DoubleTree Resort by Hilton Hotel Grand Key - Key West

Name: DoubleTree Resort by Hilton Hotel Grand Key - Key West
Address: 3990 S Roosevelt Blvd, Florida Keys - FL, united-states
Telephone: +44-204-505-9777
Rating: 4

Key West, Florida Keys - FL, United States

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About DoubleTree Resort by Hilton Hotel Grand Key - Key West

location

Located on the quieter side of Key West, the tropical-style resort offers a complimentary shuttle service to the beach, 1.5 km away, as well as to Duval Street, the airport and the golf course.

facility

The resort welcomes guests in a 4-storey building with a lift and 216 non-smoking rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a cloakroom, baggage storage service, safe, cash machine and drinks machine. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The resort has a range of facilities for guests with disabilities. The complex has wheelchair-accessible facilities. There are a number of shops, including a souvenir shop. Additional facilities include a newspaper stand. Guests arriving by car can park their vehicles in the car park for a fee. Further services and facilities include a childcare service, room service, a laundry service and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area. A business centre with fax machine and projector is available.

rooms

Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. Guests can enjoy the view of the pool from a balcony or terrace. All rooms are carpeted and include a double bed, a queen-size bed or a king-size bed. Children's beds can be requested for younger guests. Valuables can be securely stored in a safe. Additional features include a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge) are provided as well. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. Wheelchair-accessible rooms can also be booked. Family rooms are available for parents with children.

sport

Guests can work out or just relax in the outdoor and indoor pools. Kids can splash about in a special swimming area just for them. Refreshing drinks at the pool bar and a relaxing soak in the hot tub offer the perfect way to unwind. Sun loungers and parasols on the sun terrace create a perfect space for guests to relax and unwind. There are many ways to relax or stay active at the resort, including diving and a gym. Guests of all ages have the opportunity to enjoy a fun entertainment programme.

meals

The dining area includes a restaurant (with high chairs) and a bar. A wide variety of dishes are served at all three main mealtimes. Guests can enjoy lunch and dinner as a set menu. Staff are also happy to provide children's meals. The resort offers a selection of alcoholic and non-alcoholic beverages.

Amenities at DoubleTree Resort by Hilton Hotel Grand Key - Key West

Facilities
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  Air conditioning
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  Lobby
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  Shops
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  Conference Room
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  Internet access
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  Room Service
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  Laundry Service
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  Bicycle Hire
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  Kids Club
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  Pets
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  Elevator/ Lift
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  Ironing services
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  Laundry
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  Newspaper
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  Parking
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  Smoke detector
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  Smoking rooms
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  Wifi
Beauty and Spa
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  Massage
Business Center and Conferences
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  Business Center
Common Area
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  Reception
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  Sun Deck
Distances
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  Beach
Family and Kids
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  Childcare service
General Services
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  Concierge
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  Luggage storage
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  Multilingual Staff
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  Pool/ Beach towels
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  Wheelchair
Hotel Type
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  Family-friendly Hotel
Hygiene
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  Contactless check-in/-out
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  Protective equipment for employees
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  Packaged meals
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  Protective equipment for guests
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  Gym/ Fitness centre
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  First-aid services
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Continental Breakfast
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  Bar
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  Restaurant
Object Information
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  Fax
Outdoor Activities and Sports
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  Outdoor sports
Payment
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  ATM
Room Facilities
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  Shower
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  Bathtub
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  Hairdryer
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  Fridge
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  TV
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  Room service
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  Toiletries
Security
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  Fire extinguishers
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  Security Guard
Shopping
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  Souvenir shop
Sport/Entertainment
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  Outdoor Pool(s)
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  Swimming Pool
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  Gym
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  Golf
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  Events
Transfers
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  Airport Transfers

Location

Around this property:

