Hilton Garden Inn Key West / The Keys Collection

Name: Hilton Garden Inn Key West / The Keys Collection
Address: 3850 N Roosevelt Blvd, Florida Keys - FL, united-states
Telephone: +44-204-505-9777
Rating: 3.9

Key West, Florida Keys - FL, United States

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About Hilton Garden Inn Key West / The Keys Collection

location

The hotel is located at entrance to Key West, about 10 minutes' drive from the heart of Key West, Old Town. The beach is around 1.6 km away.

facility

The hotel has 130 rooms and 17 suites, which are located on 3 storeys and are reachable by lift. English-speaking staff at the reception desk in the lobby are happy to answer any questions. Services such as a baggage storage service, a safe and a cash machine ensure a comfortable stay. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. A garden provides extra space for rest and relaxation in the open air. Additional amenities include a TV room and a playroom. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a transfer service, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. The rooms have a queen-size bed and a sofa bed. Extra beds can be requested. A safe and a desk are also available. Additional features include a refrigerator, a mini fridge, a microwave and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a TV, a radio, an alarm clock and WiFi (no extra charge) are provided as well. Amenities provided in the rooms include slippers and a daily paper. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. Refreshing drinks at the pool bar and a relaxing soak in the hot tub offer the perfect way to unwind. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. The hotel offers outdoor sports, including cycling/mountain biking, tennis, basketball and golf. A wide range of sports are available, including water sports such as windsurfing, jet skiing, paddle boating, canoeing, sailing, catamaraning, kayaking and diving or, for a fee, water skiing. Sports enthusiasts are also offered a wide range of indoor activities, including a gym, billiards, callisthenics and aerobics. A spa and a sauna are available in the wellness area.

meals

The dining area includes a non-smoking restaurant and a bar. A generous breakfast buffet guarantees a great start to the day.

Amenities at Hilton Garden Inn Key West / The Keys Collection

Facilities
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  Air conditioning
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  Lobby
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  24-hour reception
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  Shops
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  Conference Room
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  Laundry Service
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  Bicycle Hire
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  Elevator/ Lift
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  Ironing services
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  Laundry
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  Newspaper
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  Parking
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  Smoking rooms
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  Wifi
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  EV Charging Station
Beauty and Spa
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  Spa
Building Information
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  Garden (m²)
Business Center and Conferences
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  Business Center
Common Area
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  Sun Deck
General Services
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  Concierge
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  Luggage storage
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  Multilingual Staff
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  Pool/ Beach towels
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  Wake-up Call / Service
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  Wheelchair
Hotel Type
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  Family-friendly Hotel
Hygiene
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  Contactless check-in/-out
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  Gym/ Fitness centre
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Continental Breakfast
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  Bar
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  Cafe
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  Restaurant
Object Information
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  Fax
Outdoor Activities and Sports
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  Outdoor sports
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  Snorkelling
Room Facilities
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  Shower
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  Bathtub
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  Fridge
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  TV
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  Closet
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  Toiletries
Sport/Entertainment
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  Outdoor Pool(s)
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  Swimming Pool
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  Diving
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  Gym
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  Golf

Location

Around this property:

Beach

1600 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

1020

Very Good

456

Average

296

Poor

167

Terrible

178

Recent Reviews: 2117

User:Ronald H
Trip type: Solo travel
BAD PLUMBING, no help offered until checkout
06 Jun 2026
Took over 45 minutes to check in, had to park far from room and after long walk with heavy bags, room key didn’t work. When I returned to my room at 2:00 am, hot, tired, and perspiring, the water in my shower quickly filled to 6” above my ankles. When I went to front desk to complain, I was told maintenance would take a look AFTER 8:00 AM.I checked out ( absolutely furious, could not sleep ) at approximately 3:00 AM and drove over an hour north to Islamorada where I finally got a place to rest.Horrible experience, front desk could have cared less!! General Manager, Guest Services / Front Office at Hilton Garden Inn Key West / The Keys Collection, responded to this review Thank you for sharing your feedback.We have reviewed our records, and we are unable to find a report that matches this situation. We would like to follow up and better understand what occurred.Please contact us directly at HGKW_frontdesk@thekeyscollection.com so we can further investigate your case and assist you accordingly.We look forward to hearing from you.
User:Priscilla D
Trip type: Family
Okayish
04 Jun 2026
They charge for every little thing and they up charge for unnecessary things such as an $18 breakfast , hidden fees and resort fees that don’t count as a resort. General Manager, Guest Services / Front Office at Hilton Garden Inn Key West / The Keys Collection, responded to this review Thank you for sharing your feedback.We are sorry to hear that some aspects of your stay did not meet your expectations. Please note that breakfast is not included at Hilton Garden Inn properties, unlike some other Hilton brands. Additionally, our resort fee is disclosed during the booking process, on the reservation confirmation, on our website, and through third-party booking channels.We would appreciate the opportunity to discuss your concerns further. Please contact us at [HGKW_frontdesk@thekeyscollection.com] so we can follow up on your experience.
User:mpensky
Trip type: Family
Great experience
28 May 2026
Great experience. Great days. General Manager, Guest Services / Front Office at Hilton Garden Inn Key West / The Keys Collection, responded to this review We loved seeing your review, mpensky! It is wonderful to know that your time at Hilton Garden Inn Key West / The Keys Collection felt so positive. We would be delighted to welcome you back for more great days in the future!
User:rivka13
Trip type: Couples
Wonderful
29 Apr 2026
Our stay at the Hilton Garden Inn was wonderful. As a pet-friendly hotel, it offers a great area for dogs, which we really appreciated. The location was excellent, just outside the hustle and bustle of the main core of Key West, making it both convenient and relaxing. The room was clean, easily accessible by elevator, and felt nicely private. We also enjoyed the complimentary breakfast, and the pool was spotless, its atmosphere felt more like a resort than a typical hotel. The staff were friendly, attentive, and made the experience even better. I would definitely recommend this hotel. General Manager, Guest Services / Front Office at Hilton Garden Inn Key West / The Keys Collection, responded to this review We are truly grateful, rivka13, to see such a glowing review of your stay with us at Hilton Garden Inn Key West / The Keys Collection! Hearing how much you valued both our pet-friendly environment and the peaceful atmosphere away from the busy main area means a lot. Knowing your room felt both clean and private, and that the complimentary breakfast and pool atmosphere added to your visit, brings us a lot of joy.Our team members strive to create memorable experiences for every guest, and your kind words about their friendliness and attentiveness are especially rewarding. Thank you for recommending us. We would love the opportunity to welcome you back the next time you visit Key West!
User:Mary Ellen D
Trip type: Friends getaway
Great Repeat Visit!
28 Apr 2026
Have stayed at this site several times. Each time it gets better each time. Rooms are clean and serviceable. Front desk staff is welcoming and helpful. Extremely accommodating. Javain, the evening poolside Tiki Bar bartender was wonderful. He served up kindness with our food and drinks. The free shuttle to town is a nice feature for the price conscious. I would recommend a stay at this hotel. General Manager, Guest Services / Front Office at Hilton Garden Inn Key West / The Keys Collection, responded to this review Mary, it is always such a pleasure to see familiar faces return to Hilton Garden Inn Key West / The Keys Collection! We love hearing that each visit continues to surpass the last and that your guest room and our team's hospitality made a positive impression. Knowing Javain at the Tiki Bar contributed to your experience with such genuine care really brightened our day.We are glad the shuttle added extra convenience for you, and it means a lot that you would recommend us. We look forward to welcoming you back for many more stays!