Ridley House - Key West Historic Inns

Recent Reviews: 100

• User:beyhouse

  Trip type:

  Disappointing Service and Poor Attention to Detail for a Premium Hotel

  30 Mar 2026

  Very disappointing stay for a hotel at this price point. Staff were borderline rude, rarely greeted guests, and even cut in front of us on multiple occasions. Charges were never explained at check-in or check-out, and we were only surprised with a bill after leaving. We were also incorrectly charged for a service dog.Cleanliness was lacking. There was a visible ball of hair hanging in the stairwell for days, including at checkout. Breakfast felt uncomfortable with a tip plate prominently displayed, which is not appropriate for a hotel of this level.Overall, the experience did not match the expectations of a premium stay. MONIKA PEARSON, Innkeeper at Ridley House - Key West Historic Inns, responded to this review Thank you for sharing your feedback. We’re very sorry to hear that your stay did not meet expectations, especially given the level of service and comfort we aim to provide.What you described regarding staff interactions is not the standard we expect from our team, and we sincerely apologize if you felt unwelcome at any point. We also regret the lack of clarity around charges and the issue involving your service dog—this is especially concerning, and we will be reviewing it internally to ensure it is handled properly moving forward.Cleanliness and overall presentation are extremely important to us, and we’re disappointed to hear about the conditions you encountered in the stairwell. Additionally, we appreciate your perspective regarding the breakfast setup and will take that into consideration as we evaluate the guest experience.We truly regret that your stay fell short and hope to have the chance to provide you with a much improved experience in the future.

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• User:L8126PVbrucer

  Trip type: Couples

  A very big disappointment at a very big price

  26 Mar 2026

  This was a big splurge for us spending over $600 a night for a ground floor room on my husband's decade birthday.. Nobody helped us with our luggage from the car to our room. Our room was tiny with some hooks on the wall to hang things- no closet, no drawers- my husband put his suitcase on a waste basket. We travel carry on so don't have big things but our stuff was all over the floor as there was no place to put anything we had. No chair, no table and the TV was perpendicular to the bed so you could not watch it. I need an extra towel and had to ask every day for one. There was no indoor common room to sit or play games just one outside covered area where we ate breakfast. The breakfast was good but no milk to drink and you had to carry your plate down stairs and outside- it was drizzly and windy so that was not good. Seating space was limited so we could not always eat with our friends. We had to bus our own tables ( at these prices?). A flower box was outside our window full of weeds and dead plants- really? in March? There is no parking on site so the nearest is $40.00 a day.. The pool was nice and warm- 2 small tables and chairs on one side and a large sofa on another- don't expect to have a lounge chair to sun and read. When we left nobody was around to help us with our luggage and our friend is in a back brace. After talking to some other guest we discovered every room is decorated the same- photos, etc. Really? The location is excellent and everything is close by. The person at the front desk, who was billed as a concierge, did not always know answers or was helpful.. This was such a disappointment for our special 3 nights there. MONIKA PEARSON, Innkeeper at Ridley House - Key West Historic Inns, responded to this review Thank you for taking the time to share your detailed feedback. I’m truly sorry to hear how disappointing your stay was, especially given that it was such a special occasion for your husband’s birthday.It’s very concerning to hear about the lack of assistance with luggage upon arrival and departure, as well as the challenges you experienced with your room layout and storage. The absence of basic furnishings and conveniences you described is certainly not the experience we aim to provide, particularly at the rate you paid.I also regret the repeated inconvenience of requesting extra towels, the limited and weather-exposed breakfast setup, and the lack of adequate seating for you and your friends. Your comments about the upkeep of the outdoor areas, including the flower box, have been noted and will be addressed with our team.Additionally, I’m sorry that our front desk service did not meet your expectations and that you felt unsupported during your stay. We understand how important attentive and knowledgeable service is, especially when guests are relying on staff for assistance and recommendations.While I’m glad you were able to enjoy the pool and our convenient location, it’s clear that the overall experience fell far short of what you anticipated. Please accept our sincere apologies for the many shortcomings you encountered.Your feedback is invaluable and will be shared with management as we work to improve both our service and accommodations. We would welcome the opportunity to restore your confidence in us should you consider staying again in the future.

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• User:Elizabeth S

  Trip type: Couples

  A tranquil and historic Bed & Breakfast in Key West, Florida

  03 Feb 2026

  My husband and I came to Key West to stay one night without having a hotel reservation. We came upon The Ridley House on 601 Caroline Street in Key West. Nura at the reception welcomed us warmly and checked if she had a room available. That she had at a favorable rate. We were happy to learn that a complete breakfast was included. Also, I enjoyed the warm pool after a long drive down from Miami. The room was nice and the bed was excellent. I highly recommend The Ridley House for your stay in Key West. The Bed & Breakfast is located in mid town, which makes it easy to walk to the sights. There is no parking available but we parked at a city parking garage also on Caroline Street. Enjoy Key West! MONIKA PEARSON, Innkeeper at Ridley House - Key West Historic Inns, responded to this review Thank you so much for taking the time to share your experience at The Ridley House. We’re delighted that you and your husband found us during your visit to Key West and that Nura was able to warmly welcome you and assist with a room at a favorable rate.We’re glad you enjoyed the comfort of your room, the quality of the bed, our included breakfast, and a relaxing dip in the pool after your drive from Miami. It’s also wonderful to hear that our central location made it easy for you to explore the island.Thank you for your kind recommendation and for sharing helpful details about nearby parking. We truly appreciate your support and hope to welcome you back for a longer stay next time. Enjoy Key West! 🌴

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• User:Arielle R

  Trip type: Family

  Great Holiday Stay

  10 Jan 2026

  Ridley House, located right in the middle of old town, was a great find! I was so impressed with how modern the rooms were for such a historic mansion. The staff were all so kind and eager to help with whatever you need. Special shout out to Sonia! She is the best! MONIKA PEARSON, Innkeeper at Ridley House - Key West Historic Inns, responded to this review Thank you for the lovely review! We’re so happy to hear that you enjoyed your holiday stay with us and found Ridley House to be a great fit, especially appreciating the blend of historic charm with modern accommodations.Your kind words about our team truly mean a lot. Sonia will be absolutely delighted to receive your special shout-out—she takes great pride in caring for our guests, and your recognition will make her day.We sincerely appreciate your feedback and hope to welcome you back again soon for another memorable stay in Old Town Key West.

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• User:raddy15

  Trip type: Couples

  Very Nice Stay

  10 Jan 2026

  In Old Town Key West very nice accommodations some minor hiccups but customer service was phenomenal. Would definitely stay here on a return trip. MONIKA PEARSON, Innkeeper at Ridley House - Key West Historic Inns, responded to this review Thank you for the wonderful review! We’re delighted to hear you enjoyed your stay and appreciated our Old Town Key West location and accommodations. While we regret any minor hiccups along the way, it’s great to know our team’s customer service made a positive and lasting impression.We truly appreciate your recommendation and look forward to welcoming you back on your next trip to Key West.

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