Hampton Inn & Suites Coconut Creek

Recent Reviews: 981

• User:Latoya K

  Trip type: Family

  Great Customer Service Appreciation

  25 Mar 2026

  Dear Hampton inn & suites Coconut Creek,I’d like to recognize Shard’e for her outstanding service. She was quick, efficient, and very professional, making my experience smooth and stress-free.She has a warm attitude and a beautiful personality that truly stood out. The hotel was very nice and clean, and the housekeeping was excellent, keeping everything spotless and comfortable throughout my stay.She is excellent at her job and a great asset to your team.Thank you, Shard’e, for all that you do!Warm regards,Latoya Alex Figueroa, General Manager at Hampton Inn & Suites Coconut Creek, responded to this review Dear Latoya,Thank you so much for taking the time to share such a thoughtful and kind review of your recent stay at the Hampton Inn & Suites Coconut Creek.We are absolutely delighted to hear about your positive experience, and especially grateful for your recognition of Shard’e. Your kind words about her professionalism, efficiency, and warm personality truly mean a lot. We’re proud to have her as part of our team, and it’s wonderful to know she made your stay smooth and stress-free.We’re also pleased to hear that you found the hotel clean and comfortable, and that our housekeeping team helped make your stay even more enjoyable. Your feedback is incredibly encouraging to our entire staff.Thank you again for your appreciation and for choosing to stay with us. We look forward to welcoming you back to the Hampton Inn & Suites Coconut Creek in the near future!Warm regards,Alex

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• User:mattbritz

  Trip type: Family

  Great atmosphere, Blake is the man.

  07 Mar 2026

  Everyone here was very helpful and there was a great atmosphere! At breakfast, Blake was super helpful and nice, and helped my wife get one more chocolate waffle, even though breakfast was nearly over. Great service. Alex Figueroa, General Manager at Hampton Inn & Suites Coconut Creek, responded to this review Hello mattbritz! Thank you so much for your fantastic review!We’re thrilled to hear you enjoyed the great atmosphere and found our team to be so helpful throughout your stay. It’s especially wonderful to know that Blake made such a positive impression during breakfast—going the extra mile to make sure your wife got her chocolate waffle is exactly the kind of service we love to provide.We’ll be sure to share your kind words with Blake and the rest of the team. We truly appreciate your feedback and look forward to welcoming you back to the Hampton Inn & Suites by Hilton Coconut Creek for another great stay!Warm Regards, Alex

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• User:Carly B

  Trip type: Solo travel

  Affordable and comfortable stay

  23 Feb 2026

  Clean, comfortable room. Friendly front desk staff. Decent breakfast. Alex Figueroa, General Manager at Hampton Inn & Suites Coconut Creek, responded to this review Hello, Thank you for sharing your feedback! We’re delighted to hear that you found your room clean and comfortable and that our front desk team made you feel welcome. It’s also great to know you enjoyed breakfast during your stay.We appreciate you choosing Hampton Inn & Suites Coconut Creek and look forward to welcoming you back for another comfortable and enjoyable visit!Warm Regards, Alex F

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• User:GoPlaces56698492549

  Trip type: Family

  Best front desk staff!

  23 Feb 2026

  We visit Coconut Creek every few months and always stay here at the Hampton. The location and rooms are great, but what keeps us coming back in the wonderful front desk staff. Sharde is always friendly and goes above and beyond to help with any requests that will make our stay more enjoyable. She greets us with a smile at every encounter and truly makes us feel welcome. Alex Figueroa, General Manager at Hampton Inn & Suites Coconut Creek, responded to this review Hello! Thank you for taking the time to share such detailed feedback about your stay at Hampton Inn & Suites Coconut Creek. We genuinely appreciate your compliments and constructive comments, as they help us identify areas for improvement.We sincerely apologize that your room did not meet your cleanliness expectations. Leftover items, debris, and other oversights are not acceptable, and we have shared your feedback with our housekeeping team to ensure this is addressed immediately. Your observations regarding the digital key system and physical key requirements are also very helpful, and we’ll review how we communicate this information to new guests to make check-in and room access smoother.We’re glad to hear that you found the hotel quiet, the gym well-equipped, breakfast enjoyable, and our location convenient. It’s also great that your digital key worked reliably and that you felt secure during your stay, despite the elevator challenges and the initial reception experience.Your comments about lighting and room functionality are noted, and we’ll explore ways to improve guest comfort, particularly for those conducting work or virtual meetings from their rooms.We truly value your willingness to stay with us again, and we are committed to making your next visit seamless, clean, and comfortable. Thank you again for sharing your experience.Warm Regards, Alex F

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• User:ModernWanderers

  Trip type: Business

  Cleanliness left a lot to be desired!

  21 Feb 2026

  OVERALL? Cleanliness left a lot to be desired, but it was very quiet and cozy, and I think I would stay here again.Arrived after 8pm on a Tuesday night and there were quite a few other people checking in at the same time … I was very grateful to bypass reception and go straight to my room with my digital key.I thought security was good, having to use my key to get up to the fifth floor in the elevator — only to find out you don’t need the key at all … my room was relatively clean, aside the toenail that wasn’t mine on the bathroom floor, the empty water bottle behind the bed, leftover food on the nightstand, and all the crap left behind some of the furniture. Gross.I discovered that a digital key is not enough at this hotel, as you do need a physical key to turn on the main lights in the room. So I had to go back downstairs to get one, and the receptionist seemed disinterested in welcoming me … she was on the phone as I stood at reception without even acknowledging me.The receptionist was nice enough once she was off the phone and assisting me, but never once gave me information on the hotel — and it was my first time here — nor recognized my HH status.Must admit I do find digital keys quite useless. For example, if I had only used it and not gone downstairs to get a physical key, I would never have known that I needed a parking pass for my vehicle. I also wouldn’t have been able to turn on the main light in the room, as already noted. That being said, it was the best digital key I’ve ever had — it actually worked every single time!Hotel overall seemed nice and quiet, albeit busy considering the number of cars parked in the lot!Only one elevator was working for my entire stay, and it was very slow at that……Very well equipped gym with wide open space. I swung by breakfast each morning, and whilst it was your typical standard American fare, it also seemed a slight notch above your typical Hilton breakfasts.Good location, within walking distance to a Publix and numerous dining options.I think I would definitely stay here again, despite the very poor lighting in the room (which is a challenge as I often have to take work meetings and conduct live webinars from my hotel room) and do hope that the cleanliness improves! Alex Figueroa, General Manager at Hampton Inn & Suites Coconut Creek, responded to this review Hello, Thank you for taking the time to share such detailed feedback about your stay at Hampton Inn & Suites Coconut Creek. We genuinely appreciate both your compliments and your constructive comments, as they help us identify areas for improvement.We sincerely apologize that your room did not meet your cleanliness expectations. What you described—leftover items, debris, and cleanliness oversights—is not acceptable, and we will be sharing this with our housekeeping team to ensure it is addressed immediately. Your observations regarding the digital key system and physical key requirements are also very helpful, and we’ll review how we communicate this information to new guests to make check-in and room access smoother.It’s wonderful to hear that you found the hotel quiet, the gym well-equipped, breakfast enjoyable, and our location convenient. We’re also glad that your digital key worked reliably and that you felt secure during your stay, despite the elevator challenges and the initial reception experience.Your feedback about lighting and other room functionality is noted, and we’ll look at ways to improve guest comfort, especially for those conducting work or virtual meetings from their rooms.We truly value your willingness to stay with us again, and we are committed to making your next visit seamless, clean, and comfortable. Thank you again for sharing your experience.Warm Regards, Alex F

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