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Heron House Hotels

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Heron House Hotels

locationKey West, Florida Keys - FL

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About Heron House HotelsAbout Heron House Hotels

Location

This hotel is one of the best luxury establishments in Key West. The old town, in the heart of Key West, with its famous shops and restaurants, is easily accessible on foot. The beach is around 5 km from the hotel.

Facility

The hotel was built in 1860. Guests have a choice of 23 rooms located in a 3-storey main building and 3 auxiliary buildings. The friendly staff at the reception desk are happy to answer any questions. To ensure guests a comfortable and relaxing stay, the hotel provides various services and facilities, including a cloakroom, a baggage storage service, a safe, 24-hour room service, a laundry service, a conference room and a roof terrace. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. A lift and wheelchair-accessible facilities are available. A garden provides extra space for rest and relaxation in the open air. Guests arriving by car can park their vehicles in the garage or in the car park. Complimentary newspapers are available.

Rooms

Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. All rooms are carpeted and have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe provides secure storage for guests' personal property. Guests will also find a refrigerator included among the standard features. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge) are provided as well. A shower and a bathtub are included the bathrooms. A hairdryer, bathrobes and a telephone are available for daily use. The hotel has non-smoking rooms.

Sport

The sports and entertainment facilities at the hotel ensure that guests have plenty of activities to choose from during their stay. The pool complex includes both indoor and outdoor pools, which are in part heated. Sun loungers and parasols are available on the sun terrace.

Meals

At the non-smoking restaurant, guests are waited on in a cosy atmosphere. Bed and breakfast can be booked.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club and MasterCard.

Amenities at Heron House Hotels Amenities at Heron House Hotels

  • Facilities

    • -

      Air conditioning

    • -

      Car Park

    • -

      Cloakroom

    • -

      Conference Room

    • -

      Hotel Safe

    • -

      Laundry Service

    • -

      Lifts

    • -

      Pets

    • -

      Restaurant(s)

    • -

      Restaurant(s) with non-smoking area

    • -

      Room Service

    • -

      Wifi

  • Sport/Entertainment

    • -

      Heated Pool(s)

    • -

      Indoor Pool

    • -

      Number of Pools

    • -

      Outdoor Pool(s)

    • -

      Parasols

    • -

      Sun loungers

    • -

      Sun terrace

    • -

      Swimming Pool

LocationLocation

Map preview

Around this property:

Beach

4.8 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

274

Very Good

176

Average

106

Poor

51

Terrible

57

Recent Reviews: 664

  • User:jonit199

    Trip type: Couples

    Island Retreat

    rating11 Apr 2026

    Great location. It is one block off the busy street of Duval, yet close to shops and plenty of places to eat. Our room was comfortable with a nice sitting area and balcony. The vaulted wooden ceiling added character and island beauty to the room. The included breakfast was a nice amenity. The furniture cushions could use an update. We also reported a bedside lamp that needed repair.

  • User:Lori G

    Trip type: Solo travel

    Late check in no staff after 5 pm staff

    rating30 Mar 2026

    No staff after 5 pm. On a tour and ran after 5. Since I did t notify them I did not get a late check In package I arrived at 515 and was not able to stay but they have a non refundable policy. No staff after 5 pm. You're on your own. Kept my money but no service. All late arrivals should be accommodated.

  • User:Laura K

    Trip type: Friends getaway

    Disappointed....

    rating28 Mar 2026

    The hotel grounds were nice with gathering places for friends. We were a group of 12.The rooms left a lot to be desired. While they look bright and cheerful they are in bad need of renovation. Tile grout in bathroom dark and dirty, a loose piece was propped up to hide a open place behind toilet. The AC was tiny and facing a little hallway by the bathroom, hard to figure out settings. The ceiling fan remote was out and the only way to turn on, we requested a new battery the next morning and were told they would bring up in a little while, next day called again and said they would have to order it. The TV was wacko, it disconnected from the internet every 10-15 min, the staff also knew about this. Room 42. Breakfast ok, lady during the week at the bar was super nice and helpful, weekend staff had three members just sitting around talking and would barely acknowledge guests. Hotel is a very good location, with parking a couple blocks away in a lot for $15 a night. Not worth the 500 per night stay...

  • User:Charlene S

    Trip type: Couples

    Good location, but some tips!

    rating28 Mar 2026

    Upon arrival we were left a map taped to the office door as to how to find our room which was very confusing. Much to our disappointment we were on the second level which ment carrying luggage up two flights of unstable stairs. The room was adequate, but nothing too special. Dragging my suitcase down these stairs upon departure, I fell! I have a black eye, bruised and swollen lips and a concussion. Not to mention my knees are bruised, aching and swollen. If you are a senior citizen, insist on a first floor room. Perhaps management should discuss this with guest prior to booking. Better yet, make this clear on their website. Let it be known, I am a senior in good health and physically fit. The pool was not heated and not clean to my liking. The overall atmosphere was chill. The location is great, but parking is a nightmare. If you’re a breakfast person, don’t expect anything special. I would stay at this location again, but absolutely be more aware of the room location, room size and overall comfort.

  • User:Mzootie

    Trip type: Friends getaway

    Chic vibe hotel with complementary breakfast

    rating17 Mar 2026

    Really chic vibe old Key West style. It's really a backyard oasis with a nice pool and nice areas to sit with plenty of greenery around. The breakfast was awesome. Everything you think of they had including fruit waffles eggs sausage it was terrific and it is complementary. I would stay here again in a heartbeat if you're looking for a sterile environment, where everything is modern and new this isn't it. If you're looking for a homie laid-back vibe with a very friendly staff, and this is the place.

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