Super 8 By Wyndham Pompano Beach

Recent Reviews: 226

• User:P5562YHmiked

  Trip type:

  It's a dump

  04 Nov 2024

  There was hair in the sink, the smoke detector was disconnected and in a drawer, the toilet was loose, there was a hole in the wall behind the desk and the room was 60 degrees when I checked in. The only way to warm the room was to turn off the system. Guest Relations Manager, General Manager at Super 8 by Wyndham Pompano Beach, responded to this review Dear P5562YHmiked, Thank you for sharing your feedback with us. We deeply regret the issues you encountered during your stay and sincerely apologize for the inconvenience they caused. Your experience is not reflective of the high standards we strive to maintain.Finding hair in the sink and having a disconnected smoke detector are both unacceptable and concerning. We take the safety and cleanliness of our rooms very seriously, and I assure you that we will address these issues immediately with our housekeeping and maintenance teams to prevent such occurrences in the future.We also apologize for the loose toilet and the hole in the wall behind the desk. These are maintenance issues that should have been resolved before your arrival, and we will ensure our maintenance staff inspects and repairs these problems promptly.Additionally, we understand how uncomfortable it must have been to find your room upon check-in and to struggle with the heating system. Our goal is to provide a comfortable environment for all our guests, and we will be reviewing our room preparation and HVAC system to ensure this does not happen again.Your feedback is invaluable to us as it helps identify areas for improvement. We appreciate your patience and understanding as we work to correct these issues. Please know that your satisfaction is important to us, and we hope to have the opportunity to provide you with a much-improved experience in the future.

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• User:Geoff W

  Trip type: Solo travel

  Avoid morning front desk worker

  18 Mar 2024

  I reserved a room with two queen beds. When I arrived, the very nice afternoon front desk clerk wanted to put me upstairs. That was unacceptable as I had several large cases and boxes of paper products and lugging them upstairs (with no elevator) would be overly burdensome. Leaving them in the car overnight was out of the question as their parking lot was open to the public.He graciously moved me to a handicap room that he said was "the only room left on the first floor."Full bottom floor? I never witnessed another guest at the hotel in the two days I was there.The first night, I slept in. Went to the lobby for coffee. There was an almost full pot on the maker so I poured a cup. It was tepid (apparently, it had gotten turned off. Went back to my room and drank it quickly. Went back to the lobby for a refill and the pot was EMPTY! I asked the front desk worker where the coffee went. He DIDN'T EVEN LOOK AT ME as he mumbled "It's past 9:30." I said incredulously, "You threw out almost an entire pot of coffee?" AGAIN, he DIDN'T EVEN LOOK AT ME as he mumbled "It's past 9:30."I wasn't "warned" when I checked in that the coffee would be DENIED TO THE GUESTS right at 9:30am (even if there was an ample supply left).If you're reading this, you've been warned. Guest Relations Manager, General Manager at Super 8 by Wyndham Pompano Beach, responded to this review Dear E734GDgeoffw, Thank you for sharing your feedback with us. We apologize for the inconvenience and frustration you experienced during your stay. Ensuring a comfortable and pleasant experience for our guests is our top priority, and we regret that we fell short of meeting your expectations.We apologize for the inconvenience caused by the room assignment and the lack of elevator access. We understand the challenges of carrying heavy luggage upstairs, and we appreciate your understanding as we accommodated your request for a first-floor room.Regarding the coffee incident, we apologize for the inconvenience and miscommunication. Our team strives to provide fresh coffee for our guests throughout the morning, and we regret that this was not the case during your stay. We apologize for any inconvenience caused by the early disposal of the coffee, and we will address this matter with our team to ensure that our guests' needs are met promptly and effectively.We appreciate your feedback as it helps us identify areas for improvement, and we hope to have the opportunity to welcome you back and provide you with a more positive experience in the future.

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• User:rprobu855319

  Trip type:

  Run down and dirty

  27 Nov 2023

  All our linens were stained and had cigarette burn holes in them. The room smelled dirty and worn down. The only saving grace was the staff who helped us find a room to our liking and gave us unstained linens. Guest Relations Manager, General Manager at Super 8 by Wyndham Pompano Beach, responded to this review Dear rprobu855319, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. We take the value on your report regarding the condition of your room, linens and the cleanliness of our hotel. We will act on these complaints and will fix all problems as soon as possible. Your business is our priority and assure you that management has taken all the steps to make sure that all the rooms are clean and our ultimate goal is to make sure each guest has a comfortable stay. Unfortunately, despite our efforts to ensure that nobody smokes in non-smoking rooms, it does occasionally happen and we hope you’ll accept our sincerest apologies for the state of your room. Again, thank you for your time and feedback. We sincerely hope you will give us another chance to provide you with superior service and accommodations on your next visit.

