cigarette and pot every where yet I’d smell it constantly in my room. And agin nothing done. The photos I posted are after the “renovations”. High price for a 1 star. The only reason I gave them 2 stars is because they didn’t increase my rent and they were niceish. Guest Services, Guest Services / Front Office at Sonesta Simply Suites Somerset, responded to this review We're so shocked to hear that you didn't have a good time with us overall. You stayed with us pleasantly for about 2 years. Many times, guests make noise, and we try our best to control them. When you had noise complaints, we either moved the guest or moved you as per your liking, as you were one of our best guests at the hotel. We kept the room rate the same for the bigger room as a courtesy to you, our long-term guest. We still have your colleague staying with us pleasantly with no complaints. We spent hundreds and thousands to improve the overall conditions of the hotel for a better hospitality experience for guests like you. Hence, we are really shocked to hear your disappointments as they were not conveyed in any shape and form during your stay with us. We would have certainly taken all necessary steps to rectify any discomfort to you if the issues were conveyed to us. Please accept our apologies for any inconvenience. All of your feedback is gratefully received. However, please contact one of the management team members in the future so we can correct any issues immediately.Thank you!Management

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• User:whileitravel

  Trip type: Couples

  No redeeming qualities. Avoid.

  21 Oct 2023

  Front desk had a poor attitude. Behaved like they were doing you a favor when you would request linen.Rooms are dated. Haven't seen a lick of paint since it was built. Curtains and carpet smell of mildew. AC maintenance also lacking.Worse still, they increased the rate without authorization. Management team refused to help.This place lacks the basics. Customer care doesn't exist. They're hot there too please the customer, but fill their pockets. No redeeming qualities.Avoid at all cost. Guest Services, Guest Services / Front Office at Sonesta Simply Suites Somerset, responded to this review First, we would like to sincerely apologize that your stay disappointed you. There is never an excuse for poor service, so rest assured we will speak with our team to ensure every guest is treated with respect. Your additional comments are gratefully received and will be used to help us make improvements where necessary. Please be well, and we hope you have safe travels.

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• User:Igflitz917

  Trip type:

  Pit

  04 Sept 2022

  We used Sonesta points for this (no cash out of pocket) and felt we overpaid. We were traveling with our adult daughter and thought a suite with a separate bedroom would be perfect. BIG problem: The hvac control is in the living room and there is NO vent in the bedroom. So the bedroom was warm and stuffy, making sleeping very difficult. The building itself is an eyesore.Some positives: bathroom passed the throne test with flying colors; lighting was decent; towels, considering the price point, were satisfactory. Room itself was decent sized. Check in/out was quick and pleasant. Clair Brevard, General Manager at Sonesta Simply Suites Somerset, responded to this review We apologize for the experience that you had. We are happy that you liked the bathroom and the room was big for you. Please feel free to email and tell me which room you stayed in so that we could fix that vent. Clair.brevard@aimhosp.com

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