Havana Cabana at Key West

Recent Reviews: 3680

• User:997shaunak

  Trip type:

  Less than expected

  11 Jun 2026

  Unfortunately, the staff was not friendly, with the exception of the shuttle drivers and Olga, the concierge. The bartenders were the worst, mediocre drinks and zero hospitality. The food was cold and overpriced. The pool was nice but the waterfall was broken, which was disappointing. The rooms were clean and the bed was comfortable. The hotel would benefit from bar height chairs on the balcony, to enjoy the beautiful views while sitting outside. The chairs provided were the exact height of railing. I was disappointed, this was our long overdue honeymoon, accommodating staff would have been nice.

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• User:richie894

  Trip type: Family

  Mid and annoying construction work going on

  10 Jun 2026

  Disappointed with hotel. Just average for me. Definitely did not look as nice as pics show. 1. Charges were so confusing with different rates and some including resort charges and some not. Not one could give me a straight answer of what each rate is included. Cost was originally quoted as $800 ish for my stay, email confirmation said $1050. Called twice to ask them send me updated and corrected booking confirmation to avoid any confusion at check in. Never received it. Also note they slap a 1% charge for using a credit card at checkout. Was not mentioned at check in. Or checkout to be honest. Noticed on final invoice and questioned it. 2. At time of writing this review hotel was under construction/ renovation of rooms. Zero mention at check in, via prior email or on website to notify guests. Usually hotels inform guests when construction is happening at a property. Walked into room and loud hammering and drilling noises coming through wall. Contractors throwing trash from upper level down to parking lot missing my parked car by inches.3. Water dripping from room ceiling onto wet bed below. Pic attached to this review. Went to front desk and requested room change. There was also lots of standing water in corridors and around building. My daughter slipped and grazed her knee on last night. They obviously have water issues resort-wide which need addressing. 4. Front desk: my pet peeve - never asked how my stay was when I checked out. Also when went back to tell them about leaking roof and construction noise, zero apology or compassion to my concern.5. Pool was very nice, and quiet. Mornings we were often only people in pool. Never saw same people on other days, indicating many people must just be staying one night. 6. Location: kind of on the outskirts of town, 10-15 minute drive from old town/ Duval St. It was next to a Publix which was convenient. If you want a quiet pool stay, non issue. But if you want to be downtown drinking and enjoying the bars, I would recommend a hotel closer to the action. Although hotel does provide an hourly shuttle. If you stay in main building I think you may be ok, but the outlying building seems riddled with water issues and ongoing construction. Lubos Korcak, Guest Services / Front Office at Havana Cabana, responded to this review Dear Richie,Thank you for taking the time to share your experience. I sincerely apologize that your stay did not meet expectations, and I appreciate you bringing these concerns to our attention.Regarding your comments about billing, I am very sorry for any confusion you experienced. We strive to clearly communicate all rates, taxes, and resort fees at the time of booking, and I regret that this was not your experience. Your feedback highlights an opportunity for us to improve our communication and transparency, and we will address this with our team.I also apologize for the disturbance caused by the renovation work. Due to unexpected weather-related impacts from severe rainfall in Key West, several rooms required immediate attention. While this work was not originally planned, it was necessary to ensure the safety and comfort of our guests. That said, we understand the importance of proactively informing our guests, and I regret that we did not communicate this clearly prior to your arrival.The issues you described regarding water intrusion and your room condition are certainly not reflective of our standards. Please accept my sincere apologies for the inconvenience this caused you and your family. Your comments have been shared with our maintenance team for immediate follow-up to ensure these matters are fully addressed.I am also very sorry to hear about your interaction at the front desk. Providing attentive, empathetic service is a core expectation, and it is disappointing to learn that this was not demonstrated during your stay. This will be reviewed with our team to ensure better guest engagement moving forward.On a positive note, I am glad you were able to enjoy the pool area and found value in our quieter location, as well as the convenience of the nearby amenities and our shuttle service to Old Town, which is typically about a 7-minute drive.We truly value your feedback, as it helps us improve the overall guest experience. I hope you will consider giving us another opportunity in the future so we can provide you with the stay you originally expected.Warm regards,Lubos KorcakAssistant General Manager

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• User:GrandmaJ10424

  Trip type:

  Wonderful Experience

  09 Jun 2026

  We stayed at Havana Cabana for 3 nights. It was an absolute blast. The staff was so kind and accommodating and the pool area really gave that Cuban vibe! We utilized the shuttle to get to town with no issues. All around great place to stay! Lubos Korcak, Guest Services / Front Office at Havana Cabana, responded to this review Dear Guest,Thank you for taking the time to share your experience with us. We are delighted to hear that your three-night stay at Havana Cabana was such a blast and that our team made a positive impression with their kindness and accommodating service.It’s great to know you enjoyed the vibrant Cuban-inspired atmosphere of our pool area and that our shuttle service made getting into town easy and convenient. Providing a fun, relaxing, and seamless guest experience is exactly what we strive for.We truly appreciate your kind words and recommendation, and we hope to welcome you back again soon for another memorable stay in Key West!Warm regards,Lubos KorcakAssistant General Manager

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• User:Kevin R

  Trip type: Friends getaway

  Five star + review

  07 Jun 2026

  Out stay at Havana Caban was amazing! From our check in hospitality, to the quick check in communication via text a few minutes after we arrived in our hotel room to see how our room was, made us feel immediately comfortable to begin a great vacation at Havana Cabana - KeywestA special mention to Val and Lana at the pool bar, who were exceptional bartenders, and made our libations at the bar, a top quality experience.We will be back on a future vacation, and thank you Havana Cabana! Lubos Korcak, Guest Services / Front Office at Havana Cabana, responded to this review Dear Kevin,Thank you so much for sharing your wonderful feedback about your recent stay at Havana Cabana Key West. We are thrilled to hear that your visit was amazing from start to finish, and that our check-in hospitality and follow-up communication helped set the tone for a relaxing vacation.A special thank you for recognizing Val and Lana at the pool bar—your kind words will mean a lot to them, and we are proud to have team members who consistently deliver exceptional service and create memorable experiences for our guests.We truly appreciate your support and are delighted to know you plan to return. We look forward to welcoming you back for another fantastic stay!Warm regards,Lubos KorcakAssistant General Manager

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• User:Chris W

  Trip type: Friends getaway

  The Best in Key West

  06 Jun 2026

  Our stay at Havana Cabana Key West was absolutely wonderful from start to finish. The hotel itself is beautiful, but what truly made our experience exceptional was the impeccable service we received throughout our visit.Every member of the staff was kind, friendly, welcoming, and genuinely dedicated to making guests feel at home. Their warmth and attention to detail created an atmosphere that made our vacation even more enjoyable and relaxing.A very special thank you goes to Rosalyn Jordan, who went above and beyond to make our stay feel truly special. Her professionalism, thoughtfulness, and genuine care did not go unnoticed. She consistently exceeded expectations and made us feel valued and appreciated every step of the way.Thank you to Rosalyn and the entire Havana Cabana team for creating such a memorable experience. We look forward to returning and would highly recommend this hotel to anyone visiting Key West. Christian Silvela, Owner at Havana Cabana, responded to this review Thank you for your wonderful review! We are thrilled to hear that you had such an enjoyable stay and that our team helped make your experience memorable. Your kind words about Rosalyn Jordan mean so much, and we will be sure to share your recognition with her. We truly appreciate your recommendation and look forward to welcoming you back to Havana Cabana Key West soon!

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