Golf Course

1500 m

Tourist Centre

4000 m

City Centre

5000 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

2329

Very Good

1491

Average

638

Poor

300

Terrible

280

Recent Reviews: 5038

User:Nathan J
Trip type: Business
Wonderful Staff!
29 Apr 2026
Great customer service is rare these days. However, Michelle, Jason, and Z were fantastic.!! Their customer service truly made my experience grand. I look forward to another visit in the future. VrN. Jackson General Manager, Guest Services / Front Office at Doubletree Resort By Hilton Hotel Grand Key - Key West, responded to this review What a joy to read your review, N. Jackson. Knowing that Michelle, Jason, and Z left such a strong impression on you is truly rewarding for our team. It means so much to hear that their dedication helped make your time at DoubleTree by Hilton Grand Key Resort-Key West memorable. We cannot wait to welcome you back for another stay!
User:pedropinheiroo
Trip type: Friends getaway
Sunny Day in Key West
21 Apr 2026
I simply had a glorious summer day with my friends at this resort. It was only for one night, so the highlight was our morning, which started with a delicious breakfast where David was incredibly friendly and welcoming. Afterward, we enjoyed the pool and the hot tub. Finally, we just spent some time kicking back on our balcony. I want to thank everyone I interacted with on the Hilton app chat (a feature I love using to get familiar with the hotels I visit). Thank you, Renata <3, Jason, Jessica, and Michelle. General Manager, Guest Services / Front Office at Doubletree Resort By Hilton Hotel Grand Key - Key West, responded to this review We are absolutely delighted, pedropinheiroo, to hear how much you enjoyed your stay at DoubleTree by Hilton Grand Key Resort-Key West! It sounds like your visit was filled with wonderful moments—from relaxing by the pool to enjoying quiet time on your balcony, as well as starting the day with a delicious breakfast. We are especially pleased to know how much David's warm welcome and the support from Renata, Jason, Jessica, and Michelle on the Hilton app chat made a difference for you.Your appreciation means a lot to our entire team. We would love to welcome you and your friends back for another sunny day in Key West!
User:NorthStar63036419840
Trip type: Couples
Getaway Trip
16 Apr 2026
Beautiful Hotel, Room was excellent, beautiful pool General Manager, Guest Services / Front Office at Doubletree Resort By Hilton Hotel Grand Key - Key West, responded to this review We are grateful for your kind words, NorthStar63036419840. Knowing you enjoyed your room and found the pool inviting makes us happy. It is wonderful to hear your getaway to DoubleTree by Hilton Grand Key Resort-Key West was such a success! We hope to see you again on your next visit.
User:adventureevermore
Trip type: Family
nice enough hotel and cheaper than other options but not walk distance to Old town
15 Apr 2026
I stayed here on my trip to Key West because it was cheaper than staying closer to the main Old Town area. It's not quite as convenient as Old Town hotels, but it was nice that the hotel offered a free shuttle to this area as well as the beach.The hotel itself was nice enough and had a nice outdoor pool area, but I would probably prefer to stay in the Old Town area next time to be in walking distance of everything I want to do. General Manager, Guest Services / Front Office at Doubletree Resort By Hilton Hotel Grand Key - Key West, responded to this review Thank you for sharing your experience with us, adventureevermore. We are pleased to hear that you found value in what DoubleTree by Hilton Grand Key Resort-Key West offers and that our complimentary shuttle made getting around a bit easier during your visit.It is great to know you liked our outdoor pool area, though we understand how important location can be when exploring Key West. Should your travels bring you back, we would be happy to welcome you again and support another memorable stay.
User:Deb M
Trip type: Couples
Book elsewhere
14 Apr 2026
Just checked out April 14, 2026. I dont normally do reviews or file complaints, but in this case was compelled too. If you’re looking for a hotel where you want to feel not welcomed and treated with disrespect from the front desk, be put into a room next to barking dogs then look no further this is your place. Customer service is their last priority…but hey they have warm cookies upon arrival. I would stay clear of this hotel. General Manager, Guest Services / Front Office at Doubletree Resort By Hilton Hotel Grand Key - Key West, responded to this review Deb, thank you for your review. We looked over our records and I do not see any flags raised while you were here on property.