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• User:Ad H

  Trip type: Solo travel

  Horrible hotel and staff

  17 Sept 2023

  EVERYONE PLEASE READ THID REVIEW THROUGHLY! When I tell you I couldn’t wait to write this review! So I booked a room at this particular hotel as a last resort because I had to check in the wee hours of the am and just needed somewhere to sleep until I transitioned into another room I had booked at a different hotel. (The other hotel doesn’t allow you to check in until 3pm or do early check ins. I’m from out of town and I came in town earlier than expected.) Anyway the hotel was dingy, dirty, and dusty. Room door wouldn’t lock properly, holes in the bedding, broken shower and bathroom sink, dust everywhere, room reeked of mold. Literally the absolute worst hotel I’ve ever stayed in…it gets worse though. So upon checkout at 11am I had to wait in the lobby for a ride to my next destination… my ride was having car issues and was about 45 minutes away from me so there was quite a bit of a delay. I contemplated catching an Uber, but it would’ve been more cost effective to wait for my ride opposed to doing Uber because my destination was far. So around 12pm there was a shift change I believe and someone by the name of Tom came in to work the front desk. So he politely asked me did I check out already and was I waiting on a ride. I simply responded “yes.” 10-15 mins later the police pulls up and he points at me saying “her right there,” and the police explains that Tom is asking me to leave. I’m like huh? “Why do I need to leave? He never asked me to leave, or anything of the sort.” Then Tom lies and says “Yes, I did, you just brushed me off!” Then starts muttering and talking crap. The police asked him was I causing a disturbance or did anything wrong, and Tom couldn’t even get his words out through his lying teeth! I told the police officer the real dialogue between Tom and I and stated that that he could’ve simply asked me to leave opposed to giving the police a call. I’m never going to stay where I’m not wanted. I also asked him for a receipt because the person prior to his shift didn’t give me one during check out and he was insinuating I was never a guest because so couldn’t think of the room number off top of my head. Like sir! I literally checked in at 4 am and left at 11 am on top of you catching me off guard with your ridiculous shenanigans, I couldn’t think of it right away, but then he saw that I was guest and found my receipt. That was completely unnecessary and inconsiderate to law enforcement because he wasted their time with his ignorance and unprofessionalism. The least this piece of crap hotel can provide is basic human decency and top tier customer service I will be further escalating this issue so that he gets penalized to the furthest extent. Tom if you’re reading this I advise you to treat everyone with kindness and respect because you never know who you’re dealing with. Again, I will make it my duty to ensure you are penalized for your crass behavior. Guest Relations Manager, General Manager at Super 8 by Wyndham Pompano Beach, responded to this review Dear 846adh, Thank you for your comprehensive review detailing your recent stay with us. We are very disappointed to learn of your experience at our hotel, and we apologize for the many issues that you encountered. Our housekeeping staff is held to a very high standard and we appreciate that you've informed us of a need to address housekeeping policies and procedures. We also appreciate your time in pointing out the facilities in most need of attention as we work towards updating and improving upon our accommodations.We have reviewed all of your comments as a management team, and each department head will formulate a plan to ensure that the risk of such issues occurring again are minimized. Your comments have been addressed appropriately, and we are taking measures to ensure this is not repeated. We appreciate your business, and please allow us to regain your trust by staying with us again whenever your travels bring you back to this area.

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• User:BonnieH1597

  Trip type: Friends getaway

  Disgrace for the area!!!

  14 Mar 2023

  Upon arrival the entry was dark and tv blarring. My ID stuck to the counter. The carpet to room was black. Got in room and toilet paper holder was off of wall with large holes still exposed. We then examined the bed and the sheets had burn holes in them. We checked the corners and found BUGS!!!! We then left the room immediately. Notifed desk and he wouldn't give our charges back but offered another room. NO WAY WAS I STAYING THERE! The hotel is a disgrace for the area! Guest Relations Manager, General Manager at Super 8 by Wyndham Pompano Beach, responded to this review Dear BonnieH1597, Thank you for taking the time to write such a thorough and detailed review regarding your most recent stay. I hope you will accept our sincerest apologies for the cleanliness and these maintenance mishaps that you have encountered and that you did not receive immediate action regarding the necessity of correcting such issues as quickly as possible.Fortunately, the pest control experts that we employed to complete the thorough inspection following your complaint discovered no evidence of bedbugs in any of our rooms. However, each room were still treated with a bed bug heater for precaution.It is through feedback like yours that we are able to quickly address housekeeping, maintenance, and staff courtesy issues. We promise to deliver and match your expectations in the future.

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