The Marker Key West Harbor Resort

Recent Reviews: 3462

• User:IBGruvin

  Trip type: Couples

  How to make a Key West visit even better? The Marker!

  08 Jun 2026

  We have stayed here 8 times. Location is fantastic. Hotel is beautiful. Staff is tops! This year the front desk staff captured from a casual conversation that it was my husband’s birthday. A bottle of chilled Champagne showed up with the staff’s well wishes. That, my friends, is how you keep people coming back. The Marker really knows how it is done. Thank you for making an already special visit even more special. #LoveTheMarker

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• User:Jon K

  Trip type: Couples

  Accommodations galore at The Marker Key West

  07 Jun 2026

  The staff at The Marker Key West Resort were very friendly and extremely accommodating. We had airline issues and ended up having to drive from Ft. Lauderdale. They let us park the rental car at no charge and even upgraded our room at no charge for our wedding. The pools/bar are amazing and you really can't beat the location. The wristband room keys are a great idea!

• User:Amberly O

  Trip type: Family

  Husbands 40th Birthday!

  04 Jun 2026

  My husband and I had an absolute blast staying at The Marker!! Can’t wait to go back! The pool is such a vibe with the live music, entertainment from Kasey and super convenient with the bar being right there! Highly recommend especially for the short walk to Duval St!

• User:jake11082018

  Trip type: Couples

  Just underwhelmed

  02 Jun 2026

  Let me begin with the resort is very nice. Has nice amenities and is clean. The bartenders were nice. Great location. Now on to the rest. Let me start with the staff. There is an Asian lady - and I am not a racist - but her English is horrible. I brought several things to her attention when we were checking out and she just said "well that's what our computer says and it really doesn't matter" All of my information was wrong - Not even the same person as what was on the bill. The pools were filthy - the top of the water was scummy. The pool is open to the public. They didn't keep the towels by the pools stocked. The carpeting in the hallways really needs attention. Housekeeping is hit or miss. We had to leave notes to get coffee and clean glasses. They never emptied the ice buckets. The towels have seen better days - several of the ones we got had holes in them. $300/night for towels with holes? There is zero privacy on the balconies - no divider between them. They tax you on the room and then they tax you on the resort fee. We were there celebrating our 50th anniversary, they knew about this as I had told management when we booked the hotel and you would have thought a small bottle of champagne was in order - nope - no acknowledgement. So the staff is a direct reflection of the management. You get 2 cans of water day one - after that it's $4/each. But there is a water dispenser on the ice machine so we made do. I can go on and on but do yourself a favor and don't believe the advertising or the reservations team. They reservations team works for The Marker and they told me when I made the reservation that the rate I booked included breakfast . It did not. We go to KW most years and will not return to The Marker. We will go back to the Orchid Key Inn. Smaller rooms but so much better. Trust this review. Front Office Manager, Guest Services / Front Office at The Marker Key West Harbor Resort, responded to this review Good afternoon, Jake, Thank you for taking the time to share your feedback, and for choosing to celebrate such a special milestone with us—happy 50th anniversary. I am truly sorry that your stay did not meet expectations.While I appreciate your kind comments about our location, amenities, and bar team, it is clear that several aspects of your experience fell short. The condition of the pools, housekeeping inconsistencies, and the state of guest room items such as towels and amenities are not reflective of the standards, we strive to maintain. Your feedback has been shared with our team for immediate follow-up and improvement.I also regret the frustration you encountered during the checkout process. Clear communication and accurate billing are essential, and I apologize that this interaction left you feeling unheard. We are proud to have a diverse team and remain committed to ensuring every guest feels supported, respected, and well cared for throughout their stay. It is clear we missed the mark in delivering a seamless and welcoming experience in your case, and for that I sincerely apologize.Finally, I’m disappointed to hear that your anniversary was not acknowledged as it should have been. Moments like these are incredibly important to us, and we regret missing the opportunity to make your celebration more memorable.We truly appreciate your candid feedback, as it helps us improve.Warm regards,Yunior RodriguezGeneral Manager

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• User:Kris K

  Trip type: Solo travel

  Marker hits the mark!

  02 Jun 2026

  Loved the atmosphere. Great customer service. You can’t get any closer to the marina. Restaurants close by. Room was amazing. Everything was clean and well taken care of. This was our fourth trip to Key West first time staying at Market. We will be back! Front Office Manager, Guest Services / Front Office at The Marker Key West Harbor Resort, responded to this review Good afternoon, Kris,Thank you so much for the fantastic review—we’re thrilled to hear you had such a great stay with us!It’s wonderful to know you enjoyed the atmosphere, our waterfront location right on the marina, and the overall cleanliness and care of the property. Being just steps from great restaurants and all that Key West has to offer truly is something special, and we’re glad you were able to take full advantage of it.We’re especially grateful you chose The Marker for your visit—and even more excited to hear you’re already planning to return after your first stay with us. That means a great deal to our team.We look forward to welcoming you back to Key West for many more memorable trips!Warm regards,Yunior RodriguezGeneral Manager

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